Regpack Reviews & Product Details

They asked us what we wanted to build. Unfortunately they did not follow thorugh with it's practicality of use. Review collected by and hosted on G2.com.

No customers service. You have to email them and wait for days for a repsonse. Typically the response includes "the system cannot do that" even to most basic requests. Review collected by and hosted on G2.com.

My favorite parts of Regpack are the triggered email features and the ability to sort and create reports on any of the information imputed. Being able to send emails based on triggers, like a family making a payment or completing a form, is awesome. I also very much enjoy the payment portal and the customizable forms. Before coming to Regpack, we only had a fillable form to email from our website, so having the data populate to printable forms or to exportable spreadsheets was a game changer. It's also immensely helpful to have so many customizable report options, as you can run a report on any group for any fields. Review collected by and hosted on G2.com.

-Phone number fields (I hate the break it into 3 parts format. Parents fill it out with all the numbers in one field all the time, so I have to fix it, and you can't just copy and paste a phone number in. Plus the number-only fields as an alternative don't allow the characters like parentheses around the first number, so once again a hassle)

-Auto-generated links for email fields, like for incomplete forms, don't actually save the form correctly. Not sure if it's because it doesn't require a login or if it's because it isn't in the right project or what, but it caused me a ton of issues last year with parents complaining that they filled out the same form a dozen times and it didn't save before I figured out what was happening.

-For some reason, filter blocks often glitch, so you need to refresh or completely clear out your cache to make them work or to edit them. Happens pretty frequently on various devices

-There still isn't a good way to set up conditional formatting or dual account login for divorced families. This causes me more headaches than the other small inconveniences, as getting divorced parents on the same page with the same password and only one email to log in and complete forms or payments is the worst. I get a lot of backlash from it. Creating a secondary login for divorced families would be incredible, or at minimum, creating a way to trigger automated emails to send emails to two separate emails for some accounts while only the primary for others would be amazing. Review collected by and hosted on G2.com.

Regpack is very intuitive and easy to figure out. I especially utilize the forms, triggers, and tokens features. It has been very helpful in my new role while managing the application review process for our programs. Review collected by and hosted on G2.com.

There are occasionally glitches with the software. For example, sometimes when I change the status of a user, certain forms that have previously been added disappear. They are easy enough to add back, but I'm not sure why this happens. Review collected by and hosted on G2.com.

Adaptable to make a form in other languages than English. We chose Regpack because we can make our form in two languages.

Easy to build your own online form and filter for those who are not familiar with databases. Review collected by and hosted on G2.com.

I am using Regpack in a non-USA country. Due to many reasons, we do not accept credit cards when customers pay us. I wish Regpack can tailor some way to adapt to bank transfer payments.

For example, if we can import data into Regpack, it will facilitate our work not only for payment checking but in many other ways. Review collected by and hosted on G2.com.

The ease of creating a new program for the next years programs. The ability to customize forms and have secure log in portals for our customers and being able to manage everything within one system - payment, documents, billing, etc. Review collected by and hosted on G2.com.

Support is via email only and can take a while - if you need a response immediately, it will be a few hours at a minimum. They do get back to you and are helpful, it's just not a fast process. Review collected by and hosted on G2.com.

Any time I need help with something, they are able to provide an answer. When they don't have what I need, they hear me and have even added a capability that helped with what we needed. Review collected by and hosted on G2.com.

I think aesthetically they could make it a little easier for the user and the admin, it's not always easy to figure out without help. I also wish there was a way to enter information once and always have it on file for a family. Review collected by and hosted on G2.com.

RegPack makes payments and registrations much more seamless for our families. It's much easier to do payments over time compared to our previous platform. Running reports is also easier to do too. Review collected by and hosted on G2.com.

I wish that more super admin roles were included with the price instead of just one. At least 2 or 3 more should be included. I dislike that sending out communications isn't easy to figure out too. Review collected by and hosted on G2.com.

From a developer perspective, RegPack integrates very easily with existing platforms and is a fast way to bootstrap a registration and payments solution. A dashboard is a handy tool for keeping up with your real-time data. Review collected by and hosted on G2.com.

RegPack can be more expensive, but it offers many features to validate its price point. As a developer, I would have preferred to use an API, though I believe RegPack is either working on one or has recently released theirs. Review collected by and hosted on G2.com.

Regpack is a very robust system and would be great for one-time event/course registration. We set up a project to manage lunch orders for a craft fair event, and we are also working on a project for a sponsor dinner. These are 1-time events. I've worked closely with their help desk and have found them to be extremely helpful, patient, professional and detailed in their responses. When you send them an email with an issue, they usually get back to you within 24 hours, and often much quicker than that. The interface looks very pleasant on the front and back ends of the system. Most of our users like the front-end usability of Regpack, although some have experienced issues with their accounts and payments. On the surface it looks like an affordable plan, especially if you have one dedicated person whose job it is to manage everything or you have a lot of events/courses to manage where you can afford to have more than 1 administrator. Review collected by and hosted on G2.com.

I believe we may not have chosen the best platform for our needs. We are a high school band program and wanted to use Regpack to register our students/families. We needed the ability for families to register online and also a way that we could collect monthly payments automatically (Auto-billing). We initially set up the system/project for marching band registration and payment. There were several issues with user emails not being recognized when parents tried to log back in. Regpack's help desk was very responsive in providing solutions to these issues. We also ran into user payment issues where the user selected one type of payment plan, yet they were charged an incorrect amount. Those issues were also resolved as they came up.

We ran into problems when we got ready to set up registration for our winter programs. This is where it got complicated for us. We needed to add several winter programs, but we wanted to keep them under the same project (marching band). Instead of adding the winter programs to the marching band project, Regpack wanted us to copy the marching band project into a new project, call it Winter programs, then make the necessary edits for our winter products. The problem is that even though the user data (logins, passwords) would transfer over, the account balances would not. We allow our users to build up a credit balance in their account that can be used to pay for future products and registrations. It functions a lot like a bank account. During our sales call, we were led to believe this would not be an issue, which isn't true. If we had copied the marching band project into a new project for winter programs, we would have to manage the same users with potentially multiple balances across projects. That means if someone owed money or had a credit balance in marching band and owed money in winter programs, we would have to manage those as separate accounts, even though it's for the same person. We have almost 250 kids registered across all of our programs, many of them duplicates. From an accounting/financial standpoint, it's too difficult, and we risk making mistakes if we manage the same people across multiple projects. As mentioned earlier, we probably should have chosen a system designed specifically for performing arts and other similar programs rather than one to manage event registrations. The help desk did a fantastic job working with me on all the issues I encountered when adding our winter programs and new payment options to the current marching band project. I cannot say enough nice things about them!

Regpack would be a great platform if you are looking for a system to manage course or event registration where users create an account, pay for their product (course, event, merchandise), and that's it. From what I understand, you can't keep one user account and have it pull data from multiple projects, which is actually what we need.

I did not find the system very intuitive or easy to use. There are a lot of tutorials and help documents that can walk you through most of your issues, but trying to figure out how to search for your issue can be tricky, especially if you don't know what search terms to use. As a new user, trying to find answers to what seemed like simple questions was frustrating. In our sales call, we were led to believe you can set up a project in a matter of minutes, but that's not the case. It isn't easy, and we weren't trained on how to use the system. When we set up our marching band project, we sent all of our requirements and info to Regpack and someone set it up for us. We had to go back and forth until we hammered out everything so it would work correctly when we launched it, but I didn't learn how to create a project that way. We had a conference call with someone in the beginning for training purposes. I sent in a bunch of questions and a list of things we needed to know how to do. The person I talked to was thorough and did a great job, but we went through everything so quickly that I had difficulty taking notes. They did send an audio recording of the conversation, but it wasn't very helpful. When you're new at something, you don't know what you don't know until something doesn't work right. It would have been nice if we could have spent some time with a consultant working on the design together where the Regpack person could mirror my computer and walk me through how to set things up. Most people learn by doing. However, I will say our project was probably more complicated than Regpack normally deals with. You can use templates to set up a project, but you still have to know how to edit forms, etc., so it works the way you want. Even with the project templates, I did not find Regpack to be intuitive.

Another thing that really bothered me about Regpack is its customer service model. Don't confuse that with overall customer service, though. Their staff is wonderful and very helpful and patient! In their model, email is the primary way to communicate with their help desk. There is no help desk number to call if you have a question. You get 3 free "calls," which you have to schedule via their online calendar. If you need more than 3 calls, you have to pay extra for it. So instead of taking care of something quickly, you end up spending a lot of time trying to describe your issues in as much detail as possible in an email, then you have to wait for a response. Even though they respond quickly, it would be much easier to pick up the phone and talk to someone. Quicker for you and probably them too! Also, only the "super administrator" can communicate with the help desk. You can pay extra to have more than 1 super admin. You also have to pay extra if you want more than 1 person to have access to the financial info. Regpack isn't the only company that handles customer service this way. I believe a lot of service providers are going in this direction. It's another way to generate revenue. Review collected by and hosted on G2.com.

This program is very user-friendly and keeps me extremley organized! Review collected by and hosted on G2.com.

Nothing! It's great! I love using this program! Review collected by and hosted on G2.com.