Reviews.io Reviews & Product Details

Multitude of features that really take your Reviews to the next level allowing you to play with the big boys. Support is spot on and is always ready to help you, they really do have your back. Review collected by and hosted on G2.com.

To get the best of reviews.io you really need to refine your setup as out of the box it's likley not going to give you the outcome you may be looking for. Also some of the widgets cant be saved when customising, meaning if you setup a widget in exactly how you like it, it may not be avaiable the next time you want to update it, ultimatley, starting from scratch, unless you know code. Review collected by and hosted on G2.com.

I have been a customer of Reviews.io for many years. When I signed up there wasn't many review platforms that were interested in SMB customers and Reviews.io were very eager to work with and help me without any contracts or large commitments on my end. At the time of adopting Reviews.io I found other competitor companies were very unscrupulous with the pricing.

Their support has always been extremely responsive and helpful whenever I face an issue. A few years ago they proactively contacted me when they opened an Australian subsidiary and arranged for billing to be in my local currency which was great.

Reviews.io are a smaller company and they are constantly improving their product and if you make a suggestion it feels like they take it on board rather than saying "we'll look into adding that to our roadmap". Review collected by and hosted on G2.com.

I can't think of anything that I dislike at this stage. Review collected by and hosted on G2.com.

The support team available via the chat widget really have been invaluable in assisting me in getting our reviews published on our website and explaining where we had been going wrong. I would highly recommend them as a company. Review collected by and hosted on G2.com.

I'm struggling to find any negatives about using reviews.io at the moment but if there was something, it would be more related to Google and their requirement for showing rating stars in ads which currently means you need to have had at least 100 reviews in the last 12 months. But this is not something reviews.io can do anything about as far as I know. Review collected by and hosted on G2.com.

Our web developer created a huge issue for us when integrating Reviews.io with our website. I emailed support at Reviews.io for help, not expecting a reply for at least a few hours. However, within minutes I'd heard back from Khalil, who dealt with our problem very quickly and efficiently. It's very rare to get such a speedy and helpful technical response from a company in this type of industry so thank you and well done Khalil.

Kind Regards

Will Best Review collected by and hosted on G2.com.

Couldn't find contact email address for Reviews.io on our Dashboard so had to google it Review collected by and hosted on G2.com.

We recently transitioned from Stamped to Reviews.io and have been impressed so far! The platform is user-friendly with extensive features. The integration with Shopify and Klaviyo was very straightforward.

The customer service has been exceptional. I'd especially like to thank Adam for his outstanding support; he has consistently been available to help with any questions and has gone above and beyond to assist us. Review collected by and hosted on G2.com.

Although Reviews.io is more expensive than other platforms and some features require higher-tier plans, the value we’ve received in terms of support and functionality has been worth it.

We faced some challenges during the implementation, but the team was incredibly supportive. They were always available via live chat to offer solutions and think of workarounds.

While our transition took longer than anticipated, partly due to our product setup, the overall experience with Reviews.io has been positive. We appreciate the team’s dedication to ensuring a smooth transition. Review collected by and hosted on G2.com.

Reviews.io is incredibly slick at what they do! They’re always ahead of the game, consistently rolling out new features that are not only highly functional but also beautifully designed. The platform is intuitive, easy to use, and offers everything we need to stay competitive with our customer feedback. Highly recommend them for anyone looking to elevate their review game with a polished, professional tool! Review collected by and hosted on G2.com.

They need to improve their public general brand awareness Review collected by and hosted on G2.com.

I just had to share my experience with their live chat support. Honestly, it was one of the best I've ever had! As soon as I hopped on the chat, a super friendly rep jumped in and helped me out right away. The responses were quick, and they explained everything in a way that made total sense.

On top of that, the backend portal is super easy to navigate. I found everything I needed without any hassle, from checking my account info to tweaking my settings. It’s all laid out really well!

Overall, if you’re looking for a solid 3rd party review portal, I definitely recommend Reviews.IO. They make everything so easy! Review collected by and hosted on G2.com.

I have no negative feedback at this time. Review collected by and hosted on G2.com.

I had an issue with spam reviews that affected our company's reputation on reviews.io, and Trilok Khadka​, the Support Executive, was absolutely amazing in resolving this.

He understood how critical it was for us as a company to maintain our name and reputation, and he treated the matter as a top priority.

His promptness and professionalism in removing the spam reviews gave me confidence that our concerns were taken seriously.

I truly appreciate his dedication to solving this issue and highly recommend their customer support team for handling matters carefully and efficiently! Review collected by and hosted on G2.com.

At the moment I don't have anything, and I hope that it will continue to be exactly the same. Review collected by and hosted on G2.com.

We have been using Reviews.io for several years now as our main reviews platform at Play it Koi. The service we receive is always superb. The customer support that we receive is consistently excellent. And in our most recent example with agentTrilok, he most recently provided with some technical issues and was extremely fast, polite, courteous and helpful. Review collected by and hosted on G2.com.

I wish we could figure out a way to include a printed reviews.io request to a customer inside of the physical package we ship them. One with like a custom QR code or something that we could slip into their package so that when the open it, they just scan and can give the review right then and there. This would be incredibly helpful! Review collected by and hosted on G2.com.

The best support I have ever experienced with a Shopify application. The team is always helpful and takes the time to address your concerns. In this case, Khalil was exceptionally helpful. Review collected by and hosted on G2.com.

The only downside is the pricing; while the basic plans are reasonably priced, the costs for additional features like product grouping for bundles can be quite expensive. Review collected by and hosted on G2.com.