Resolver Reviews & Product Details

I currently use the IMS, SRM, and Web Reporting functions. All are very, very customizable. I can't really pick one best thing about the company. I've been using versions or the platform since it was mainframe based (IRIMS). The best things for me right now:

1) The products just keep getting better. The company has expanded the platform to many other functions. It listens to its custoimers and improves its products constantly.

2) The support is truly outstanding: smooth implementation process; quick and thorough responses to support tickets. Always willing to speak in person to make sure we're on the same page, or just to walk me through a process.

3) My account rep is outstanding. Thoughtful and considerate. Always follows up. Review collected by and hosted on G2.com.

The learning curve is pretty steep. The platform is very easy to configure and to use, but admins need a lot of familiarity with the product. It takes a bit. I think that's the price you pay for so much flexibility. It's worth the effort. Review collected by and hosted on G2.com.

It is infinitely configurable and customizable. Resolver's platform allows for hundreds of different object types to be configured using workflow management tools, user permissions and relationships with other object types. Using this platform has allowed us to organize our regulatory compliance risk management program by creating a library of regulatory obligations, relating these requirements to applicable controls, testing the controls and tracking issues within the platform. Reporting engine allows for configurable visualizations of data and key management reports to be produced. Review collected by and hosted on G2.com.

Because of its infinite capability, it is best suited to a firm with strong internal resources to manage the back end. Resolver is competitively priced out of the box. The challenge lies in the fact that its "out of the box" configuration is likely not going to meet your needs. Professional services are offered in bulk deals from Resolver, but you could easily end up blowing the budget in this way. Complex changes such as orchestration events (events that coordinate multiple object changes simultaneously) are best left to the professional services team, but a firm that can devote internal resources to configuration changes as needed will benefit greatly. Review collected by and hosted on G2.com.

I was not even sure if anyone will listen to my concern. I was not getting free spins and the customer care was non-responsive. I was surprised that even a small customer like me got the full attention of the Resolver and they made sure the issue was resolved. Review collected by and hosted on G2.com.

It is not widely known. So many people might not know that any such facility is there. So they need to be more prominent Review collected by and hosted on G2.com.

Resolver reduces risk and lowers compliance costs, automatically identifying regulatory changes and improving assessment workflows. Apart from all the features, the following are a few notable mentions: the application is easy to use, the graphical user interface is simple and intuitive. Review collected by and hosted on G2.com.

Waste of time. Completed online form only to get a generic message back Evri, phone this number. that number says, we are busy. Review collected by and hosted on G2.com.

The reporting functionality across various departments and that it allows control teams to work with other departments. Review collected by and hosted on G2.com.

Linking internal audit to pull the risks from the risk department for audit scoping. Review collected by and hosted on G2.com.

It really helpful by providing a centralized platform for tracking any incidents and investigations. Its ability to enhance security by identifying and alert for any potential threats. It improve overall accuracy as we could easily automate the entire process. From past 5 years we are using this tool in our organization and it really enhance the productivity. Its customized dashboard and AI driven analytics helps in making decision. Review collected by and hosted on G2.com.

It has very complex implementation and require significant time and resource. It is bit higher in pricing side. Customer support could be improved as it takes time to respond. Review collected by and hosted on G2.com.

I feel like Resolver is pretty user friendly for users going through the RCSA experience, which has been a game changer for our company's second line of defense. People are way less intimadated and find it more intuitive. Review collected by and hosted on G2.com.

Really hoping for more filters/sorting for Library, risk management, etc., or better search. Review collected by and hosted on G2.com.

Resolver stands out for its intuitive interface and for its features. I particularly appreciate how seamlessly it integrates with other tools and systems, saving time and reducing manual effort.

The platforms customization options allow customize workflows to specific needs, which enhances both efficiency and effectiveness. It's detailed reporting and analytics provide valuable insights for making decisions. Review collected by and hosted on G2.com.

Customization might be complex and time consuming for first time users. Review collected by and hosted on G2.com.

The sales, configuration and support staff I have worked with all seem to listen to what I want and to really try to make it happen. We therefore have a system that is really flexible and well tailored to our speciifc needs. The interface is user freindly for our external clients as well as the team. Review collected by and hosted on G2.com.

While we do get a fair amount of reporting from the software, there are reporting limitations and also report presentation could be enhanced. There is a reporting add on feature, but it should come standard. Review collected by and hosted on G2.com.

I like how all our communication and information is in one place so we're not having to use multiple systems or tools and that helps keep it more secure. We can communicate with staff through the chat feature and e-mail the reporter known or confidential and keep all notes, interventions, tasks and information together while easily tracking involved people. I like how open they are to updates and new ideas to make things better for users. Their customer service and the support of their IT department are very helpful. Review collected by and hosted on G2.com.

The current design of the translation process has been the biggest pain point as we deal with over 20 different languages and the process for updating the languages is challenging and takes time. Because of the amount of open incidents the my task page can be unhelpful for some of our users trying to keep track of which incidents they've already updated or knowing if they received a reply to a comment (must check for e-mail notifications). Review collected by and hosted on G2.com.