Red Canary is quick and effective at detecting genuine threats and executing your automations to contain the threat.
We have been using Red Canary for a few years and have found comfort in their reliable and timely 24x7 detections. They often publish intelligence reports that helps reassure us they're on top of threat actors and attack trends.
When we ask about detection coverage for a current or emerging threat actor and their TTPs, they're already on top of it.
We've swapped EDR tools and with the Red Canary team's help, it was a seamless transition with no downtime or lapse in detection coverage.
Their threat hunting and engineering team is readily accessible and our account manager Matt Tauaese has been very proactive and engaged in helping make sure we get the most out of our service. Review collected by and hosted on G2.com.
Their services are gradually becoming more expensive and its harder toignore their competition which are providing a full service offering a fully managed SOC offering at lower costs. Red Canary remains a top pick for MDR, but as organisations find the need to consolidate tools and optimise processes, their narrow offering may be a disadvantage in future. Review collected by and hosted on G2.com.
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97 out of 98 Total Reviews for Red Canary
Overall Review Sentiment for Red Canary
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Red Canary allows our team to have 24/7 monitoring of alerts and threats without having to staff our team for after hours monitoring. We have playbooks configured to take actions for after hours alerts/threats to automated the handling of incidents. Review collected by and hosted on G2.com.
The one improvement I would like to see from Red Canary is the ability to trigger playbooks manually if needed while reviewing an incident. There are few use cases where this is necessary, but would be a huge benefit in when the scenario comes up. Review collected by and hosted on G2.com.
Almost no false positives, the fact that you have expects making new analytics to detect malicious activity and quickly adding those detections into our consoles. However, our support team is amazing. I love Steve McReynolds and Susannah Howard-Spink has been really awesome too! They have made the user experience enjoyable and integrations/updates to our instance seamless. Thank you!! Review collected by and hosted on G2.com.
I wish I actually had something constructive to add here, y'all just rock it so hard... i guess don't lose sight of your original mission as the business grows, keeping the same amount of investments that are made today in your support teams, your intel teams, and even the team that does all the external facing blogs (which I love to read). I know the bottom line and showing year over year profits are what is necessary from a business perspective, but I guess I hope that the spirit of Red Canary doesn't die with that growth. Review collected by and hosted on G2.com.
Red Canary's playbooks automate immediate actions to protect us. I appreciate the timely alerts, Red Canary always sends us alert before any other monitoring system we employ. The knowledge of the analysts is impeccable and unmatched in the field. Understanding, investigating and teaching our on-prem team is so valuable and has saved us several times and allowed us to shutdown attacks as they begin to happen. Awesome team and reporting systems! Review collected by and hosted on G2.com.
Nothing I can think of. SOmetimes responding to threats has required that we ask questions and learn more about what is proposed and the affects of approving or denying actions./ Review collected by and hosted on G2.com.
I have not had an issue that the team couldn't help me complete with the most friendly and engaging attitude. The GUI in intuitive and simple. Implementation was a breeze with their team and I couldn't have asked for a better process. I am in this system daily checking news and gaining oversight into my proccesses. The intergrations have been simple and straight forward. The connections to Azure, O365 and the identity have given me a real peice of mind and the ability to finally get some sleep at night. Review collected by and hosted on G2.com.
I can't think of a single negative thing to say about RC. Review collected by and hosted on G2.com.
I love that it provides actionable alerts and intelligence. The account team is very good and super helpful with any questions we have with the Red Canary tool or our EDR tool. They sometimes provide better support for our EDR tool then our EDR vendor. There are very few false positives so when we see a High severity alert we can be sure it is something we need to take action on right away. Review collected by and hosted on G2.com.
They are MDR and not an MSS which is not a bad thing but it would be good for them to have those types of services. Review collected by and hosted on G2.com.
Red Canary is great it allows you to setup playbooks for difference scenarios and determine what actions will be taken. I cant speak about the setup process as I inherited the system a year after it was put in. The quaterly catch up calls are helpful to review whats going on in the environemnt. Software is relativley easy to use and manage. If you run into problems you just reach out to support and its usually pretty quickly resolved.
Support is spot on when dealing with a situation. Setting computers to have no access is also super helpful for when a user does something like clicking on random emails that turn out to be harmful. Review collected by and hosted on G2.com.
We have had 4-5 different account reps in 3 years. Some have been fantastic and some well less than subpar. Review collected by and hosted on G2.com.
Red Canary provides a robust expertise to help monitor and protect your organization from cyber threats. They are very personable and quick to help act as part of your team rather than a separate entity. Review collected by and hosted on G2.com.
The only downside about Red Canary, is they are a separate organization and sometimes don't have all of the tribal or internal knowledge of your organization that can be helpful with context during incident investigations. Review collected by and hosted on G2.com.
Working with Red Canary as your partner will greatly enhance your response and detection capabilities across your enterprise. The response time and automation is hands down the best that I have seen at any vendor. Teams are very engaging and have rescued our internal teams from banning legitimate process which would have crippled our environment. Their service pays for itself every single year and then some! Review collected by and hosted on G2.com.
They don't do my laundry. I can't honestly provide much critical feedback on dislikes. They are not perfect, but they are transparent and knowledgeable in their field. Their organization faces the same challenges that you see everywhere. Account reps will be shuffled or will move on to other opportunities. It’s not as frequent but it does happen. Review collected by and hosted on G2.com.
The ease of mind I get from knowing an expert will be available 24/7 to respond to critical alerts. Review collected by and hosted on G2.com.
Unable to fully integrate with our suite of tools in CrowdStrike. Review collected by and hosted on G2.com.
Red Canary is very focused on writing detections and applying them to the telemetry from your environment. They are less concerned about alerts that pop-up from the rest of your detection stack. The other alerts are in the RC portal for context and can be acted upon, mostly by the customer.
For EDR the integration is pretty straightforward through API.
Their customer support is pretty good and personal. Review collected by and hosted on G2.com.
Red Canary seems very focused on cybercrime and commodity threats, perhaps a bit less on the APT and state-sponsored attackers. This may or may not fit your organization's risk profile.
We have also had issues with roadmap promises and new integrations, where time estimates seems to have been overly optimistic in the beginning. Review collected by and hosted on G2.com.
