# Reelo Reviews **Vendor:** Reelo **Category:** [Loyalty Management Software](https://www.g2.com/categories/loyalty-management) **Average Rating:** 4.1/5.0 **Total Reviews:** 14 ## About Reelo Reelo is a smart customer engagement and marketing platform for Restaurant and Retail businesses. It helps businesses to be in touch with their customer with Loyalty program, WhatsApp campaigns, referral program and much more. ## Reelo Pros & Cons **What users like:** - Users value the **ease of use** of Reelo, enhancing customer engagement and loyalty with its user-friendly interface. (7 reviews) - Users value the **automation** features of Reelo, simplifying customer engagement and loyalty program management effectively. (4 reviews) - Users appreciate the **user-friendly interface** of Reelo, which simplifies campaign management and enhances customer engagement. (4 reviews) - Users value Reelo's **automation features** for enhancing customer loyalty and streamlining marketing efforts efficiently. (3 reviews) - Users find Reelo's **easy-to-use interface** enhances their marketing strategies and simplifies customer engagement effectively. (3 reviews) - Engagement Increase (3 reviews) - Sales Growth (3 reviews) - Simplicity (3 reviews) - User-Friendly (3 reviews) - Customer Acquisition (2 reviews) **What users dislike:** - Users experience **various data management issues** including slow support and complicated import processes that hinder usability. (3 reviews) - Users often face **difficulties with integration** , which hampers usability and leads to frustration with the service. (3 reviews) - Users face significant **integration issues** with Reelo, affecting functionality and customer support responsiveness. (3 reviews) - Users often experience **poor customer support** , with slow ticket resolution and unresponsive service channels being significant issues. (3 reviews) - Users express frustration with **data accessibility** , noting complications in data import and a lack of focus on retail. (2 reviews) - Lack of Customization (2 reviews) - Users find Reelo's **limited customization** frustrating for creating tailored loyalty programs, impacting their overall experience. (2 reviews) - UX Improvement (2 reviews) - Buggy Features (1 reviews) - Bug Issues (1 reviews) ## Reelo Reviews ### 1. Powerful Retention with Room for Support Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Reelo?** I love how Reelo effectively solves our retention marketing challenges through the creation of loyalty programs and the automation of WhatsApp marketing messages, which have been instrumental in helping our restaurant business retain customers. I find the dashboard incredibly informative, as it provides various KPIs that allow us to better understand our customers and the effectiveness of our retention marketing strategies. Reelo's ability to segment the customer base is a standout feature, enabling us to send targeted WhatsApp campaigns to each segment, which enhances our marketing efforts. The feature that facilitates the collection of customer feedback and directs them to our Google page is invaluable for gathering public reviews. I also appreciate the data collection feature on how customers discover our business, as this information is crucial for understanding and enhancing our brand's visibility. Furthermore, the easy-to-use interface and integration with billing software, specifically Petpooja, make daily operations smoother. The initial setup was straightforward, and although WhatsApp number integration took some time, the guidance provided was helpful. **What do you dislike about Reelo?** Their service can be improved as they take time to resolve tickets, and there is no clear timeline for resolution. In addition, their customer support number often doesn’t work, or nobody responds, which is frustrating. Although my account manager responds immediately in such situations, the regular customer service is lacking. The WhatsApp number integration takes time, and I faced difficulty in integrating SMS through our header, which Reelo was unable to accomplish. **What problems is Reelo solving and how is that benefiting you?** I find Reelo enhances customer retention with loyalty programs and automated WhatsApp messages. Its dashboard provides key customer insights, helping segment audiences effectively, and facilitates feedback collection. Integration with billing software is seamless, although customer service response time can be improved. ### 2. Effortless Customer Loyalty and Engagement with Reelo **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2025 **What do you like best about Reelo?** Reelo is very useful for building customer loyalty and engaging repeat guests. It makes capturing customer data easy, helps run structured campaigns, and improves communication with regular customers. Overall, it supports better retention and guest relationship management in a simple and practical way. **What do you dislike about Reelo?** Reports can be more detailed and insightful. There is also scope for better technical and operational support, along with more proactive ideas and suggestions from the team to help maximise the platform’s potential. **What problems is Reelo solving and how is that benefiting you?** Reelo solves the problem of unstructured customer data and low repeat engagement. It helps centralise guest information, track repeat visits, and run targeted loyalty campaigns instead of relying on manual follow-ups or generic offers. For us, this has resulted in better customer retention, improved communication with regular guests, and a clearer understanding of customer behaviour. Overall, Reelo helps streamline loyalty efforts and supports more consistent, data-driven engagement with customers. ### 3. Simple, Easy-to-Use Interface with Good Performance and Support **Rating:** 4.0/5.0 stars **Reviewed by:** Quality Q Shop G. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Reelo?** simple interface easy to use perfomace is good to pricing can be better support team good too **What do you dislike about Reelo?** direct integration issue they only provide limited software to directly integrate **What problems is Reelo solving and how is that benefiting you?** loyality program handling ### 4. Insightful Data Segmentation with Smart Bucketed Insights **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2026 **What do you like best about Reelo?** Data which it provides me. Love the way it segregates into buckets **What do you dislike about Reelo?** I wish it could provide more flexibility to add conditions to the data to send campaigns. For ex. Users whose birthday is coming up and they might have ordered alcohol at the restaurant before. **What problems is Reelo solving and how is that benefiting you?** Targeting users. It hasn’t worked for me yet. Waiting for my customers to adapt ### 5. Effortless Loyalty Management with User-Friendly Interface **Rating:** 4.5/5.0 stars **Reviewed by:** Pratik K. | Executive - Cargo Operations , Airlines/Aviation, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Reelo?** When it comes about loyalty and CRM, Reelo seems one of them. Business always needs campaigning and marketing and at the same time Reelo makes the job easy through automated loyalty. It drives customers through rewards and cost reduction. One of its key strength lies in cost reduction by turning customers to promoters, moving ahead Reelo catches attention by its user friendly and simple interface. **What do you dislike about Reelo?** In the initial phase app needs enhanced interface and customization which disappoints user. **What problems is Reelo solving and how is that benefiting you?** Reelo is directly removing reliability on third party allowing small restaurant setups to builds it's loyal customers. It's beneficial as Reelo allows building customer relationship which frankly impacts business. ### 6. Never Use Reelo, Never **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2026 **What do you like best about Reelo?** loyalty program only, nothing else is working smoothly; there are so many bugs. **What do you dislike about Reelo?** The auto campaign doesn't work properly; my restaurant name in the message automatically gets changed to some other restaurant, and customers start getting messages with the wrong restaurant name. The tech team is not doing anything. **What problems is Reelo solving and how is that benefiting you?** Customers get loyalty cashback, which works fine. However, this work with other platforms, with 40% of the fees I paid to Reelo ### 7. Review for Reelo **Rating:** 3.5/5.0 stars **Reviewed by:** Divyang O. | optical Retail chain, Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Reelo?** I like Reelo best for its Marketing features, Loyalty Program, and easy-to-follow Tutorials that help in engaging customers and improving business growth. **What do you dislike about Reelo?** I dislike that customer support is slow, data import is complicated, and Reelo seems to focus more on the restaurant industry rather than other retail businesses. **What problems is Reelo solving and how is that benefiting you?** Reelo CRM is highly beneficial for customer engagement, reminders, offers, and value-based targeted customer marketing. It helps businesses stay connected with their customers and improve retention effectively. ### 8. Effortless Customer Loyalty and Engagement for Retail Stores **Rating:** 5.0/5.0 stars **Reviewed by:** Muthukumar M. | Proprietor, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Reelo?** Reelo makes customer loyalty easy and effective. The reward points system encourages repeat customers, and the automated messages help us stay connected with shoppers at the right time. Very simple to use and perfect for retail stores. **What do you dislike about Reelo?** Support for Tamil language in automated messages would be a great addition. **What problems is Reelo solving and how is that benefiting you?** Reelo automates loyalty points and customer messages, saving time and increasing repeat customers. It keeps our customers engaged and encourages them to shop again. ### 9. Good user interface, But Needs Smoother Integration and Stability **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Reelo?** Customer insights, user interface for sending WhatsApp campaigns and tracking redemption **What do you dislike about Reelo?** Software is glitchy, server downtime impacted accurate data reporting, integration with our POS (LUCID) is not good. **What problems is Reelo solving and how is that benefiting you?** It allows us to easily create and track WhatsApp campaigns. I can easily view any customers history, activity etc. Loyalty management is very good. The user interface is very simple and convenient. ### 10. Excellent Experience, Highly Recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Piyush J. | Hr, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2025 **What do you like best about Reelo?** Friendly software easy to understand. Friendly **What do you dislike about Reelo?** There are several issues I've encountered, including problems with integration, as well as difficulties with entering date and birth time information. Additionally, I am unable to add a Google link, and there is a persistent problem with the header. **What problems is Reelo solving and how is that benefiting you?** Marketing and campaign ### 11. Reelo The Best **Rating:** 5.0/5.0 stars **Reviewed by:** Kenneth J. | Brand Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Reelo?** What I like most about Reelo is how it makes rewarding customers simple and effective, helping me keep customers coming back and boosting sales by tracking their activity easily. **What do you dislike about Reelo?** Sometimes, Reelo’s features can feel a bit limited if you want highly customized loyalty programs, and occasionally the setup process takes longer than expected. **What problems is Reelo solving and how is that benefiting you?** Reelo helps me keep my customers coming back by making it simple to run loyalty programs. This boosts my sales, builds stronger connections with customers, and gives me useful information to improve how I market to them. ### 12. Outstanding Customer Support Makes All the Difference **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food Production | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2025 **What do you like best about Reelo?** The best part is their customer support system. They are very supportive. **What do you dislike about Reelo?** Some issues related to data management was observed (though it was promptly corrected with customer care support). **What problems is Reelo solving and how is that benefiting you?** We have just started using reelo since last 5 months and have observed some discrepancies in data which was promptly solved by their customer support. ### 13. Intuitive UI and easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2025 **What do you like best about Reelo?** The best part is dashboard. It gives you all the necessary data required **What do you dislike about Reelo?** Reports are great but can be improved on the system **What problems is Reelo solving and how is that benefiting you?** Handling loyalty and give chance to more repeating customer ### 14. One of the best customer loyalty software **Rating:** 5.0/5.0 stars **Reviewed by:** Arnab D. | Founder Campaign Candy, Small-Business (50 or fewer emp.) **Reviewed Date:** July 04, 2024 **What do you like best about Reelo?** Reelo is one of the best best customer loyalty software which can ease the building of a loyalty program. **What do you dislike about Reelo?** There is nothing as such to dislike about reelo. **What problems is Reelo solving and how is that benefiting you?** Reelo is helping me manage and automate my Loyalty program by automating personalised offers and make a good referal program. - [View Reelo pricing details and edition comparison](https://www.g2.com/products/reelo/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-19+13%3A34%3A48+-0500&secure%5Bsession_id%5D=ed0d7387-fee2-4aab-bf38-61281b8f255b&secure%5Btoken%5D=38668a0585b72857c920e002887938c2975019813092100379f79d2fed2fa08f&format=llm_user) ## Reelo Integrations - [Lucid POS](https://www.g2.com/products/lucid-pos/reviews) - [Petpooja POSS](https://www.g2.com/products/petpooja-poss/reviews) ## Reelo Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Loyalty Experience** - Loyalty Engine - Rewards - Membership - Personalization - Gamification - Loyalty Cards **WhatsApp Messaging - WhatsApp Marketing** - Transactional Messages - Bulk WhatsApp Messaging - Conversational Messaging - Personalization - Promotional Messages - Automated Replies **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Loyalty Platform** - Communication Tools - Customer Relationship Management (CRM) - Loyalty Analytics - Localization - Integrations **WhatsApp Business Platform - WhatsApp Marketing** - Segmentation - API Integration - WhatsApp Commerce - Analytics **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Agentic AI - Loyalty Management** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Generative AI** - AI Text Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Reelo Alternatives - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - 4.4/5.0 (14,137 reviews) - [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) - 4.5/5.0 (2,432 reviews) - [LocaliQ](https://www.g2.com/products/localiq/reviews) - 4.5/5.0 (1,034 reviews)