Reviews.io Pros and Cons

Their customer support is amazing, they are so responsive and genuinely want to help. Dan from Reviews.io jumped on a call with me to make sure I can do the dynamic links properly for our email integrations and his help made all the difference. Review collected by and hosted on G2.com.

I wish there was a HTML email template integration where we could embed the products into the emails and pull that template onto Klaviyo. Review collected by and hosted on G2.com.

Really easy to navigate & make updates to product catalogue. Support is also very helpful and quick to respond. Review collected by and hosted on G2.com.

Nothing to report at present, happy with the platform. Review collected by and hosted on G2.com.

The application in general. I like that it is a good app. Review collected by and hosted on G2.com.

Customer service and communication regarding support. They have hired many individuals who don't have good support or customer service skills. Their support emails go to individuals who are not monitoring them and are not helping at all. Review collected by and hosted on G2.com.

The platform looks pretty sold and on top of that the support was super fast and they certainly know what they're doing. Shout out to Trilok! Review collected by and hosted on G2.com.

All is good so far. Looking forward to using the platform more. Review collected by and hosted on G2.com.

Sehr viele Möglichkeiten Reviews einzusammeln, super Support. Review collected by and hosted on G2.com.

Man muss sich mit der App beschäftigen, dann lernt man die Features am besten. Wenn man nur ab und zu damit arbeitet ist es manchmal etwas kompliziert. Review collected by and hosted on G2.com.

I liked that they considered my preference to speak with specific support team members when I really needed to. The right people in their team are very supportive through every step and also help communicate that to their development teams when needed. Some are also very fast to react and ideate new ways to fixing an issue. Review collected by and hosted on G2.com.

I dislike that at times the support members can be a little reckless and jump to conclusion of fixing issues, without clearly stating their next steps and the impacts it causes to our Shopify store. And also some team members are more hands on than others when it comes to helping with more specific cases. When not so lucky with the support person, I felt like I was going in circles at explaining the issue and they were not understanding the levels I already previously took to fix the issue into considreation. At times I felt stalled by these support members. Review collected by and hosted on G2.com.

helpful and quick staff, had to deal with an issue quickly and Trilock helped me in an efficient and friendly manner. Great layouts and banner proof. Review collected by and hosted on G2.com.

i like everything about service, have no issues. Review collected by and hosted on G2.com.

We've been incredibly impressed with the service and support from Reviews.io. A special thanks to Khalil for his outstanding customer support—he was not only quick to respond but also extremely helpful in resolving our questions. The platform offers a wide range of features that are easy to navigate and highly effective in helping us collect and manage customer reviews. We're particularly pleased with the customization options and the overall ease of integration. Reviews.io has truly exceeded our expectations, and we're very happy we made the decision to choose them for our business. Highly recommended! Review collected by and hosted on G2.com.

Everything ist great!We are really very, very happy with everything. Review collected by and hosted on G2.com.

Really, there is not much to stay here.

They do collect reviews, they display them on your site.

It integrates with Klaviyo and all the big platforms, but so does everyone else.

They charge a lot for their service and it is crap, and they offer a lot of features, but most of them are useless. Review collected by and hosted on G2.com.

We switched from stamped to reviews.io after a sales call. They had a special going on where they gave you more features for their second highest tiered plan at the time. I even took a screenshot of their sales page.

When I signed up, I did not get all the features like Instagram and ugc. I had to go back and forth with customer service to get it, and then a week later, they took some away...

If you are on Magento, most of the things do not work. You cannot even display review stars on the top of the page.

Their email has crap deliverablity. Originally we had setup a dedicated sending domain, and they just removed it. When I tried to resolve it with customer service it took forever, and they did not know what was going on. In general, no matter how trivial or straightforward the issue is, customer service always drags it on. For example I wanted to cancel the service and it took overall over 2h of my time and over a week to get it resolved, and even then they got the date wrong at first.

We have moved on to rapidreviews, which load much faster, have a responsive support, we collect a lot more reviews than we did with reviews.io for the same number of traffic.

If you want to export your reviews, you have to do so while you are still on their higher tiered plans. When you on the free plan it no longer works. So get your stuff while you can.

WE were with reviews.io for over 2 years, and we are so glad we no longer have to deal with that company. Review collected by and hosted on G2.com.

Our existing clients find it easy to use & new clients have approached us because of it

I manage the system & must also highlight & praise the team there for always being so helpful & supportive. Especially Dany Quaglia who educates us on extra features, recifies any issues promptly etc Thanks Dany! Review collected by and hosted on G2.com.

Nothing! It serves us perfectly. We highly recommend. Review collected by and hosted on G2.com.