Resolver Reviews & Product Details

Resolver is very userfriendly. I definitely prefer the cloud based option versus on premise, freed up a lot of space on our servers. Review collected by and hosted on G2.com.

Although analytics are very interactive, I can only do so much and sometimes cannot run a reprot that I want. There are a lot of formulas that are complicated and can be difficult for a user is not a tech pro. Review collected by and hosted on G2.com.

I like the ease of capturing and navigating requirement, process, risk and control relationships. The UI is very well put together. Review collected by and hosted on G2.com.

I found the in-solution dashboards a little tricky to use but that could be because our data model is complex and I didn't build it Review collected by and hosted on G2.com.

Resolver is user-friendly. It is easy to explore and navigate and users can learn how to make simple configuration changes by themsleves in the system. The user guides available through the help feature are sufficient in helping users learn about the system in an easy manner. Also Customer Support is very good and prompt in addressing tickets. Review collected by and hosted on G2.com.

Based on my experience using Resolver for the 52-109 program, I find that Resolver is limited in some ways. Some of the basic features that are typically available in a GRC tool are not there (E.g. Project Management Dashboard, Automated sub-certification process, conditional if/else type of questions in forms, automated risk assessments, etc) . Also the reporting tool needs to be enhanced in Resolver. There is a lot of manipulation required in the reports to ensure the information is complete and accurate. Review collected by and hosted on G2.com.

The system is easy to use and follow. The information and the simplicity of collecting that information from the system is just as good. With Resolver allowing external resources to either tap in or utilzie the information internally at my company we are able to project that infromation into graphs and useful KPI's to assist the company to acheive goals. Resolver now has an integrated BI dashboard that makes the information a lot more simpler to obtain and review. Review collected by and hosted on G2.com.

Some offshoring of customer service makes it very difficult to work with. One of my biggest concerns is that our system is very unique to our business and I'm sure as it is for other businesses. So when submitting a ticket and getting assistance from the support desk there is many of times that the Resolver portal unique to my company creates confusion into what requires to be fixed. The service clerk goes in and attempts to fix it, which than creates a chain of other issues. Not having a dedicated solutions person makes it complicated and the expereince unenjoyable. Review collected by and hosted on G2.com.

Setting up Resolver was straightforward, allowing our team to get up and running quickly. Its intuitive interface significantly streamlined our global training sessions, making it easy for teams worldwide to adopt and utilize effectively Review collected by and hosted on G2.com.

New features are not always communicated to the customer. During the implementation with SRM, I discovered a new dashboard feature that was recently added but not yet active within the Dispatch/Reporting module. A briefing on these additional features would have been appreciated. Review collected by and hosted on G2.com.

Resolver allows for us to be able to document the entire life cycle of a security or emergency related event. It starts from the ability to create and dispatch an officer on an activity and record all relevant information. If the event warrants additional action like an incident report to be completed, the system has the workflow available to transfer all data from the activity to that report and the ability to capture any additional information or documentation as well. It makes case management so much easier! Review collected by and hosted on G2.com.

I don't have much to dislike. I will say, if you wanted to make changes to your forms or how they are collecting information, it isn't something you can easily do unless you are somewhat skilled from a technical stand point, but Resolver's customer support are extremely helpful when you engage them for assitance. They are true to their name, Resolver, becuase if I run into a problem or need something address, they promptly Resolve the issue. Review collected by and hosted on G2.com.

I like that the interface is user friendly and that it is fairly customizable. And that they take customer feedback with action Review collected by and hosted on G2.com.

I don't like how the user profile does not show which properties a person is linked to as well as which categories under a property they have been added to. Review collected by and hosted on G2.com.

Real world product offerings developed from listening to the clients that they support. Additionally, cross team collaboration in the product development and excellent product support. Review collected by and hosted on G2.com.

The customizing of the Core application comes with the issue of not having a dedicated User Guide to support the product. This issue is not an easy solve as my understanding is that due to the complexity of customizied software, it would be near impossible to create a "One fit for All" guide. Review collected by and hosted on G2.com.

I love that resolver makes its easy to resolve issues and complaints in a fast and defiant manner Review collected by and hosted on G2.com.

Sometimes there are too many options for looking at resolving issues Review collected by and hosted on G2.com.

I like how easily configurable it is and how quickly form changes can be made. We are also able to have all 2nd and 3rd line teams working out of the application and tracking issues in the same tool. Review collected by and hosted on G2.com.

As an admin, there isn;t a way to bulk permission a role to varorious objects. Also, the trending in the indicator application only works as of entry date as opposed to a selected as of date. Review collected by and hosted on G2.com.