--- title: rater8 Reviews meta_title: 'rater8 Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 117 reviews by the users' company size, role or industry to find out how rater8 works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 117 scale: '5' date_modified: '2026-07-17' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # rater8 Reviews **Vendor:** rater8 **Category:** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management) **Average Rating:** 4.9/5.0 **Total Reviews:** 117 ## About rater8 Unlock unparalleled visibility and sustainable growth for your practice with the rater8 Visibility Engine (raVE), the only automated, HIPAA-compliant reputation management solution built specifically for healthcare. In an era where patients thoroughly research providers online before booking an appointment, maintaining a strong digital presence is vital for driving practice revenue and boosting new patient volume. With raVE, medical practices and hospitals can effortlessly cultivate 5-star reviews, capture real-time feedback, and enhance patient satisfaction. A polished online reputation means that healthcare organizations can quickly soar to the top of local and AI-generated search results, outshine their competition, and book more appointments. raVE also automates internal feedback processes through post-visit micro-surveys, giving patients a quick and easy opportunity to share their feedback. With the ability to benchmark performance against 30+ million data points, and with AI-powered tools to analyze patient sentiment, practices can uncover the operational insights necessary to make data-driven decisions that elevate the patient experience. You make patients happy. We make sure everyone knows about it. Take your practice from invisible to in-demand with rater8. ## rater8 Pros & Cons **What users like:** - Users appreciate the **ease of use** of Rater8, facilitating seamless integration and efficient patient feedback collection. (21 reviews) - Users rave about Rater8's **exceptional customer support** , with a responsive team ready to assist anytime. (13 reviews) - Users enjoy the **instant results** from Rater8, boosting their reviews significantly with ease and efficiency. (12 reviews) - Users value the **real-time feedback** from Rater8, enhancing their practice's growth and online reputation significantly. (10 reviews) - Users praise the **ease of use and effective team support** of rater8 for managing online reviews and reputation. (9 reviews) - Helpful (7 reviews) - Professionalism (5 reviews) - Reporting (5 reviews) - Dashboard Usability (4 reviews) - Educational Resources (4 reviews) **What users dislike:** - Users find the **review management process tedious** due to time constraints and limitations on certain demographics contributing reviews. (3 reviews) - Users find the **user interface unintuitive** , often struggling to navigate tabs and dropdowns after time away. (2 reviews) - Users find **difficult navigation** challenging, as it takes time to reacquaint themselves with the interface and tabs. (1 reviews) - Users find the **pricing of rater8 to be expensive** compared to competitors offering integrated reputation management features. (1 reviews) - Users find the **inadequate reporting** limits their ability to track reviews and address issues effectively. (1 reviews) - Incomplete Data (1 reviews) - Users desire a **broader range of features** from Rater8, like listing management and online scheduling tools. (1 reviews) - Scheduling Issues (1 reviews) ## rater8 Reviews ### 1. An amazing company **Rating:** 5.0/5.0 stars **Reviewed by:** Lucien R. | COO & Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2022 **What do you like best about rater8?** rater8 is that rare company that delivers above and beyond what they promise. There are a few amazing companies - Stave Puzzles, Queensboro, pMD, and rater8 come to mind - on a very short list of companies that: 1) have talented, dependable and friendly employees across-the-board; 2) consistently deliver an exceptional product; 3) make the ideas you bring to the table even better; and 4) always seem to be one step ahead of others. rater8 wins when I win. They are happy when I am happy. **What do you dislike about rater8?** I have worked with rater8 for several years with different companies. There is not a single thing I dislike about rater8. **What problems is rater8 solving and how is that benefiting you?** rater8 is exceptional at generating customer feedback. Their products are customizable and intuitive, giving us a tool for generating online reviews on different sites (e.g., Google, Healthgrades, etc.) and then shifting where reviews go quite easily. ### 2. Great product...Great service! **Rating:** 5.0/5.0 stars **Reviewed by:** BECKY H. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2023 **What do you like best about rater8?** real time solutions and measurable increase in SEO optimization **What do you dislike about rater8?** nothing. have been very pleased with all aspects of this vendor: operations, customer service, implementation, systems **What problems is rater8 solving and how is that benefiting you?** increasing SEO and customer reviews being spread evenly across the internet ### 3. Great product and great service. **Rating:** 5.0/5.0 stars **Reviewed by:** Janis S. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2023 **What do you like best about rater8?** Getting established with Rater 8 was so easy, and the reports and data is so easy to get at, use and make sense of. The ability to benchmark with other like groups and/or all physician groups is amazing. **What do you dislike about rater8?** I honestly cannot think of a downside. I have no reservations about referring rate 8 to a colleague. **What problems is rater8 solving and how is that benefiting you?** Boosting Google Reviews. Comparing physicians with the group is so easy and objective. ### 4. Consistent and timely customer service, innovative and forward-thinking reports **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2023 **What do you like best about rater8?** Consistent team member/representative that handles our case and updates. **What do you dislike about rater8?** Took some time to get to know the dashboard **What problems is rater8 solving and how is that benefiting you?** Data collection on how or providers are doing with their customer service and medical care; data collection on our employee satisfaction. ### 5. Great company to work with! **Rating:** 5.0/5.0 stars **Reviewed by:** Ashlan C. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2023 **What do you like best about rater8?** Rater8's team is what makes this company 10 out of 10. Everyone is so helpful and quick to respond. Monthly calls feel like catching up with friends! **What do you dislike about rater8?** Our company hasn't experienced any downfalls through Rater8. **What problems is rater8 solving and how is that benefiting you?** It's nice to be able to get relevant and timely feedback about our practice to be able to implement new work flows and ideas in a timely fashion. ### 6. Amazing Customer Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie R. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 05, 2023 **What do you like best about rater8?** Rater8 has been so helpful to our practice. Madison is excellent, and the best part! She always takes the time to explain everything in as much detail as we need to understand all the benefits we get through Rater8 thoroughly. Our providers always receive great feedback on their reviews and presence on google/vitals/webmd. **What do you dislike about rater8?** Has been a great process, and do not have any dislikes so far. **What problems is rater8 solving and how is that benefiting you?** Rater8 has helped build our patient engagement and presence. It also allows us to perform internal surveys, which help management identify any areas of improvement needed. We also use the comments to send to staff to help build morale. ### 7. Time Saving and Review Building - At the same time! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2023 **What do you like best about rater8?** Having all the reviews in one dashboard with easy responding is a huge time-saver. Combined with the massive increase in review generation, this has been one of the best investments our team has made. **What do you dislike about rater8?** I honestly only with they offered more services. If they offered listing builder (take our data and optimize our listings, manage them for changes suggested by the community, manage for duplicates, etc), or online scheduling (they already integrate with our EMR), I would move these features to them in a heartbeat. That is how much I trust Rater8. **What problems is rater8 solving and how is that benefiting you?** Genereting Reviews and internal survey responses. We use Rater8 for both building our online reputation through reviews, but also to dig a little deeper into our patient's experience and learn more ways to improve. ### 8. We have been using Rater8 for over 3 years and LOVE it! Definitely would recommend Rater8! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2023 **What do you like best about rater8?** User friendly and minimal work on the business side! **What do you dislike about rater8?** We would like to add a feature to Rater8 that helps with Email Marketing as Rater8 has so many emails for our patients. **What problems is rater8 solving and how is that benefiting you?** Rater8 is solving the problem of minimal reviews. ### 9. Best in class for reputation management **Rating:** 5.0/5.0 stars **Reviewed by:** Judy Chang C. | Judge of Elections, Buckingham Township Upper 1, Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2023 **What do you like best about rater8?** Truly the specialists in reputation management. They are especially great for managing across multiple review platforms. **What do you dislike about rater8?** Tough that they are a standalone service with standalone pricing given the numerous options that have a reputation management feature built in **What problems is rater8 solving and how is that benefiting you?** Building and improving reviews ### 10. Rater8 is great **Rating:** 5.0/5.0 stars **Reviewed by:** Leslie L. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2023 **What do you like best about rater8?** Prior to using Rater8, our online scores were not impressive. They were not reflective of the service I know we provide. Rater8 has given us a well-thought-out, organized system to utilize with our patients to capture all the positive comments and scores. We now have an overall 4.9 and couldn't be happier. **What do you dislike about rater8?** I do not see any downsides to using their services. **What problems is rater8 solving and how is that benefiting you?** Rater8 allows our patients to express their positive and negative experiences, which helps us to know what processes need improvement. The positive comments help to motivate staff. ### 11. Professional, easy to work with, effective! **Rating:** 5.0/5.0 stars **Reviewed by:** Abbey B. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2023 **What do you like best about rater8?** The rater8 team has been easy and professional to work with. We use them for a number of clients' reputation management and have seen incredible results in a short amount of time. Highly recommend! **What do you dislike about rater8?** So many emails, especially when you file an IT ticket! :) But I know they're just trying to be good communicators. **What problems is rater8 solving and how is that benefiting you?** Our clients' Google scores were low and/or they didn't have many reviews. We needed someone to request patient reviews and get those scores up. Rater8 did just that. ### 12. An Industry Essential **Rating:** 5.0/5.0 stars **Reviewed by:** Alex S. | Informatics Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2022 **What do you like best about rater8?** Rater8 is more than just a review platform. They are an educated and fine-tuned software company that is able to target areas of needed improvement and address them with surgical precision. They transform company profiles and your online presence to the envy of their competitors. Their product doesn't just work well, it actually delivers. Their educated employees help consumers like us make smart choices and guide you on how to achieve our desired results. Their analytics and reporting allow you to actively track progress with a flexibility that can be as granular or as big picture as you would like. There is a notable difference between utilizing them and not, and for us we can't see going back. We can't recommend them enough. **What do you dislike about rater8?** We do not have any complaints regarding Rater8. **What problems is rater8 solving and how is that benefiting you?** Rater8 helps our online reviews by providing an easier way for our patients/clients to post their positive experiences online and share those stories to all of the different websites such as Google, HealthGrades, Vitals, WebMD, and Facebook. ### 13. Rater8 is the best!! **Rating:** 5.0/5.0 stars **Reviewed by:** Alex R. | Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2022 **What do you like best about rater8?** Rater8 is more than the sum of its parts. Not only do they have a fantastic product, but also a brilliant and friendly staff that makes working with them a pleasure. Our representative, Madison, is the face and embodiment of rater8. She provides excellent customer service by listening to us, letting us know about the wonderful updates, giving her insightful recommendations and customizing the product to our needs. Besides this, she is personable, which makes the conferences a pleasure. The product successfully gives us a thorough understanding of the satisfaction of our patient base. Utilizing the platform, we easily track the reviews over time to clearly understand where we do well and where we can improve. We also use the graphs they provide to see trends quickly. **What do you dislike about rater8?** I have found nothing to dislike about this product. **What problems is rater8 solving and how is that benefiting you?** We appreciate being able to outsource this service to a company with expertise. The feedback we receive allows us to improve our performance. ### 14. Wonderful team who does exactly what they set out to do! **Rating:** 5.0/5.0 stars **Reviewed by:** Shefali S. | Operations/Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2022 **What do you like best about rater8?** The team at Rater8 are very responsive. They are also proactive and provide their input/recommendations to boost reputation online. I never have to worry that things are not getting done. I also love the new features they are constantly coming out with to enhance user & patient experience. **What do you dislike about rater8?** I cannot think of any dislikes/issues I've had during this relationship over the last 4.5 years working with Rater8. **What problems is rater8 solving and how is that benefiting you?** Rater8 is helping get surveys/rating requests out to patients of the practice so our online reputation is accurate and the best it's ever been, resulting in more patients! ### 15. Great Results with outstanding customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Cody C. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2023 **What do you like best about rater8?** The review generation is everything and more than what they explain during your initial meetings. We increased our total reviews by 2000 in our first year, with only 5% coming in under three stars. On top of the great results, the customer support provided by Rater8 is second to none! **What do you dislike about rater8?** The only downside is a good problem; you will be responsible for responding to a ridiculous amount of reviews if you choose to reply to them! We have no other dislikes about rater8. **What problems is rater8 solving and how is that benefiting you?** An increased volume of positive reviews has a huge benefit to our GMB profiles and GMB list ranking. ### 16. A simple, effective platform **Rating:** 5.0/5.0 stars **Reviewed by:** Kaitlyn L. | Operations Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2022 **What do you like best about rater8?** The entire process with Rater8 has not only been easy, but the results have been great. Madison is so thorough and always makes sure we are reevaluating out settings to get the most from our account. The platform makes it so easy to track the reviews over time so you can see the benefits of Rater8 very clearly. Highly recommend. **What do you dislike about rater8?** We love the reports and graphs that Rater8 provides. We are working with them to see if we can get a monthly email with our practice-wide numbers to stay on top of it. **What problems is rater8 solving and how is that benefiting you?** Rater8's "focus mode" helps us send reviews to those providers who may need a boost in their review pool. ### 17. Rater8 is simply the best. **Rating:** 5.0/5.0 stars **Reviewed by:** Jon B. | Vice President, Operations - Physician Practices & Ambulatory Services, Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2022 **What do you like best about rater8?** We ditched a larger company that was still sending long surveys via US Mail to our patients. Rater8 not only automates everything, using modern technology to communicate but captures internal survey data along with increasing reviews on the most popular websites. Our online scores went up, and we have better data to track our performance. **What do you dislike about rater8?** Nothing, everything they do is spot on. The only possible complaint is that their password requirements are longer than my bank, and for some reason Chrome wont save it, so I have to type it in each time. **What problems is rater8 solving and how is that benefiting you?** They are nimble enough to listen to their customers and will make recommended changes or tweaks based on feedback. ### 18. Rater 8 Is A Top Notch Organization **Rating:** 5.0/5.0 stars **Reviewed by:** Jane O. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2022 **What do you like best about rater8?** They helped us reclaim our Google accounts. They have improved our ratings tremendously. **What do you dislike about rater8?** There are no downsides to Rater8. Everything is working above expectations. **What problems is rater8 solving and how is that benefiting you?** They have raised all of scores with Google, Healthgrades, and Vitals. ### 19. Excellent product **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua N. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2023 **What do you like best about rater8?** It is user-friendly, and easy to use and it is packed with useful features. **What do you dislike about rater8?** I don't have any issues with rater8 it is a very good product. **What problems is rater8 solving and how is that benefiting you?** It provides us excellent data on our patient satisfaction scores and helps us manage our online presence. ### 20. Amazing resource for physicians to aggregate reviews **Rating:** 5.0/5.0 stars **Reviewed by:** mark B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2022 **What do you like best about rater8?** Love the ability to collect data from multiple sources and combine into a single repository. I also love the concept of 'verified' - only actual patients can leave a review on RATER8. I think it's super important for the review process to be easy and not too time-consuming. **What do you dislike about rater8?** Hoping for additional improvements to display and promote via widgets. Rater8 has made significant enhancements. **What problems is rater8 solving and how is that benefiting you?** Patients want to have a choice when leaving a review. Physicians need a way to neatly and efficiently display testimonial data. ### 21. Extraordinary Service and Company **Rating:** 5.0/5.0 stars **Reviewed by:** Heather M. | COO/Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2022 **What do you like best about rater8?** Rater8 staff are kind, helpful, and skilled. They took us from hardly any reviews to a solid 5-star rating with an extremely high response rate. They are routinely checking in and adjusting our plan. **What do you dislike about rater8?** I honestly dont dislike anything about Rater8. It is seamless and easy to use. **What problems is rater8 solving and how is that benefiting you?** Rater8 effectively and efficiently grew our practice without adding extra work or hardship. We are a small practice, and 90% of our new patients choose us because of our reviews and ratings. ### 22. Rater 8 Partnership **Rating:** 4.5/5.0 stars **Reviewed by:** Jayson D. | Business Development/Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2022 **What do you like best about rater8?** Rater 8's platform works great in requesting reviews from our patients. We've noticed a drastic increase across the board in our Google, Healthgrades, and Vital reviews. I certainly appreciate how responsive their staff is, answering any questions I may have about generating reports. **What do you dislike about rater8?** I'm not sure I can specifically pinpoint anything that I dislike about Rater 8 or the services they provide. We're overall very happy with the service they provide on every level **What problems is rater8 solving and how is that benefiting you?** Generating Google, Healthgrades, and Vital reviews from patients that see our providers. We've noticed better search engine placement when patients are searching for our practice, which serves as an extension of our marketing. ### 23. Great company to work with! **Rating:** 5.0/5.0 stars **Reviewed by:** Lora J. | Information Systems Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2022 **What do you like best about rater8?** They are a great company and very eager to help with our Reputation Management and encourage us to grow and improve our visibility and ratings on the various platforms. **What do you dislike about rater8?** Nothing that I can think of at this time. **What problems is rater8 solving and how is that benefiting you?** Helping KOC improve on our ratings and expanding to all the different platforms. ### 24. Verified Results **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa K. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2022 **What do you like best about rater8?** We have had a great experience with rater8. The implementation was simple, and the results have been fantastic. Seeing the feedback our patients leave for us in their reviews is gratifying. We are grateful to have such a simple, cost-effective product to use for a process that seemed overwhelming. Madison has helped us to understand the results and identify ways to obtain even more valuable feedback from our patients. We are extremely satisfied customers. **What do you dislike about rater8?** I do not dislike anything about the product or process. **What problems is rater8 solving and how is that benefiting you?** Sending patient satisfaction surveys and obtaining feedback in an automated process. ### 25. Great Software Excellent Service/Support **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen J. | Marketing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2022 **What do you like best about rater8?** Rater8 and, more specifically, Austin are both fantastic. The software does what I need and provides real-time information in easily formed reporting. But a lot of software does what you need them to. I am most impressed with the level of support and service I receive. Austin meets with me, and we review goals and benchmarks quarterly, and they are always quick to help resolve any issues/concerns I have during the months I am not meeting with Austin. 100% satisfied with this service and software. **What do you dislike about rater8?** If there was one thing, I wish I could stop a link from going out. **Recommendations to others considering rater8:** I recommend speaking with the Rater8 team about your goals. We have sued them for several years and are leading our area in reviews. **What problems is rater8 solving and how is that benefiting you?** I have no had an problems. ### 26. Best technology partner **Rating:** 5.0/5.0 stars **Reviewed by:** Jason C. | CFO, Mid-Market (51-1000 emp.) **Reviewed Date:** July 05, 2022 **What do you like best about rater8?** We've been using rater8 for several years and it's been phenomenal. rater8 is user-friendly and their customer service is outstanding. My account manager and rater8’s support team are quick to respond to any questions we have. We've seen a significant increase in our online presence and reputation since implementing rater8 across all review sites like Google, Healthgrades, WebMD, and Vitals. **What do you dislike about rater8?** I haven't had any negative experiences with rater8 so far. They are always available to help and they're constantly implementing new features that are beneficial to our practice. **What problems is rater8 solving and how is that benefiting you?** rater8 has dramatically increased our overall visibility to patients and other medical professionals in our communities. It also allows us to analyze patients' feedback very easily, so we can constantly improve our practice. ### 27. Mid-Michigan Ear, Nose & Throat PC **Rating:** 5.0/5.0 stars **Reviewed by:** Pam T. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2023 **What do you like best about rater8?** The fact our patients can give feedback in a positive way and tell others with their reviews. **What do you dislike about rater8?** Nothing everything runs very smoothly and I do not have to worry about always monitoring the progress. **What problems is rater8 solving and how is that benefiting you?** Solving us having poor Google/Facebook/Healthgrades reviews ### 28. Great user experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Monica P. | Marketing Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2022 **What do you like best about rater8?** The team provides personalized suggestions for our company and assists us in solving any issues we may have promptly. **What do you dislike about rater8?** Nothing, at this time, we are satisfied with the work the team does. **What problems is rater8 solving and how is that benefiting you?** They are helping us keep track of all of our different locations nationwide and increasing the overall score of the network. ### 29. Amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea K. | Faculty Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2022 **What do you like best about rater8?** Rater8 gave me an early "win" in managing the reputation of the practice. Like most businesses, the people that vent on the review sites are the unhappy ones. Rater8 gave our happy customers a place to express themselves. Not only is it great for our online reputation, but we let staff know how well they are doing. **What do you dislike about rater8?** I can't really think of anything. The support team is awesome. They are the trifecta of great service, great technology, and solid results. **What problems is rater8 solving and how is that benefiting you?** Managing our online reputation, gaining insight into our patient views, assessing staff performance. ### 30. Rater8 has significantly increased the quality of our reviews and number of responses. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2022 **What do you like best about rater8?** The customer service for Rater8 is excellent. The response rate has been really great for us and we get really good feedback on our patient satisfaction surveys, not just our reviews. **What do you dislike about rater8?** More support with Google my business would be better but overall they a great company to work with. **What problems is rater8 solving and how is that benefiting you?** Rater8 has helped us increase our reviews on Google, allowing us to focus on location and individual provider reviews. They give us tips and tricks to ensure we have the best listings and get consistent reviews to help with SEO. ### 31. Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2022 **What do you like best about rater8?** The platform is easy to use. They walk you through the setup, so that is easy. They are always available whether you need something or just have a small question. And we've seen an amazing increase in reviews and star ratings with very little effort on our part. Working with them has been a win-win all around. **What do you dislike about rater8?** I can't think of anything I dislike. Anytime we've had an issue, it's been resolved right away. **What problems is rater8 solving and how is that benefiting you?** Rater8 is giving our client more legitimacy on Google. Patients are noticing. And our doctors are happy about it. It does all the heavy lifting when it comes to getting reviews. All we need to do is respond, and they've made that easy too. ### 32. Rater 8 Check Mate **Rating:** 5.0/5.0 stars **Reviewed by:** Joe M. | Operations Manager / Practice Administrator , Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2022 **What do you like best about rater8?** Rater 8 is an excellent platform for receiving patient feedback. One of our success stories has been utilizing Rater 8 as the vehicle in improving our practice & attracting new patients. Highly recommend **What do you dislike about rater8?** There is not much to dislike. You need to become familiar with the platform, and then all works well. **Recommendations to others considering rater8:** One of the best Survey Platforms on the market in the USA. Rater 8 has been an assisting asset in retrieving patient surveys for our ophthalmology practice. The survey has allowed us to become a better practice with knowledge of the patient experience. We have also received many new patients through the reviews left by our current patients. Other platforms are not as flexible as Rater 8. I highly recommend this company. **What problems is rater8 solving and how is that benefiting you?** Rater 8 listens to suggestions to improve their platform through their development team. Each demographic has different needs. They have been very accommodating and helpful about our needs with our demographics. ### 33. Great reputation management solution for our orthpedic practice! **Rating:** 4.0/5.0 stars **Reviewed by:** Torin D. | Digital Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2022 **What do you like best about rater8?** Rater8 support team is fairly responsive to any urgent/sudden issues we're experiencing and especially with the addition of any new physician or new location. Their internal survey application is very useful and easy to use. It's intuitive for most and they have very advanced and robust reports. Even better is that they benchmark your practice with other similar healthcare practices because they use a consistent library of survey questions that all of their clients use. **What do you dislike about rater8?** If you struggle with reputation management or how to use Google My Business and other reputation platforms then Rater8 can only help you so much. Luckily I'm fairly literate and experienced with these platforms so I don't need a lot of handholding (although some of that came from teaching myself how they work). I'm sure other organizations may benefit from extra training or guidance from Rater8. Another dislike is that Rater8 charges extra rates or similar rates to physicians in order to manage mid-levels (PAs, PTs/OTs) while other reputation management companies only charge to manage physicians. They also seem slow to roll out with new add-ons and advancements with the entire Rater8 experience/dashboard. We may talk about a potential feature during one quarterly meeting and then there are no further updates on it or it just dies and is never circled back to. **What problems is rater8 solving and how is that benefiting you?** Centralizing the entire reputation management experience is crucial. the Rater8 survey dashboard has come a long way. Being able to respond to all Google reviews through a central dashboard has really helped and their robust/advanced reports are great! ### 34. The rater8 dashboard has been a tremendous help in responding to reviews as our practice has grown. **Rating:** 5.0/5.0 stars **Reviewed by:** Brittany Y. | Digital Communications Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 08, 2022 **What do you like best about rater8?** Now being able to respond to all Google reviews in one spot. Our physicians also love receiving their monthly scorecards. **What do you dislike about rater8?** I have nothing that I dislike at this time. **What problems is rater8 solving and how is that benefiting you?** Responding to reviews promptly and providing reviews from all of the online review sites in one place to select for social media use! ### 35. Helpful and kind **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2022 **What do you like best about rater8?** Rater8 is very helpful and there to assist in any way necessary. **What do you dislike about rater8?** Sometimes you have to go through multiple people to reach the one you need. Sometimes the head doesn't know what the hand is doing and things are done that affect other projects. **What problems is rater8 solving and how is that benefiting you?** Spanish reviews, it would greatly benefit as many patients in our practice are Spanish speaking only. ### 36. Fantastic Reputation Management Tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Debbie D. | Administrator & CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2022 **What do you like best about rater8?** Valuable data Ease of use and seamless integration **What do you dislike about rater8?** Auto response to 5 star goggle reviews that don't include comments. **Recommendations to others considering rater8:** In today's marketplace, we all need tools to help develop our teams and create the best patient experience. The implementation of Rater8 has proven to be extremely helpful in this mission. **What problems is rater8 solving and how is that benefiting you?** Rater8 has increased the volume of Goggle ratings immensely and provides continual feedback on the patient experience. Amazing resource to educate providers and staff on how we are doing. ### 37. Very easy to work with, always timely responses, couldn't be happier with Rater8! **Rating:** 4.5/5.0 stars **Reviewed by:** Camden C. | Director of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2022 **What do you like best about rater8?** Rater8 employees are very easy to work with, and their dashboard is a great asset when it comes to managing your healthcare providers' ratings and reviews. **What do you dislike about rater8?** I've been pretty happy with nearly every aspect of rater8; nothing sticks out as something I dislike. **What problems is rater8 solving and how is that benefiting you?** Rater8 is managing an extensive list of Google listings, making my job much easier. ### 38. rater8 is great! **Rating:** 5.0/5.0 stars **Reviewed by:** Lyndsie L. | Director of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2022 **What do you like best about rater8?** rater8 has helped us to improve our online reputation tremendously. Rater8 supplies a significant amount of data that backs up their suggested methods. I think their response times to my concerns are more than efficient. I enjoy their innovative thinking. They develop a different measure or tool for their software every few months. **What do you dislike about rater8?** I would love to be able to resend a request for a rating when a patient requests it. **What problems is rater8 solving and how is that benefiting you?** We currently do not have any problems. ### 39. Improved our online reviews drastically! **Rating:** 5.0/5.0 stars **Reviewed by:** Brittany P. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2022 **What do you like best about rater8?** Increased positive online reviews across multiple platforms (such as Google, Facebook, HealthGrades, Vitals, WebMD) **What do you dislike about rater8?** I have not had any issues while using Rater 8. **What problems is rater8 solving and how is that benefiting you?** We had a deficiency in our online reviews. The only reviews that we had were negative. 1 bad review REALLY pulls your numbers down when you only have 3. We are now averaging a 4.9 star review on all platforms. ### 40. Outstanding Company **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2022 **What do you like best about rater8?** So easy to upload our patients for surveys! Takes no time at all. Their site is so user-friendly, and if I forget to upload, I get a friendly reminder! **What do you dislike about rater8?** I haven't come across any downsides yet! **What problems is rater8 solving and how is that benefiting you?** We get the patient's viewpoint on providers' service and staff attitude. It helps us to maintain a friendly, professional office. ### 41. SOLD on rater8! RESULTS matter! **Rating:** 5.0/5.0 stars **Reviewed by:** Julie M. | Marketing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2022 **What do you like best about rater8?** rater8 is an exceptional company. They immediately stood out from their competitors during our due diligence and from the minute we signed on, the support has been spot-on, responsive and powerful. We feel like each member we interact with is top-notch and well-versed in their specialty. The company is also progressive. rater8 is not a reputation management group sitting on their hands. They are constantly coming up with new products and services. I would highly recommend rater8 to anyone! **What do you dislike about rater8?** I am very transparent, so I can honestly say there is NOTHING I dislike. rater8's customer service combined with support services makes the entire experience easy and manageable for all users. **What problems is rater8 solving and how is that benefiting you?** rater8 has allowed our organization to take control of our reputation management, build-up search engine optimazation efforts and maximize our ability to engage with patients. ### 42. Excellent Experience **Rating:** 5.0/5.0 stars **Reviewed by:** david a. | Director, Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2022 **What do you like best about rater8?** The level of communication and quantified results! **What do you dislike about rater8?** Nothing, I have no complaints. Everything has exceeded our expectations. **What problems is rater8 solving and how is that benefiting you?** We had an issue with our online reviews. Rater 8 has been vital in providing an opportunity for all of our patients to review us. This has resulted in nearly a 5 star review rating across all platforms, ### 43. Rater 8 has had a huge impact on our reputation management success! **Rating:** 5.0/5.0 stars **Reviewed by:** Kathleen G. | Practice Development, Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2022 **What do you like best about rater8?** The Rater 8 account management team is focused and attentive to supporting the client's long-term reputation management goals. I always apappreciate the open communication between our advisor and our internal team within our medical practice. **What do you dislike about rater8?** Nothing to mention as it has been overall a very positive experience. **What problems is rater8 solving and how is that benefiting you?** Rater 8 is supporting our business as we strive to raise our Google ratings online. ### 44. The service is great and the team is phenomenal! **Rating:** 5.0/5.0 stars **Reviewed by:** Stacy L. | VP Field Sales and Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2022 **What do you like best about rater8?** The support team specifically Dominique and Austin are the best! **What do you dislike about rater8?** There is nothing I dislike. I like the service **What problems is rater8 solving and how is that benefiting you?** It is helping us clean up our listings and helping improve our reputation digitally. ### 45. Wonderful experience for our medical practice! **Rating:** 5.0/5.0 stars **Reviewed by:** Denise M. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2022 **What do you like best about rater8?** quarterly meetings that allow you to review your progress. **What do you dislike about rater8?** Having to download the data but there's no other way for them to have the data **What problems is rater8 solving and how is that benefiting you?** Online reputation - we have grown our online reviews so much. We would never have been able to do this ourselves. Your online reputation is everything and Rater8 has allowed us to grow the reputation wonderfully and recognize employees for a job well done at the same time. So many wonderful tools available through their portal. ### 46. rater8 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2022 **What do you like best about rater8?** rater8 has an easy to use platform to accumulate patient feedback following their visit with their doctor. We have been utilizing the company over a year to increase our online presence and help patients see how we are different from our local competitors. **What do you dislike about rater8?** There isn't much to dislike, rater8 leads you through the process and helps suggest tweaks as time goes by to increase traffic, improve performance and help the practice benchmark how they are doing in real time. **Recommendations to others considering rater8:** rater8 makes the process easy! They guide you through quarterly reviews of information and updates to the platform. We have increased our online presence by utilizing their platform and assistance. The platform is not expensive and is constantly improving. The support is excellent. Any questions we have are promptly reviewed and addressed. We see this as a value-added service for our small practice. **What problems is rater8 solving and how is that benefiting you?** Our practice was a small fish in a very large pond of competitors. We struggled to provide information to our patients about how we are higher quality and more willing to take time to listen and educate patients. The feedback from our patients has helped us focus on what is important to patients and make adjustments as we go forward. ### 47. Focused Performance **Rating:** 5.0/5.0 stars **Reviewed by:** Ben B. | CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2022 **What do you like best about rater8?** We made a simple goal at the beginning of implementation: Improve our online reputation. We wanted our online reputation to reflect what we knew to be true with our already outstanding community reputation. We saw immediate improvements in our online ratings and continue to gain valuable feedback from our patients. **What do you dislike about rater8?** No dislikes with rater 8. I do wish we could get some of the reporting dashboards in a PDF format for downloadable content. **What problems is rater8 solving and how is that benefiting you?** Online reviews for our group have skyrockted. Rater8 is helping us do a much better job telling our patient success stories! ### 48. Always Amazed! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2022 **What do you like best about rater8?** We just had a quarterly review with Madison Steele. She does a fantastic job guiding our practice on the platform and her passion for Rater8 is infectious. Madison loves her job and we always learn a lot when we speak to her. **What do you dislike about rater8?** We haven't had any issues with Rater8. We are happy. **What problems is rater8 solving and how is that benefiting you?** Our Google reviews have increased dramatically. ### 49. Love this product **Rating:** 5.0/5.0 stars **Reviewed by:** Lynda H. | Practice Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2022 **What do you like best about rater8?** Our doctors' online ratings have increased drastically. They have great widgets to tie into our website to show ratings and comments. Super easy. This product does not require a lot of my time to administer. I appreciate this because I do not have time to devote to it. **What do you dislike about rater8?** Nothing. They continue to add new services to meet our needs. I have nothing negative to say. **What problems is rater8 solving and how is that benefiting you?** We really need to get our online ratings increased, both in the total number of ratings and the actual average rating itself. Rater8 has accomplished that for us. They were able to increase them on Google, WebMD and Healthgrades. ### 50. 5-stars across the board! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2022 **What do you like best about rater8?** Rater8 is incredibly intuitive and user-friendly. Their customer support is truly unparalleled and they are constantly innovating new features. **What do you dislike about rater8?** Our experience with Rater8 has only been positive! **What problems is rater8 solving and how is that benefiting you?** They have helped increase our online reviews and SEO! They've also helped make it easier to respond to all Google reviews in a timely fashion. ## rater8 Discussions - [What is rater8 used for?](https://www.g2.com/discussions/what-is-rater8-used-for) - 1 comment - [View rater8 pricing details and edition comparison](https://www.g2.com/products/rater8/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-19+01%3A00%3A31+-0500&secure%5Bsession_id%5D=9d935287-1609-415c-b1ad-8c1db57083fb&secure%5Btoken%5D=9a79f52151af726bcfdb06c32a17da95efbcb36a4a7f445950f65bebfb57eb6f&format=llm_user) ## rater8 Integrations - [4D EMR](https://www.g2.com/products/4d-emr/reviews) - [Acumen](https://www.g2.com/products/association-analytics-acumen/reviews) - [AdvancedMD](https://www.g2.com/products/advancedmd/reviews) - [Aesthetic Record](https://www.g2.com/products/aesthetic-record-aesthetic-record/reviews) - [Agastha](https://www.g2.com/products/agastha/reviews) - [AllMed PM](https://www.g2.com/products/allmed-pm/reviews) - [Aprima RCM](https://www.g2.com/products/aprima-rcm/reviews) - [athenaOne](https://www.g2.com/products/athenaone/reviews) - [Cerner](https://www.g2.com/products/cerner/reviews) - [ChartPath](https://www.g2.com/products/chartpath/reviews) - [Clinicient](https://www.g2.com/products/clinicient/reviews) - [Compulink Advantage](https://www.g2.com/products/compulink-advantage/reviews) - [CureMD](https://www.g2.com/products/curemd-curemd/reviews) - [DrChrono by EverHealth.](https://www.g2.com/products/drchrono-by-everhealth/reviews) - [eClinicalWorks](https://www.g2.com/products/eclinicalworks/reviews) - [ElationHealth](https://www.g2.com/products/elationhealth/reviews) - [Epic](https://www.g2.com/products/epic/reviews) - [Evident](https://www.g2.com/products/evident-id-evident/reviews) - [Experity EMR & PM](https://www.g2.com/products/experity-emr-pm/reviews) - [Eyefinity Digital Marketing Services](https://www.g2.com/products/eyefinity-digital-marketing-services/reviews) - [GEMMS](https://www.g2.com/products/gemms/reviews) - [Greenway Health Practice Analytics](https://www.g2.com/products/greenway-health-practice-analytics/reviews) - [ICANotes](https://www.g2.com/products/icanotes/reviews) - [Insync](https://www.g2.com/products/insynchq-insync/reviews) - [iSALUS EHR](https://www.g2.com/products/isalus-ehr/reviews) - [Keap](https://www.g2.com/products/thryv-keap/reviews) - [MDWare](https://www.g2.com/products/mdware/reviews) - [medent](https://www.g2.com/products/medent/reviews) - [MedEvolve](https://www.g2.com/products/medevolve/reviews) - [MEDHOST](https://www.g2.com/products/medhost/reviews) - [MedInformatix EHR](https://www.g2.com/products/medinformatix-ehr/reviews) - [Meditab](https://www.g2.com/products/meditab/reviews) - [ModMed](https://www.g2.com/products/modmed/reviews) - [nAble EMR](https://www.g2.com/products/nable-emr/reviews) - [Nextech EHR](https://www.g2.com/products/nextech-ehr/reviews) - [Office Practicum](https://www.g2.com/products/office-practicum/reviews) - [OncoEMR](https://www.g2.com/products/oncoemr/reviews) - [Open Practice](https://www.g2.com/products/open-practice/reviews) - [OptiMantra](https://www.g2.com/products/optimantra/reviews) - [Optivate](https://www.g2.com/products/optivate/reviews) - [OSCAR](https://www.g2.com/products/tgi-maritime-software-oscar/reviews) - [PatientNow](https://www.g2.com/products/patientnow/reviews) - [Practice Fusion](https://www.g2.com/products/practice-fusion/reviews) - [PracticeQ](https://www.g2.com/products/practiceq/reviews) - [PrognoCIS](https://www.g2.com/products/prognocis/reviews) - [RevolutionEHR](https://www.g2.com/products/revolutionehr/reviews) - [RXNT](https://www.g2.com/products/rxnt/reviews) - [Tebra (previously Kareo + PatientPop)](https://www.g2.com/products/tebra-previously-kareo-patientpop/reviews) - [Treatspace](https://www.g2.com/products/treatspace/reviews) - [TRIARQ](https://www.g2.com/products/triarq/reviews) - [Valant](https://www.g2.com/products/valant/reviews) - [WeInfuse](https://www.g2.com/products/weinfuse/reviews) ## rater8 Features **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management **Consumer Intelligence** - Customer Feedback - Sentiment Analysis **Operations** - Workflow Management - Interoperability - Engagement Measuring - Patient Satisfaction Management - EHR Integration **Reporting** - Corporate Reporting - Dashboard **Media Monitoring** - Social Media Management **Generative AI** - AI Text Summarization **In-House Management** - Employee Performance - Team Workflow **Generative AI** - AI Text Generation **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration ## Top rater8 Alternatives - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,037 reviews) - [Weave](https://www.g2.com/products/weave-weave/reviews) - 4.6/5.0 (416 reviews) - [Yext](https://www.g2.com/products/yext/reviews) - 4.4/5.0 (1,091 reviews)