RevenueWell is the most comprehensive platform I've used for my dental clientele.
As a prospective customer of RevenueWell (we vetted many platforms), we selected RevenueWell for our dental clientele because it has:
- An easy-to-understand dashboard including important statistics including revenue numbers tied to each campaign type and custom campaign to support performance evaluation and improvement.
- The ability to send automated campaigns which have "logic filters" and automatically integrate confirmations into Eaglesoft. For example, when someone has a confirmed appointment they will get a different message than someone with an unconfirmed appointment with the opportunity to electronically confirm their visit. Now there is the added value of online scheduling.
- Custom campaigns with a robust segmentation filter and can be scheduled for future dates.
- 2-way communication capabilities - people can text you and you can text back, which is more efficient than calling and leaving voicemails in many cases
- Automated Online Reviews are sent following appointments and the ability to see and respond to all your reviews in one place - Google, Facebook, and RevenueWell reviews. It also integrates easily into your website to feature the reviews.
- Digital forms that can be included in your communications to encourage patients to complete their forms prior to their appointment which writes directly back to Eaglesoft saving our team time and energy. Review collected by and hosted on G2.com.
At times they do experience technical difficulties, like the system going down for periods of time, which can be tough when you rely on the platform so heavily. There are still a few features we'd love to see such as the ability to differentiate appointment reminders between 1 practice with two locations, more analytics, and the ability to upload contact lists, but overall it is a great platform that outperforms 3 major competitors we've used. Review collected by and hosted on G2.com.
131 out of 132 Total Reviews for RevenueWell
Overall Review Sentiment for RevenueWell
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Revenue Well's team is smart and effecient, they know their stuff! Anytime I need assistance, they always have a solution. Review collected by and hosted on G2.com.
The only downside is that our office makes changes to our referral form a few times a year and the TruForm editing costs can be a little excessive for minor changes. Review collected by and hosted on G2.com.
Revenue Well does for us exactly what they promised, which we have found to be not so common among bigger companies nowadays. The amount of time they save us with appointment reminders alone makes it completely worth it, but with all the added features of treatment plan follow ups, custom campaigns, social media and review links, appointment requests, online scheduling.... they just can't be beat. Customer service is always very helpful any time we have to call, which is rarely. Review collected by and hosted on G2.com.
We have no complaints or dislikes about Revenue Well. The only feature we aren't able to use to it's abilities is the treatment plan follow ups, and that's because internally, we have an issue with treatment plans not being updated properly by our staff, which would cause patients to get reminders for treatment that has already been treated. That is our issue however, not Revenue Well's issue. Review collected by and hosted on G2.com.
All in one tool for our marketing, reviews, and practice management incorporation Review collected by and hosted on G2.com.
Would like to be able to clear out the ques of messages from years ago with out them building up. Review collected by and hosted on G2.com.
I love how RevenueWell works seamlessly with our practice management system. It was great at sending out appointment reminders and getting patients to confirm. The social media posts pretty great as well. We started using Revenue Well phones, which are also a fantastic asset to the practice. I can answer hands-free from my cell phone and receive calls when I am out of the office, so I never miss a call. Review collected by and hosted on G2.com.
The only thing that I think needs improvement it the mobile app. It is often unstable and will not load texts or voicemails in a timely fashion. It is also not the most user friendly. Review collected by and hosted on G2.com.
I find the automatic confirmations and birthday texts helpful about Revenue Well. It makes it much easier for the staff to ensure they are done. Also, if you accidentally erase an appointment in the dental program, you can find it in revenue well. So far, this site has been beneficial with confirmations, and I like that everything is on one central screen. Review collected by and hosted on G2.com.
The main thing I dislike about Revenue Well is that I would like the chat to pop and stay popped up on the screen. The conversation can go unnoticed because it doesn't pop for a long time. I would like it to stay on the screen until manually closing it. Review collected by and hosted on G2.com.
Customization and integration. The company is hands on with its's users and always there to help. They have many avenues for getting additional training and information. Review collected by and hosted on G2.com.
I would like to see some more stock photos to use with the automated communications. Seasonal ones that can be used for the newsletters/recall would be nice. but other then that I love everything Review collected by and hosted on G2.com.
Revenue is truly comprehensive when it comes to patient communication. We love that we can set up email campaigns, schedule recalls, sent automated appointment confirmations and reminders. You can also communicate with patients via text to reschedule appointments, update information, or for any reason really. Review collected by and hosted on G2.com.
There are some auto-texts that we wish we could customize, but honestly we get so much customization with our email campaigns that I don't think we're too worried about it! Review collected by and hosted on G2.com.
The confirmation and note system is wonderful. Being able to contact our patients in various ways for appointment reminders or treatment issues etc is invaluable ! Review collected by and hosted on G2.com.
Nothing really but , at the risk of sounding petty its annoying to have to change the password as often as is required. Would be nice if we could just do it maybe annually if necessary Review collected by and hosted on G2.com.
Revenue Well is so easy to use. The custom campaigns saves me so much time. I love being able to text our patients and send them forms to complete which shortens the amount of time they have to spend on stuff like that in the office. Review collected by and hosted on G2.com.
I can't think of anything I dislike. Everything seems to run seamlessly. Review collected by and hosted on G2.com.
That I can text or email patients with there patient forms. Review collected by and hosted on G2.com.
The collection campaign will send the patient a text or email when the balance on the account is the insurance balance. Review collected by and hosted on G2.com.
