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105 rater8 Reviews
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Survey and Online Review solicitation backed by ease-of-use administration, reporting competencies, and outstanding team collaboration and thought leadership! Switching to rater8 for all of our reputation management and reporting needs in early 2023 has proven to be one of the best decisions our organization has made. From the start, they have been a true partner in every facet of the relationship, including collaboration, technical support and go-forward thought leadership. This team has my highest regard and steadfast recommendation! Review collected by and hosted on G2.com.
Nothing -- rater8 has exceeded expectations on every front! Review collected by and hosted on G2.com.
The integrated process from patient visit to patient review and responding to patient reviews. The advanced and easy to read reports. The support, guides and resources. My engaging and fun frequent meetings with Kate Hopper and Chris Sutton. Review collected by and hosted on G2.com.
The only downside I've found is that patients who do not have Google like Senior Citizens and individuals of low-income are unable to leave a review. Review collected by and hosted on G2.com.
We connected with Rater 8 over 3 years ago and it has provided us with great, "real-time" information. We have experienced growth within our practice because patients can verify our online reviews from patients. When a patient leaves our practice they receive a text message to respond to the survey, very easy. It also helps us determine if we have an issue within our practice. Review collected by and hosted on G2.com.
I haven't found anything we dislike; it has benefited our Team at our ENT practice. Review collected by and hosted on G2.com.
rater8 has had a tremendously positive impact on our Google, Healthgrades, Vitals and webMD ratings. Since joining rater8 19 months ago we've also enjoyed our Google star rating improving by 1.7 points based on over 15.9 thousand ratings and 4,991 comments. When our patients review their experience with us it is very easy to respond utilizing the rater8 dashboard menu of preformatted responses, or we can craft a custom message of our choosing.
In addition to ease of use and improved ratings, their internal customer service team is top notch. VERY responsive, professional and knowledgeable. They hold routine zoom calls to ensure we understand and utilize the patient feedback and provide expert guidance through their system. Review collected by and hosted on G2.com.
I honestly cannot think of something we dislike about rater8. The only downside may be carving out time to answer the influx of patient feedback. But that goes along with improved ratings and especially with stronger Google ratings that help us with our SEO. Review collected by and hosted on G2.com.
Rater8 is a great source for monitoring and responding to your online reviews. The internal survey is very helpful and gives you insight into your practice. Review collected by and hosted on G2.com.
Some features could be more user-friendly. Review collected by and hosted on G2.com.
Rater8's team is very responsive to issues and questions. Anytime I do not understand something they take time and explain it. I also like the fact that I have an assigned person that I can speak with if I cannot accomplish what I need via email. Review collected by and hosted on G2.com.
So far I have not found anything that I am unhappy with when using Rater *. Review collected by and hosted on G2.com.
Easy to respond to reviews. Easy to navigate their website. Review collected by and hosted on G2.com.
That Rater8 puts the work on us. It would be nice if they could navigate and update Google for us. Review collected by and hosted on G2.com.
Reputation management falls into the marketing category for many practices and companies. That can mean that it's required that you sign up for a large suite of products, even if you just want this one function. Rater8 does what I believe is essential to be the best at something - stay focused on your core competency. They do an excellent job of understanding Google, WebMD, Vitals, etc. platforms, and has excellent support that helps maximize your presence. We've been very impressed with them, and happily signed on even after the first year contract was up. Review collected by and hosted on G2.com.
Like all tools, it takes a user. I like rater8 because I don't need a team to run it, I can do it myself with 5-10 minutes a week. But there is accountability to that. I don't necessarily dislike that, but it's a reality. Review collected by and hosted on G2.com.
Easy to use, valuable insights, intuitive navigation. Support teams are always happy to help and jump on requests quickly. Excellent follow through and follow up on requests. Review collected by and hosted on G2.com.
Not a Rater8 issue but Google My Business is a beast to handle at scale. Rater8 does help make it easier. Review collected by and hosted on G2.com.
