The software is great, gives me a ton of info when I need it. It can be strange, sometimes I get movement events showing in the scroll bar, sometimes nothing, makes it hard to find certain things sometimes. And it changes on a whim as far as I can tell. But overall, I really like the hardware & software. Review collected by and hosted on G2.com.
The installers they used for my area are terrible. I've been trying for almost 2 years to get them back here for support & upgrades. I've given up on that end. They sold us on one set of features, & delivered a much inferior product, and they don't seem to want to take accountability for that. Again, this is on the local installers, not Rhombus. Just be careful who you have maintain the system. Review collected by and hosted on G2.com.
533 out of 534 Total Reviews for Rhombus
Overall Review Sentiment for Rhombus
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Having the software to incorporate facial recognition, id tagging, PPE alerts has been usefull in the short time we have had using the Rhombus system. We are easily able to idetnify, if needed, who enterd the facility, where they went, what time, etc. This helps with our safe food facility security and with our internal investigations for accidents or other people related issues. Saves time from watching hours of video on an onsite dvr system. Review collected by and hosted on G2.com.
For now it was our delayed implementation. We purchased the system over a year ago. Most of the delay was based on the contruction of the building we are putting the system in. The only other concern is when an SD card fails, the camera stops working and they are not that easy to access to change the sd card. Review collected by and hosted on G2.com.
I love that I can turn off access and see who has accessed the doors and when. The view of the access reports is very helpful and has helped to catch issues with tenants living on their boats unauthorized. I also like that I can remotely open doors from home.Thed times Ive had to contact support, they have been very helpful. Our onboarding session was helpful and we have been able to reach out to the specialist with questions. Review collected by and hosted on G2.com.
The app fails frequently when attempting to use it. We get tenants complaints that they have to stand at the door for extended times especially during inclemet weather. I also dont like that we cant get alerts when a door fails to latch or has issues unlocking. Review collected by and hosted on G2.com.
Rhombus allows our staff and safety team full access to all of the cameras in our facility 24x7 from anywhere in the world! The fact that each camera is a fully independant DVR with no single point of failure (like our old DVR system) and with our enterprise subscription they back themselves up to the Cloud for 30 days of storage is amazing. With each update Rhombus releases, our existing cameras get more powerful with new features like region searches, notification of unauthorized personel in an area, integration with our external door access system, and easier ways to save off video to provide to staff or the authorities. Support has been amazing as well; some time ago we had one of our 40 cameras develop an intermittent problem and it was advance replaced without any questions or delay! The web-based console keeps improving as well and allows a single pane-of-galss to monitor our entire location.
Finally, it would be hard to imagine an easier installation of Rhombus cameras. All the Ethernet switches we employ are PoE (Power over Ethernet), so it's as simple as plugging in the Ethernet cable, bringing up the Rhombus app and letting the camera see a QR code and installation is complete!
Not a day goes by that our staff doesn't rely on our Rhombus cameras to see what and who is in the building. Rhimbus has literally been a game-changer for us! Review collected by and hosted on G2.com.
I really have no dislikes with Rhombus and have had great interactions with Sales, Support and Channel partners. The fact that cameras I purchased and installed 4 1/2 years ago not only continue to operate, but have more features than when they were new makes me a believer in subscription services! Review collected by and hosted on G2.com.
The cameras are very reliable and have excellent quality. Their 360 camera is really awesome and provides complete 360 degree coverage for an area. Their support in incredible. The few times we've had issues with a camera that could not be resolved they quickly shipped us a replacemet. They were also easy to setup and install. You just use the app on your phone to set them up and then install them like any other POE camera. We use them pretty much every day and it was a very easy switch from our previous camera system, they integrated seamlessly into our environment. Review collected by and hosted on G2.com.
The cameras can be pricey depending on the model you get and you have to have a license for each camera. Review collected by and hosted on G2.com.
Rhombus is a cloud based camera and security platform. This means it can continually evolve overtime without always needing upgrades to physical devices like cameras. It is easy to access the console and find the video or events you are looking for. Its easy to install the hardware and to manage users and permissions. Customer support has been great when we need it and our sales rep has been a blast to work with. Its loaded with features and gaining more all the time. The employees I talk with that use it every day have been very happy with Rhombus. Review collected by and hosted on G2.com.
Biggest downside to Rhombus at the moment is that there is no line crossing functionality. However, this is a feature they are working to implement. Review collected by and hosted on G2.com.
The 360 cameras work great and provide easy viewing of various areas in our factory and office locations. The ability to seamlessy clip and download recordings makes monitoring issues extremely easy Review collected by and hosted on G2.com.
We previously had some issues with running Rhombus inside of Google Chrome and issues with fast forwading at too high of a speed as it would crash the camera feed. Review collected by and hosted on G2.com.
Quick and easy set-up of the cameras, literally plug and play.
Intuitive dashboard for viewing cameras, reviewing footage, and saving clips.
Superior customer service experience. Rhombus goes above and beyond to make sure their customers are taken care of. If they can't diagnose an issue remotely, they don't hesitate to enter a RMA and get a new camera in our hands pronto. Review collected by and hosted on G2.com.
Licenses can get pricey so it's definitely something to inform your management team about. The benefit is not having to deal with on-site hardware and the constant maintenance costs. Having a cloud-based system is a tremendous asset.
Sometimes we run into connectivity issues where we loose coverage because the camera lost connection. Review collected by and hosted on G2.com.
I like how the cameras are a self-contained NVR. The cameras communicate directly to the cloud; and there is no need for a device in house that needs to be maintained. Plug in the POE and the camera system is ready to go. All changes can be done from the web browser and no hard drives to fail. Review collected by and hosted on G2.com.
Only downside is the upfront cost of the camera, but with the quality of the device and the fact you do not need to keep replacing the DVR it is worth the investment. Review collected by and hosted on G2.com.
I appreciate that Rhombus is such a small footprint in our office, almost unnoticeable unless you're delibrately looking for it. We recently moved offices and the relocation of our 2 cams was effortless. The portal is easy to navigate and the image quality gives the detail we need. No need to look anywhere else for surveillance! Thank you for providing a great product Rhombus team! Review collected by and hosted on G2.com.
I honestly can't think of anything that I would change at this time. Review collected by and hosted on G2.com.
Rhombus is a very affordable but capable security camera system. The features we love the most is the quick investigation tools. The most important aspect for any camera system is how quickly you can Investigate situations and rhombus console does this with amazing speed. It's advance AI tools enhances the user experience unlike anything I thought was possible. Review collected by and hosted on G2.com.
I haven't found anything I have disliked yet about Rhombus. Review collected by and hosted on G2.com.
