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ResDiary
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ResDiary
By ResDiary
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4.8 out of 5 stars
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ResDiary Reviews & Product Details

Editadmin
James B.
JB
Managing Director
Restaurants
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about ResDiary?

Both the functionality of the software and the support is second to none. It is a company that knows its market inside out and provides a product that makes running a restaurant business MUCH easier! Review collected by and hosted on G2.com.

What do you dislike about ResDiary?

I wouldn't say I dislike anything about the product. Previously the settings screens were a little bit basic but they have been replaced by a nice intuitive user-friendly page. So no grumbles Review collected by and hosted on G2.com.

Recommendations to others considering ResDiary:

A small amount of technical ability is good to be able to configure the software to exactly how you want it in terms of promotions, deposits etc. Like any highly configurable software - you get out what you put in! Review collected by and hosted on G2.com.

What problems is ResDiary solving and how is that benefiting you?

It is a complete booking management solution - it takes our bookings, holds credit card details and enables us to maximise our covers Review collected by and hosted on G2.com.

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ResDiary Overview

Editedit
What is ResDiary?

ResDiary is one of the world's leading providers of online restaurant reservations, seating over 13.9 million diners per month across more than 9000 restaurants in 59 countries. ResDiary is a web application sold as software as a service and is accessible via the Internet. Headquartered in the UK, we have team members and licensees in the UK, Italy, France, South Korea, South Africa, Canada, Denmark, Norway, Sweden, Indonesia, the Philippines, Dubai, Singapore, Hong Kong, Australia and New Zealand.

ResDiary Details
Discussions
ResDiary Community
Languages Supported
Czech, German, English, Finnish, French, Italian, Norwegian, Spanish, Swedish
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Product Description

Restaurant Booking System

How do you position yourself against your competitors?

ResDiary is unique in that we do not charge transaction fees or commission for reservations. Our customers benefit from a fair, fixed monthly flat fee - with no hidden charges. Our vision is to help empower restaurants to improve revenue and yield to their best advantage.

Seller Details
Seller
ResDiary
Year Founded
2006
HQ Location
Glasgow, Scotland
Twitter
@resdiary
13,437 Twitter followers
LinkedIn® Page
www.linkedin.com
122 employees on LinkedIn®
Rebecca Z.
RZ
Overview Provided by:
Rebecca Zeitunian

Recent ResDiary Reviews

CM
Christie M.Enterprise (> 1000 emp.)
4.0 out of 5
"A fast acting reservation tool with in-depth CMS functionality and great customer UX"
I like using ResDiary because we have a large collection of restaurants and we are able to adapt the use of the booking widgets to fit the needs of...
Read more
Verified User
C
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Best of Breed"
Since its inception ResDiary has been totally committed to maximising Restaurant's table yield. It has many many features to ensure you you maximis...
Read more
Gordon M.
GM
Gordon M.Mid-Market (51-1000 emp.)
5.0 out of 5
"Fantastic resource with excellent support"
The system is so easy to use, we allow our students to log on and accept bookings for Scholars the College restaurant. it is also simple to close o...
Read more

ResDiary Pricing

RD CONNECT
£89
per month
RD EXPRESS
£ 119
per month
RD PRO
£ 169
per month
RD ULTIMATE
£245
per month
See all 4 ResDiary pricing levels
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ResDiary Media

ResDiary Demo - Commission Free Online Reservations from ResDiary.com
Increase your brand profile and open your restaurant to valuable online reservations on ResDiary.com with no commission charges.
ResDiary Demo - ResDiary Restaurant Reservations Management
Commission free online reservations from ResDiary
ResDiary Demo - ResDiary Plus Native Ipad App
Manage your restaurant reservations on or offline with our native ipad app - ResDiary Plus
ResDiary Demo - Verified Reviews from ResDiary
Gain verified customer feedback from your diners with ResDiary's Verified Reviews on ResDiary.com
Answer a few questions to help the ResDiary community
Have you used ResDiary before?
Yes

4 out of 5 Total Reviews for ResDiary

4.8 out of 5
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4 out of 5 Total Reviews for ResDiary
4.8 out of 5
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4.8 out of 5
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G2 reviews are authentic and verified.
Here's how.
CM
Digital Marketing Executive
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about ResDiary?

I like using ResDiary because we have a large collection of restaurants and we are able to adapt the use of the booking widgets to fit the needs of each venue from a customer UX aspect as well as internal use. Review collected by and hosted on G2.com.

What do you dislike about ResDiary?

It would be great to have a bit more freedom to customise the look and feel of the ResDiary booking widgets. It can tricky to fully match the brand of the venue we are using it for, using the current customisation tools. Review collected by and hosted on G2.com.

What problems is ResDiary solving and how is that benefiting you?

We contacted ResDiary last year to review the use of our channels and promotion IDs. They were really helpful in explaining in simply terms the reason behind the challenges we were experiencing as well as supportive suggestions about how we could improve our use of the aforementioned to streamline our processes. Review collected by and hosted on G2.com.

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Jack G.
JG
Restaurant Manager
Restaurants
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about ResDiary?

“For a small but very busy Restaurant like ours, Resdiary ticks all the boxes. Clear pricing, easy to use software with comprehensive functions and knowledgeable support staff. Resdiary focus fully on the needs of the restaurant, unlike many of their competitors who focus on booking commissions and their own self promotion.”

-The Circus Restaurant, Bath Review collected by and hosted on G2.com.

What do you dislike about ResDiary?

We have only twice ever had the ResDiary server crash for us, which meant we lost the reservation information for the night/service. This was, however, rectified very quickly. If ResDiary had an emergency line for this sort of thing that would be a fantastic improvement for us. Apart from that, there is honestly nothing me or my team dislike about ResDiary. Review collected by and hosted on G2.com.

Recommendations to others considering ResDiary:

“For a small but very busy Restaurant like ours, Resdiary ticks all the boxes. Clear pricing, easy to use software with comprehensive functions and knowledgeable support staff. Resdiary focus fully on the needs of the restaurant, unlike many of their competitors who focus on booking commissions and their own self promotion.”

-The Circus Restaurant, Bath Review collected by and hosted on G2.com.

What problems is ResDiary solving and how is that benefiting you?

The booking taking process is so, so much easier for us now in literally every way. For a small but very busy restaurant like ours, ResDiary works out how to maximise the number of covers we can do every service. Review collected by and hosted on G2.com.

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Verified User in Hospitality
CH
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about ResDiary?

Since its inception ResDiary has been totally committed to maximising Restaurant's table yield. It has many many features to ensure you you maximise your guests and revenues. It is a flat fee not commission based. From a User and Guest perspective the UX is focused on speed and the least number of clicks. You own your database and are able to brand your emails and reservation widgets to your corporate identity. Designed by Restaurateurs for restaurants, so it works in exactly the same way as most restaurants. Review collected by and hosted on G2.com.

What do you dislike about ResDiary?

Pretty hard to pick fault as ResDiary is always constantly developing and evolving. Review collected by and hosted on G2.com.

Recommendations to others considering ResDiary:

What ever your current solution is, you need ResDiary. Review collected by and hosted on G2.com.

What problems is ResDiary solving and how is that benefiting you?

No Shows reduced drastically. Able to promote special Dinners and other dining experiences clearly online. Guest receive immediate response to all reservations made. Able to maximise my busiest times with their yield management and boost quieter times with some added value promotions. ResDiary's channels are delivering strong additional bookings. Their new apps are very cool. List list is endless, to be honest. Review collected by and hosted on G2.com.

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Gordon M.
GM
Curriculum Head - Hospitality / Events
Higher Education
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about ResDiary?

The system is so easy to use, we allow our students to log on and accept bookings for Scholars the College restaurant. it is also simple to close out areas when we have areas privately booked, or during student holidays. The e mail marketing function is great for special events.The team in support are brilliant at fixing anything we have trouble with, no question is viewed as being stupid. Review collected by and hosted on G2.com.

What do you dislike about ResDiary?

there is nothing that I dislike - all is fantastic Review collected by and hosted on G2.com.

Recommendations to others considering ResDiary:

so easy to use, great support team, marketing database easy to use Review collected by and hosted on G2.com.

What problems is ResDiary solving and how is that benefiting you?

marketing of special events is so easy, the data base created is incredible, it builds itself! Review collected by and hosted on G2.com.

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Helpful?
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