Regroup's scalability and flexibility let us adapt the sytem to different needs. Whether we set up a one time group for a planned event, set up multiple channels in one group to increase efficeieny, or notify all users at once, the system meets our needs perfectly. The software is web-based, intuitive, and easy to use. Sending out messages, whether prescripted or on the fly, is a breeze. Lastly, we always know exactly who our customer service POC is, so we know exactly who to reach out to at all times for questions and training. Overall we've had an extremely positive experience with Regroup. Review collected by and hosted on G2.com.
Maintaining the user datebase can be a bit cumbersome. Adding long lists through CSV files takes a lot of practice to get right. Deleting users from groups and from the system entirely can get confused. Maintaining permissions can also be a challenge. Review collected by and hosted on G2.com.
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Helping Recruitment and Rentention Efforts
68 out of 69 Total Reviews for Regroup Mass Notification
Overall Review Sentiment for Regroup Mass Notification
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The system is fantastic but the best thing may be the Customer Service. There have been several times where I have reached out (in a panic) to my customer support representative who has each time met my urgency and provided clear instruction. Of course, each time I figure out that had I just went into the system and did a minimal amount of clicking around I could have handled it without assistance - but it is nice to feel an extra layer of confidence when messaging my entire company. Review collected by and hosted on G2.com.
I have not yet found something that I dislike. Review collected by and hosted on G2.com.
Regroup Mass Notification is a reliable and user-friendly platform that gives my organization the ability to communicate effectively, streamline operations and respond confidently to any situation. Regroup provides robust communication tools that ensure messages reach the right people at the right time, whether through email, text, voice or push notifications. This flexibility makes it easy to adapt to various communication needs. The platform is clearly designed with simplicity in mind, allowing my organization to onboard users quickly and manage communications efficiently.
We are very pleased with Regroup's customer service. Our Regroup representative, Vivek, is WONDERFUL. He is very attentive and knowledgeable, constantly checking in and making sure we have everything we need. He really does give our team a peace of mind with his commitment to helping our organization maximize the platform's potential. Review collected by and hosted on G2.com.
I am fairly new to the platform (six months in). So far, I do not have any dislikes when it comes to Regroup Mass Notification. Review collected by and hosted on G2.com.
Ease of use, I am able to send an alert out withing seconds using the templates that have been pre populated, also I can jsut edit existing templates as needed and send out in aroudn the same time. Customer support has been exellent while I was learning the system and updating our records. Review collected by and hosted on G2.com.
I would like to see more characters for the text messaging, 160 includes the link to the message makes it hard to give instructions and updates. Review collected by and hosted on G2.com.
Our organization has just implemented Regroup as our mass communication platform. The implementation process was flawless. The support I have received has been unmatched. I would definitely recommend Regroup to any size organization. Review collected by and hosted on G2.com.
I do not have any negative feedback at this point regarding Regroup. Review collected by and hosted on G2.com.
I think that Regroup is pretty user friendly and a great way to get out important information quickly. Review collected by and hosted on G2.com.
Not sure of any downsides at the moment. Review collected by and hosted on G2.com.
The set up was easy and the implementation team was very helpful. The features seem to be very user friendly.
We have not yet used the tool for emergency notification, but it is comforting to know that it is there for when we need it and we will be able to quickly and easily send out any communications neccessary. The cost was also very reasonable. Review collected by and hosted on G2.com.
There wasn't anything that I disliked about Regroup. Review collected by and hosted on G2.com.
We needed a way to text our membership and Regroup has allowed that, along with email. It also offers nice features like geolocation, which would be a super feature but isn't very useful for us because of our weird parcel addresses. I like the way I can put a message together and send it via text and email at one time, and tailor the messaging per the medium.
Customer support has been very responsive and helpful - that's really important to me. They made implementation very easy. Review collected by and hosted on G2.com.
The only downside is that formatting emails isn't as easy as in some other applications, but it's worth it to me to have the seamless SMS texting. Review collected by and hosted on G2.com.
With Regroup our organization will be able to better communicate with our staff. Regroup has made it easier to get important information out fast. Regroup's team is very friendly and knowledgeable. Review collected by and hosted on G2.com.
Only downside we have had is that our staff are on unable to reach out to adminstrators unless they are contacted by one first. Review collected by and hosted on G2.com.
Regroup supports communication to ensure a safer work environment. The platform is easy to learn and use. The Regroup team is helpful and readily available to answer questions. Review collected by and hosted on G2.com.
When end users respond to messages, the administrator page needs to be refreshed to see new responses. Review collected by and hosted on G2.com.
Regroup is so easy to use, and gives so many options on how you want your messages sent/received. I have also had to contact the help desk, and they were able to resolve my issue right away. Review collected by and hosted on G2.com.
I dislike that I am unable to reset a user, if they later decide that they want to receive alerts again after having unsubscribed. To do this, one must go through the Help Desk. As an administrator, I would like to be able to do that myself. I do understand the reasoning; However, it still is something I dislike about this program. Review collected by and hosted on G2.com.
