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Recapped.io Reviews & Product Details - Page 7

Recapped.io Overview

What is Recapped.io?

Recapped enables teams to collaborate directly with their clients through the last mile of sales, including pilot management and onboarding. Upload relevant content for clients to engage, assign next steps for clients with due dates (and automatic reminders), and ensure everyone finally stays on the same page.

Recapped.io Details
Languages Supported
English
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Product Description

Recapped enables sales professionals to easily create professional deal pages that impress buyers, guide them through the sales cycle, and track their engagement. Increase customer engagement with your sales content and collaborate effectively with key stakeholders. Replace countless email threads with beautiful centralized hub that recap your entire conversation, set clear next steps, and loop in every decision maker.


Seller Details
Year Founded
2018
HQ Location
New York
Twitter
@GetRecapped
178 Twitter followers
LinkedIn® Page
www.linkedin.com
24 employees on LinkedIn®
Description

Whether you're trying to close a complex deal or onboard a new customer, there's a lot of moving parts and stakeholders involved. This means hours spent juggling between spreadsheets, email threads, and different platforms. Recapped consolidates the entire buyer journey into a single collaborative platform you, your team, and the buying team. Create a checklist of next steps for clients and team members to complete, automate admin work with templates, and ensure mutual success.


Mark F.
MF
Overview Provided by:
CEO @ Recapped.io 🤝 Collaborate with buyers through Mutual Action Plans to accelerate revenue, create repeatable playbooks, and ensure seamless handoffs

Recent Recapped.io Reviews

SF
Stephen F.Mid-Market (51-1000 emp.)
5.0 out of 5
"New user to Recapped.io"
Streamlined workspace and very easy to use, user friendly UX. Great customer support. Mark jumped on call during my onboarding with a new tech firm...
Thomas C.
TC
Thomas C.Mid-Market (51-1000 emp.)
5.0 out of 5
"Recapped is the ultimate tool for AEs or salespeople who are driving deals all the way to signature!"
Super easy to navigate and customize the platform to your liking.
Cedric A. B.
CB
Cedric A. B.Mid-Market (51-1000 emp.)
5.0 out of 5
"Strategic Account Executive"
Simplicity and ease of use for both internal and customers. Receive a ton of engagement through PoC and sales engagements, much more than any other...
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Recapped.io Media

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Video Reviews

178 Recapped.io Reviews

4.6 out of 5
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178 Recapped.io Reviews
4.6 out of 5
178 Recapped.io Reviews
4.6 out of 5

Recapped.io Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Recapped.ioQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Nicholas Y.
NY
account executive
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Recapped.io?

Recapped allows me, my team, and my clients to view what we are working on. I can also see who views the shared workspace and how the client has interacted with my information. Review collected by and hosted on G2.com.

What do you dislike about Recapped.io?

I am still a novice, but I'd like a better salesforce connection and the ability to customize the look of the shared workspace. Right now the layout is very basic and would be livened up with some color or the ability to add a background. Review collected by and hosted on G2.com.

What problems is Recapped.io solving and how is that benefiting you?

Communication! I am able to attach documents, videos, and photos to my shared workspace so the client doesn't need to reach out to me and my support team. It's amazing. Review collected by and hosted on G2.com.

Harris K.
HK
Founder
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Recapped.io?

Recaped gives us a great way to organize the sales process. We're 2/2 on deals, winning both since we started using it. Review collected by and hosted on G2.com.

What do you dislike about Recapped.io?

The interface is relatively simple but that's also what I love about it. Other tools were overbuilt. Recapped is focused. Review collected by and hosted on G2.com.

What problems is Recapped.io solving and how is that benefiting you?

Deals were difficult to manage across emails, texts, Slack messages, etc. And syncing data to HubSpot was manual. Review collected by and hosted on G2.com.

Alyssa P.
AP
Account Manager
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Recapped.io?

All of the different elements you can pull into the templates like videos, action items, summaries, etc. really help us to communicate everything we need to with our clients. We have a set process in place that can be hard to wrap your head around at first. This tool helps us break every step down and add in additional content to help educate our clients. The other great thing is the assigning tool with reminders. That will help us keep our clients on track vs having to do all the reminders manually which always takes up more time in the day than it should and this tool frees up so much time for my colleagues and I. I Review collected by and hosted on G2.com.

What do you dislike about Recapped.io?

I wish the plan allowed for more licenses, we have a lot of internal folks that touch one account. It would be nice to have them be able to edit pieces vs going through one person that has full access. Also, when those people with access are out of the office, it can slow down any changes or updates needed. Review collected by and hosted on G2.com.

Recommendations to others considering Recapped.io:

Take the time to set up properly, explore all the functionality and tools. There are more than you think! Review collected by and hosted on G2.com.

What problems is Recapped.io solving and how is that benefiting you?

We do not have to chase clients/remind them of things so much. Really helps cut back admin time for employees to focus time on other tasks that also need addressing. This will also help our clients see the things that are upcoming, so we can stay on task/on time as we progress projects forward. It also cuts out a lot of client questions and emails, a lot of questions are now templated answers for our company within this platform. Internally, it makes all pieces of the business feel heard and taken care of with clients. It is important for each part of the business to be highlighted and explained properly to clients, so they know what to expect. Review collected by and hosted on G2.com.

Jordan H.
JH
Co-Founder
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Recapped.io?

We use Recapped not for the typical use case...we actually use it to collaborate with clients on extended projects and as an internal dynamic to do list. It helps us quickly see everything that needs to be done right now and keep things on track with notifications, etc. Review collected by and hosted on G2.com.

What do you dislike about Recapped.io?

The main drawback is around the fact that the to do lists aren't robust enough yet. Hopefully this is coming soon but there are no threads or timestamps on tasks in a checklist meaning we have to go into other tools like Coda or Slack to do the actual collaboration. My advice to the team - add threads with time stamps with comments that can be subassigned to different team members Review collected by and hosted on G2.com.

What problems is Recapped.io solving and how is that benefiting you?

Collaboration and onboarding with clients can be a pain with email threads and missed messages - this keeps everyone internally and externally aligned Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Recapped.io?

The interface is very intuitive. It organizes notes and win plans in a way that is more clean and logical then other tools. Review collected by and hosted on G2.com.

What do you dislike about Recapped.io?

A big value - having a tool to collaborate with prospective customers on - is dependent on their organization's ability to use new third party tools that may not be approved. Review collected by and hosted on G2.com.

What problems is Recapped.io solving and how is that benefiting you?

Better organizing notes and next steps on opportunities. It is helping us close more deals and be more productive . Review collected by and hosted on G2.com.

Verified User in Computer & Network Security
IC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Recapped.io?

Recapped is awesome! It's easy for customers to view documents, edit goals, and get approval. This is a process I did in excel/word in the past but the UI and simplicity is really easy to use. Review collected by and hosted on G2.com.

What do you dislike about Recapped.io?

I think some parts are not intuitive to add. It would be a really helpful product add to be able to tag people in comments and such too. Lastly, maybe having updates on the first page of things falling behind could improve efficiency since the email notifications can get busy. Review collected by and hosted on G2.com.

What problems is Recapped.io solving and how is that benefiting you?

Helping communicate with customers and being on the same page of a program evaluation. Also consolidating documents in one place to remove multiple emails. It's a lot more organized for me personally than planning in the Hubspot CRM which I did before Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Recapped.io?

I love that recapped.io gives me a simple way to share resources with my customers while giving them ownership and input into our mutual plan. It's a big improvement over using something like Google sheets. Review collected by and hosted on G2.com.

What do you dislike about Recapped.io?

The only part of the platform I think could use work is the ability to edit fonts. I spend time exporting and reimporting text blocks to edit text types, and I would prefer not to have to do that. Review collected by and hosted on G2.com.

What problems is Recapped.io solving and how is that benefiting you?

The biggest problem for me with a traditional mutual plan is that the customer doesn't feel they have ownership of it. Recapped solves that for me and also has the added benefit of becoming a central repository for RFP documents. Review collected by and hosted on G2.com.

Kevin B.
KB
Head of Sales
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Recapped.io?

Recapped has been great in implementation by providing a roadmap of everything they need to do. It is a clear concise way to make sure everything is completed in a timely manner. Review collected by and hosted on G2.com.

What do you dislike about Recapped.io?

The overview view could look a little more modern. The UI is okay, but could look a lot smoother and up to date. Sometimes you have to scroll down pretty far, could have an index or shorter. Review collected by and hosted on G2.com.

Recommendations to others considering Recapped.io:

Think outside of the box on how to use it. We also use for employee onboarding which is great. Review collected by and hosted on G2.com.

What problems is Recapped.io solving and how is that benefiting you?

We use it for onboarding and implementation. It has helped us solve the onboarding timeline ramp by showing them exactly what they need to accomplish. It has decreased that time drastically. Review collected by and hosted on G2.com.

Verified User in Computer Software
EC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Recapped.io?

Having a single space to consolidate information and educate multiple prospect stakeholders consistently. Review collected by and hosted on G2.com.

What do you dislike about Recapped.io?

The overall design leaves a bit to be desired versus competitive offerings. Additionally, there are some limitations on types of uploadable content and formatting. Review collected by and hosted on G2.com.

What problems is Recapped.io solving and how is that benefiting you?

Helping us educate multiple stakeholders in our sales process with consistent information. Review collected by and hosted on G2.com.

Verified User in Consumer Services
UC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Recapped.io?

Ease of use. Makes it incredibly easy to follow the sales methodologies we use and helped me with my AE's actually following the framework. My clients love it! Review collected by and hosted on G2.com.

What do you dislike about Recapped.io?

No complaints, it's a solid tool! Was hesitant how my buyers would adopt this tool during the sale process but they love being involved in the process! Review collected by and hosted on G2.com.

What problems is Recapped.io solving and how is that benefiting you?

Helps me better keep my deals on track, not having to live out of sales force and having everything on one platform which has helped me close more deals faster. Review collected by and hosted on G2.com.