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Raygun Reviews & Product Details - Page 2

Raygun Overview

What is Raygun?

Get instant visibility into the health of your software to proactively identify and resolve issues before they impact your customers. Raygun's suite of digital experience monitoring tools surfaces actionable, customer-centric insights across your entire tech stack. Monitor and improve software quality and performance to deliver fast, error-free experiences that delight your customers and grow your business. Raygun's products cover three main areas, all fully integrated with each other to unlock deeply powerful insights, unlike anything your team has experienced before. Crash Reporting - Fix bugs with greater speed and accuracy. Go straight to the root cause of crashes and errors with granular diagnostics right down to the line of code. Replicate and resolve issues faster, improve reliability, and free up time for more meaningful work. Real User Monitoring - Deliver flawless software experiences. Understand your customer's digital experience with real-user insights you can trust across every user, session, and device. Monitor error and performance trends in real-time and proactively address business-critical issues before they impact your customers — and your revenue. APM - Out of this world application performance monitoring. Get unrivaled visibility into server-side performance. Uncover detailed, code-level insights into server-side performance with a comprehensive session trace breakdown that tells you exactly how your code executed, down to the millisecond. Raygun is the fastest way to improve your customers' digital experience. Try it for free today!

Raygun Details
Discussions
Raygun Community
Languages Supported
English
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Product Description

Raygun keeps a watchful eye on your web and mobile applications and tells you when problems arise. Add Raygun to your code in minutes for Bug Tracking and you’ll be able to detect every error in your software, the second they happen.

How do you position yourself against your competitors?

Raygun provides error and crash reporting for ALL major programming languages and platforms, meaning you get first class support for your entire development stack. Our support offers friendly and timely help directly with the developer team. Raygun also allows UNLIMITED team members on your account, no limits. Raygun is the errror, crash and bug tracking tool of choice for large organizations and enterprises.


Seller Details
Seller
Raygun
Year Founded
2007
HQ Location
Wellington, New Zealand
Twitter
@raygunio
2,898 Twitter followers
LinkedIn® Page
www.linkedin.com
28 employees on LinkedIn®
Description

Raygun keeps a watchful eye on your web and mobile applications and tells you when problems arise. Add Raygun to your code in minutes for Bug Tracking and you’ll be able to detect every error in your software, the second they happen.


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Recent Raygun Reviews

Ujjwal P.
UP
Ujjwal P.Enterprise (> 1000 emp.)
4.5 out of 5
"" it's functionality keeps me top of the error logs""
Overall it helped me to find errors by tracking and debugging with multiple monitoring systems. For better healthy outcomes it is very helpful to g...
Duong  C.
DC
Duong C.Small-Business (50 or fewer emp.)
5.0 out of 5
"More than fitteen years of programming"
View detailed error information and good UI
SK
Stelios K.Mid-Market (51-1000 emp.)
5.0 out of 5
"Raygun"
What I love most about Raygun is its ability to provide real-time alerts and notifications, so I can stay on top of any issues that may arise and a...
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Raygun Media

Raygun Demo - Automatic Links Between Your Source Code and Performance Metrics
Dramatically boost team efficiency when diagnosing problems discovered in production. Deep dive into the root cause behind poor user experiences and enjoy automatic links back to source, creating an unbeatable issue resolution workflow. Raygun APM fits right in with the tools your team already us...
Raygun Demo - APM Traces & Server Side Timings
Actionable insights and workflows, not just charts. Curate your own list of issues ranked by priority, alongside detailed diagnostics that let you find the root-cause of performance issues faster than ever before.
Raygun Demo - Detailed Crash Reports & Diagnostics
Raygun makes issue detection and resolution 1,000x faster than traditional debugging methods when using incomplete information and logs.
Raygun Demo - Compare Performance With Real User Monitoring
Easily identify and drill down into any application performance issue, including the exact line of code, function, database, or API call that is causing the problem. Easily include APM in your team's day to day workflow and combine server-side timings with errors, crashes, and front end performan...
Raygun Demo - Automatic Issue Detection
Stop wasting time having to search for the answers to your biggest application performance problems. Raygun APM intelligently identifies the highest priority things you can do to improve your end user’s experience and automatically creates the issues for you. Prioritize, assign, discuss, and solv...
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122 Raygun Reviews

4.3 out of 5
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122 Raygun Reviews
4.3 out of 5
122 Raygun Reviews
4.3 out of 5

Raygun Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for RaygunQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Rebecca H.
RH
Software Engineer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Raygun?

The .NET integration is great. This tool helps us track, find and repair bugs quickly and easily. Review collected by and hosted on G2.com.

What do you dislike about Raygun?

Sometimes the grouping is off - we get errors reported on one URL that are occurring in a different place but tripping a similar exception. Review collected by and hosted on G2.com.

What problems is Raygun solving and how is that benefiting you?

We just changed our whole stack from ASP .NET to .NET6 and raygun has been incredibly helpful in helping us track the new bugs introduced by the framework change. Turns out, .NET6 is so much faster, we have a whole new set of errors to find and fix. Review collected by and hosted on G2.com.

Ruairi T.
RT
Head Of Design & User Experience
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Raygun?

Immediate notification and visibility for all users of exceptions found by raygun, visibility as an MS teams alert Review collected by and hosted on G2.com.

What do you dislike about Raygun?

Not to many downsides to be honest, we get a few flags during synthetics but we have upskilled enough as to know when genuine alerts are raised Review collected by and hosted on G2.com.

What problems is Raygun solving and how is that benefiting you?

Unknown issues in our api services that are immediatly brought to our attention for the dev team to work on. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Raygun?

My favorite piece of raygun is being able to search for errors across our different applications by a specific user's criteria. Sometimes I don't know why something is going wrong but I can pinpoint who was behind it, and Raygun fills in the gaps. Review collected by and hosted on G2.com.

What do you dislike about Raygun?

Sometimes the message is more clear than the exception, so it might be nice to be able to view both from the main grid instead of having to click in for more details. Review collected by and hosted on G2.com.

What problems is Raygun solving and how is that benefiting you?

I'm constantly handling support for all types of errors, the known and the unknown kind, so Raygun allows me to instantly hone in on what's happening so that we can solve the issue or send it up the ladder with enough evidence to prove the issue is happening. Review collected by and hosted on G2.com.

TG
Software developer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Raygun?

I have fairly simple needs but getting a fullstack trace for winforms makes life super easy. Review collected by and hosted on G2.com.

What do you dislike about Raygun?

I would like slightly more control over how excessive error throttling works. I love that it stops logging to avoid high bills but i'd like to set that threshold Review collected by and hosted on G2.com.

What problems is Raygun solving and how is that benefiting you?

Testing new software during development RayGun is a lifesaver at catching unexpected errors. In the real world, getting detailed info on unhandled errors often means i have fixed a problem before the client even knew there was an issue. Review collected by and hosted on G2.com.

Verified User in Oil & Energy
UO
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Raygun?

The only thing I use it for at Bionic is checking errors for services when I am testing tickets and investigating incidents. I can then report these to the developers. It is really useful for this. Review collected by and hosted on G2.com.

What do you dislike about Raygun?

I can't really think of anything. I am probably not using all its capabilities so don't know if it has limitations in other area's. I know that we are moving away from the use of this tool and using NewRelic for our alerting and monitoring but not sure what the reasons were behind this decision. Review collected by and hosted on G2.com.

What problems is Raygun solving and how is that benefiting you?

As stated earlier it is useful when testing changes to services and there is a failure. I can often find the error in Raygun and provide this to the developers. Review collected by and hosted on G2.com.

SM
Business Analyst
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Raygun?

New error alerts are great and it means you don't get spammed by multiple occurances of the same error.

We have remote non technical users and this tool allows us to quickly narrow down the problems that they report. Review collected by and hosted on G2.com.

What do you dislike about Raygun?

We have not really found a downside yet. Review collected by and hosted on G2.com.

What problems is Raygun solving and how is that benefiting you?

Finding silent errors, great tools to see where our code is not working. A great support tool to see what is effecting our users as we can search by user. Review collected by and hosted on G2.com.

AT
Development Team Lead
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Raygun?

The ability to match errors in the crash reporter with users and create issues directly from those. Helpful for devs and support alike. Review collected by and hosted on G2.com.

What do you dislike about Raygun?

The APM agent doesn't work well with our code stack so we had to disable it - not getting value for money. The filter system is also a bit janky. Review collected by and hosted on G2.com.

What problems is Raygun solving and how is that benefiting you?

Quicker liason between customer support and devs who would resolve those issues.

Also allows for a certain level of monitoring which we can report on. Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Raygun?

Instant error messaging and report on website. I like how it allows users to create and manage applications easily. Helpful documentation about code integration for most languages. Review collected by and hosted on G2.com.

What do you dislike about Raygun?

Needs work on webhook reports. Unfortunately, they seem to be late in most cases and sometimes do not even come to their destination. It would be great if on-premise Azure integration were available since many companies nowadays like to keep things private. Review collected by and hosted on G2.com.

What problems is Raygun solving and how is that benefiting you?

API is a good thing that Raygun started. I am looking forward to more integration regarding errors and applications. I started integrating API with our own, so our company can use real-time data to raise issues and solve them quickly. Review collected by and hosted on G2.com.

Verified User in Banking
UB
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Raygun?

Clean and configurable dashboards.

Very good SLA which is crucial in this kind of software

Constantly being developed Review collected by and hosted on G2.com.

What do you dislike about Raygun?

One of the most significant disadvantages of Raygun was the way that unpredicted error spikes were handled. Meaning they could eat up all capacity for entire month.

Luckily that's been addressed some time ago which was the most important update from my company perspective. Review collected by and hosted on G2.com.

What problems is Raygun solving and how is that benefiting you?

Raygun provides us nice and clan view on what is happening on our system.

Alerting system allows to catch and handle unpredicted behaviors quickly.

That of course has an impact on our customers experience who can enjoy stable platform for most of the time. Review collected by and hosted on G2.com.

Yuval K.
YK
Devops
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Raygun?

the tool provides visibility into the error we have when our clients access our core website. it has other capabilities which we are considering to use as well. Review collected by and hosted on G2.com.

What do you dislike about Raygun?

nothing just yet, as we use a very specific set of capabilities. will consider using APM features if they are available. Review collected by and hosted on G2.com.

What problems is Raygun solving and how is that benefiting you?

raygun provides us with alerting and visibility into errors on the client side of our application. Review collected by and hosted on G2.com.