Recurly Reviews & Product Details

Recurly is a relatively stable platform and as a billing management tool that’s crucial. It rarely experiences major issues or complete breakdowns, which gives us confidence that our subscription billing will run smoothly without unexpected disruptions. Review collected by and hosted on G2.com.

Recurly's support team is responsive, which is great. However, the consistency in their answers can be hit-or-miss. You could be ssking the same question to different reps and get completely different responses. Review collected by and hosted on G2.com.

- The systems sends reminders to the customers (2-3 weeks in advance) who are on Annual or Monthly Subscription for renewals.

- There are multiple payment gateways that can be integrated for global clients

- Support team quicky reponds to the queries if we face any problem Review collected by and hosted on G2.com.

- Customers sometime complain that they have limited visibility, which can be improved

- To operate it, one requires a bit of technical knowledge. This leads to dependency on technical person Review collected by and hosted on G2.com.

Customer and billing information is easy to search through and locate. The steps to process refunds or provide invoices to customers are available in only a couple clicks. Allows us to support our customers quickly and efficiently! Review collected by and hosted on G2.com.

Has trouble integrating with our CMS at times. We have to work them like they are 2 different systems. Review collected by and hosted on G2.com.

Powtoon has experienced significant growth with Recurly for over 10 years, and I have witnessed the remarkable development of their product. I appreciate their Support and Success team; they are among the best Customer Success Managers (CSMs) I've had the pleasure to work with. The customer success representatives consistently deliver outstanding service, and the continuous innovation and improvement of their tools have been impressive over the years. Review collected by and hosted on G2.com.

I'd wish they had a cancalation flow whouch would make the platform complete. Review collected by and hosted on G2.com.

There is a number of things why I would recommend them:

- Great API

- Amazing people who help with all the aspects from impm, implementation to support

- New and important feature Review collected by and hosted on G2.com.

Nothing comes to mind since they been a very reliable partner since day one Review collected by and hosted on G2.com.

Recur provides a suite of services that are relevant and helpful to many businesses. This is great for large corporations that have marketing and sales departments. All from email marketing automation to structure customer surveys are easily accessible thus creating an integrated customer journey. Review collected by and hosted on G2.com.

The problem with so many features is that working with them can be confusing for a small team like mine. Even mastering how to use and apply each tool may take time which to our dismay we can never afford. Review collected by and hosted on G2.com.

Recurly is not afraid to think outside the box or innovate to deliver something new. They're experts in their field and address questions or road blocks with high urgency and ownership. Review collected by and hosted on G2.com.

Some pieces of the base platform are rigid / non customizable which requires solution engibeering to overcome. Review collected by and hosted on G2.com.

It is very easy to navigate! It allows me to track and see all of our customers' transactions quickly and easily! I always open this tool whenever I need to search for the customer's unexplained charges to their accounts since I can truly depend on it. Review collected by and hosted on G2.com.

It keeps logging me out after a few minutes from leaving it, but other than that, there's nothing I can think of as everything is OK as is. Review collected by and hosted on G2.com.

Well documented api and Salesforce integration. Review collected by and hosted on G2.com.

Inability to invoice customers prior to subscription starting. Inability to remove prorations of fixed amount subscripitons. Review collected by and hosted on G2.com.

Easy to use, organized, intuitive and up to date Review collected by and hosted on G2.com.

I like how they organize invoices, subscriptions, accounts Review collected by and hosted on G2.com.