Relatient Reviews & Product Details

Relatient is a very pro-active, client centered oragnization. They are responsive to our needs and requests and will try theor best to accommodate, even if we can be unreasonable in our requests at times. Review collected by and hosted on G2.com.

Hard to integrate but that's more a reflection of our piecemeal IT infrastructure than shortcomings on the Relatient side. Review collected by and hosted on G2.com.

We have been very pleased with Relatient. The customer service is outstanding. It has allowed my staff to focus more on the patients needs and less on the worry of patients knowing about their appointment. The survey call post appointment has boosted moral because staff see and hear the difference they are making in peoples lives. Review collected by and hosted on G2.com.

The dashboard could be a little more user friendly. Review collected by and hosted on G2.com.

Ease of reaching patients in a variety of different ways. Reports of actual patient responses made (and not made). I also love having a record of that contact Review collected by and hosted on G2.com.

occasional lag in reports (very minimal) Review collected by and hosted on G2.com.

Easy to change outgoing message and update clinic requirements Review collected by and hosted on G2.com.

You have to open a support ticket to make changes to how messages are sent Review collected by and hosted on G2.com.

The ease of patient reminders. Patients can do surveys from their smartphones. Review collected by and hosted on G2.com.

I have not had any issues in the past four years. Review collected by and hosted on G2.com.

ability to modify messages quickly as needed, also ability to review responses to optimize our scheduling Review collected by and hosted on G2.com.

would like to be able to save favorite reports to run Review collected by and hosted on G2.com.

I like that there are different options in setting the reminders up the way we want. Having the ability to reach patients/parents by multiple avenues of communication is a good way to make sure we are reaching them regarding their scheduled appointment. I also like that we are able to see what time the reminder gets sent to the patient/parent as we have a no show/cancelation policy. Review collected by and hosted on G2.com.

I wish we could customize texts more or be able to use more characters but understand the regulations behind it. I wish that the system integrated more with EMA so that if a patient wants to reschedule we can remove the previous reminder messages in EMA and reschedule with no issues. The current system does not allow you to edit that information which causes my staff to have to cancel the appointment and schedule a new one for the reminder status to be correct. Review collected by and hosted on G2.com.

Relatient has helped alleviate the need for staff to take time to contact patients for appointment reminders. It has helped reduce our number of no shows by reminding patients of upcoming appointments, even on day of with a text reminder. Review collected by and hosted on G2.com.

My only wish is that the text and email would come using our office number/email as the contact so patients would pay attention more often to it. They tend to ignore the phone call and text message from a random number. Review collected by and hosted on G2.com.

Having multiple confirmation or cancelation options. Being able to quickly put together phone or text messages at any time to mass send to patients. Review collected by and hosted on G2.com.

There have been a few occasions that file uploads did not happen as they were supposed to. Review collected by and hosted on G2.com.

The ability to see our entire set up in the admin panel is very helpful and the fact that we can integrate into our EMR's workflow effortlessly is golden. Review collected by and hosted on G2.com.

I would like a bit more granular self serve, so i could adjust timing and messaging without support. Review collected by and hosted on G2.com.