I like how all our communication and information is in one place so we're not having to use multiple systems or tools and that helps keep it more secure. We can communicate with staff through the chat feature and e-mail the reporter known or confidential and keep all notes, interventions, tasks and information together while easily tracking involved people. I like how open they are to updates and new ideas to make things better for users. Their customer service and the support of their IT department are very helpful. Review collected by and hosted on G2.com.

The current design of the translation process has been the biggest pain point as we deal with over 20 different languages and the process for updating the languages is challenging and takes time. Because of the amount of open incidents the my task page can be unhelpful for some of our users trying to keep track of which incidents they've already updated or knowing if they received a reply to a comment (must check for e-mail notifications). Review collected by and hosted on G2.com.

Its fast response time , caching efficiency Review collected by and hosted on G2.com.

Potential Privacy concerns , may be little latency Review collected by and hosted on G2.com.

Having worked with a variety of staff at Resolver since 2013, what is evident is that the company manifests a culture of courtesy and relatability when dealing with the customer. Review collected by and hosted on G2.com.

The downside of Resolver is the frequent changing of staff assigned to the customer account. While this augers well for upward mobility or otherwise of the Resolver staff, it means that as a customer you also have to frequently forge relationships with new persons. Fortunately, this is moderated by the customer centered culture. Review collected by and hosted on G2.com.

Resolver has an easy user interface and can be configured to your needs which allows for flexibility. Support and customer experience teams are good to work with and have been very accomodating with regards to issues that need fixing. Review collected by and hosted on G2.com.

There are a number of system limitations which does not always result in a smooth user experience. Basic foundational functionality of the platform is not well designed. This has resulted in taking a lot of time, effort and cost to get the system integrated to meet our needs. The implementation and needs assessment was not done effectively which has resulted in inefficiencies in work flow and in taking a long time in getting the platform up and running in a smooth manner. 18 months after implementaton, there continue to be gaps in the system that are pending remediation. It takes a long time for the support/design team to complete remedation. For example, basic reports do not produce accurate and complete information which is a significant gap. e.g. sub-certification report, risk controls matrix. Also, there is no basic project management functionality. This has has to be custom created. Review collected by and hosted on G2.com.

Resovler is a straight forward application and while I am not using it on a day to day basis as I am more concerened with the backend, the support and customer success teams at Resovler are beyond responsive.

We've built a very good relationship with the Resolver team and I comminication and understood objectives, goals, and capabilities for our instance and the app are always clearly understood.

When there are support cases opened, support is very responsive, relevant, and the teams have the knowledge and ability to identify and solve the issue at hand. Review collected by and hosted on G2.com.

Full SCIM integration for employee load is a big ask for us. This is something that we've discussed with the Resolver team at length, and having the ability to use SCIM for the entire contact and record load is the major ask for us. Review collected by and hosted on G2.com.

ability to scale and develop, new features improve reporting. Review collected by and hosted on G2.com.

Few technical glitches or issues that frequent Review collected by and hosted on G2.com.

The simplicity of pulling detailed reports, even though it is a complex platform. Maggie McVey is great to work with, due to her knowledge of the system and dedication to our company. Review collected by and hosted on G2.com.

We have been using the platfrom for about a year now, and at this point I have no complaints. Review collected by and hosted on G2.com.

The layout made it easy to navigate through different stages, it helped make the process of obtaining certifications from other users more effective, and the structured approach helped keep everything organized. Review collected by and hosted on G2.com.

The older models had a lot of manual clicking to generate reports - looking forward to implementing an updated version Review collected by and hosted on G2.com.

We really appreciate a program that brings so many tools together for the team. We rely heavily on dispatch, incident reports and case management.

The program has excellent details and clearly supports a campus environment.

Integrating our student records (receiving information from Banner) was essential! Review collected by and hosted on G2.com.

Some of the team do not find the system easy and clear to use.

There is a lot for guards to complete when submitting an incident. Some guards struggle with completing everything. Review collected by and hosted on G2.com.

The customer support and technical team are very responsive to our enquiries and problem solving when we try to integrate modules, making the modules easier to understand and use. Their patience as we learn to change things in the back-end has enabled us to utilize more of the program, adapting it for our needs. Review collected by and hosted on G2.com.

The only downside I perceive is the rigidity of some modules but as a relatively small user of the program we understand how some of our needs may not be met. Review collected by and hosted on G2.com.