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74 Regpack Reviews
Overall Review Sentiment for Regpack
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I like having all info in one place. I liked that I could run specific reports for things I needed. I liked being able to email blast users each day. Review collected by and hosted on G2.com.
It was clunky to use and things weren't often intuitively where I thought they would be. Sometimes seeing the users and finding their forms and contact info was tricky and I don't learn well from tutorial videos. I need to spend more time playing around with features for sure, but the layout wasn't as easy to follow as I would've hoped. i would love to be able to click on the camper list and see it full screen more like how the reports look and then see progress on applications for all users more clearly. Review collected by and hosted on G2.com.
I like how easy the user page is to navigate, as well as the products page, where I can adjust quotas as needed for waiting lists. It helps to see the weekly breakdown big time! Review collected by and hosted on G2.com.
The lack of customer service over the phone is very frustrating. Some issues are best served over the phone as opposed to by e-mail, especially when they are time-sensitive. Review collected by and hosted on G2.com.
Regpack is easy to work with and their support team is always timely in their responses and solving any issues that may arise. They are also very helpful when you have questions. Review collected by and hosted on G2.com.
I think that they could use more transferrable data across many different projects, but I don't really see that as a downside, just an area where they can improve. Review collected by and hosted on G2.com.
I like the customization, the ability to duplicate projects, and the ability to have multiple very different projects. Review collected by and hosted on G2.com.
There are quite a few glitches/features that don't seem to work. It is so customizable that there is not a lot of information online for how to solve problem. Therefore, calls with RegPack support staff are often necessary. This is more of a logistics issue than anything - the calls are very helpful. Review collected by and hosted on G2.com.
The ease of use for a head unit to register multiple people with one checkout, payment plans, automatic billing, and ease of reports. Once you learn the software the transition is easier than expected Review collected by and hosted on G2.com.
Only one user can see all of the billing information, they can see registrants. If you are not the main user, it takes much longer to drill down and view payments. Review collected by and hosted on G2.com.
Overall it is a great product with a lot of great features! It has worked well the past 2 years we have used it for camps. Review collected by and hosted on G2.com.
I wish there was a way that I could have a check-in and out form through the RegPack system that notifies the families when they check in and out of a camp. This would be a great safety feature and make the system a one-stop shop for me!
I also wish that it was more versatile with design and more user friendly. Review collected by and hosted on G2.com.
RegPack is very customizable. It's easy to make quick edits as needed, even after an event is open for registrations. The record-keeping is great and we haven't had any discrepancies in our books since starting with RegPack. Review collected by and hosted on G2.com.
There isn't an easy way to print a receipt, which we still have people asking for. Some are okay with the emailed version, but a lot of our customers still want a separate PDF version of a receipt. Review collected by and hosted on G2.com.
The ability to send automated emails is one of my favorite features. Regpack makes it very easy to send customized and individualized emails to a group. You can also set up triggers for automatic communications. This has saved me so much time! And this is just one of the great features. We've looked into other systems, and we can't find another platform that would allow us to do so much at such a reasonable price point. Review collected by and hosted on G2.com.
The forms in the upgraded version are a bit more "glitchy" than before. They treat each question as a movable module, which makes the page jump around in scrolling when making edits. A minor issue considering all of the things Regpack does well. Review collected by and hosted on G2.com.
Easy-ish to copy and paste a registration form to create a new one Review collected by and hosted on G2.com.
I'm updating my review as I've spent much more time with the product. The more time I spend digging in, the more challenging, limiting, and frustrating I find it.
- Told that adding custom CSS to the online forms is difficult and often incompatible with the forms. No real options to customize the forms (you can do very limited customization with rich-text editors, but that's it)
- User interface is not intuitive (no back button on forms, for example). We have more work now, it seems, than before with how many parents we have emailing us about how to log in (password recovery not working for some people), how to change their registration details, etc.
- Login issues
- Stay logged in check box does not work (on multiple browsers, even after clearing the chache, etc.)
- Gmail sign in button does not work on the user interface
- No option to add donation to registration page (there's a very clunky work around we managed)
- No mailchimp integration
- Should easily be able to white-label RegPack branding on the registration page, but can't
- Glitches: when entering options for radio buttons in the backend, we repeatedly have to enter the same information multiple times. Some of the content will save while other parts do not. Very frustrating, very much a time suck to get it right
- Radio buttons inexplicably have different font sizes. The font size drop down button does not work.
Overall, this just feels very much like a nearly finished rough draft of a product. It'll likely do most of what you need, but it is far from what we want. For many parents, this is their first interface with our organization and when the come away confused and/or frustrated it reflects on our organization. Review collected by and hosted on G2.com.
