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rater8 has had a tremendously positive impact on our Google, Healthgrades, Vitals and webMD ratings. Since joining rater8 19 months ago we've also enjoyed our Google star rating improving by 1.7 points based on over 15.9 thousand ratings and 4,991 comments. When our patients review their experience with us it is very easy to respond utilizing the rater8 dashboard menu of preformatted responses, or we can craft a custom message of our choosing.
In addition to ease of use and improved ratings, their internal customer service team is top notch. VERY responsive, professional and knowledgeable. They hold routine zoom calls to ensure we understand and utilize the patient feedback and provide expert guidance through their system. Review collected by and hosted on G2.com.
I honestly cannot think of something we dislike about rater8. The only downside may be carving out time to answer the influx of patient feedback. But that goes along with improved ratings and especially with stronger Google ratings that help us with our SEO. Review collected by and hosted on G2.com.
104 out of 105 Total Reviews for rater8
Overall Review Sentiment for rater8
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Very professional, organized and responsive. Review collected by and hosted on G2.com.
Not necessarily a downside, but there is a lot of information gleaned form the surveying and hard investigate or internally address each and every issue that may arise. Review collected by and hosted on G2.com.
I am impressed with Rater8's comprehensive approach to integrating major review platforms like Google, Healthgrades, WebMD, Vitals, and their own Rater8 Patient Verified Reviews. They provide clients with full control over which platforms to collect reviews from and the frequency, customizable for each location and provider. Their competitors fall short here. Since adopting Rater8, we've seen a remarkable increase in review volume and scores across all providers and locations, significantly boosting/highlighting our reputation and organic Google ranking. Additionally, Rater8 includes internal surveys, offering valuable feedback on our strengths and areas for improvement. The user-friendly dashboard simplifies navigating and responding to reviews efficiently from one central location, making it easy to manage. The implementation was quick and smooth and the customer service is outstanding. If I have a question, it's typically answered in less than 10 minutes. Rater8 also continues being invested in their clients after implementation. Quarterly strategy meetings are scheduled with action items for improvement. The reporting features are also great. I'm a huge fan of Rater8. I vetted many competitors before choosing Rater8. We are very pleased with our choice. Review collected by and hosted on G2.com.
Nothing. Rater8 has gone out of their way to make reputation management efficient and easy. Review collected by and hosted on G2.com.
Ease of use. Efforts of developers to continually improve product. MOST IMPORTANT, gets results!! Review collected by and hosted on G2.com.
Not much. You just need time to go through the data and respond to reviews. Templated review responses are somewhat hokey. Review collected by and hosted on G2.com.
From the very beginning and now a year in we have had exceptional customor service from rater8. Using their product is very intuitive and when we have needed support the response has been quite prompt. Incredibly easy to implement. I do not login to the dashboard frequently but when I do I can easily navigate to what I need. I receive a weekly report by email updating us on our reviews which is very nice. Our online reviews have significantly increased since implementing rater8. We are very happy with the results. Review collected by and hosted on G2.com.
I honestly cannot think of anything to dislike about rater8. Review collected by and hosted on G2.com.
The product works just as it was proposed. It's effective, unobtrusive and provides crucial metrics to fine-tune the experience. Onboarding was quick and straightforward. Support is excellent. The analytics tools are very useful and constantly being upgraded. Review collected by and hosted on G2.com.
The only downside I can come up with is that I wish the suite of products was more comprehensive. I understand that rater8 is a specialist in reviews and surveys. But I'd like it even better if the portfolio expanded into more customer management tools. Review collected by and hosted on G2.com.
Everything is very seamless with rater8. The program is very easy to use and helpful in tracking patient's reviews and outcomes of visit. The staff is very friendly and always eager to help. Our rep Katie Marcello is always available and able to assist with all of our questions/concerns, and informs us of all new updates. Very happy of being partners of rater8! Review collected by and hosted on G2.com.
We have no issues with Rater8 thoughs far. Review collected by and hosted on G2.com.
Rater8 uses our practice management software to send out reviews on intervals set by the user. It's simple and effective. Our reviews have increased 400% in a year. Review collected by and hosted on G2.com.
It would be great if they had a checkbox-style automated monthly email that would show metrics the account holder selected. Tracking the review to a particular appointment or patient isn't possible, which makes addressing issues very challenging. Review collected by and hosted on G2.com.
Rater 8 made increasing our social media presence really easy. They tailored our setup to what we needed the most and meets quarterly to discuss target points and if changes are needed to be made they recommend them.
Katie our account manager is very helpful with all of our request. Review collected by and hosted on G2.com.
Just like any implementation with new setups, especially when we do not understand how this process workes makes it challenging. However, they did great at communicating every step of the way. Review collected by and hosted on G2.com.
Love the simplicity of navigating the dashboard!
Madison, our account manager, is always sincere and trys to understand the nature of the practice so she can provide valuable feedback and suggestions.
I use the dashboard almost daily to reply to comments and pull testimonials for social media content creation. The ability to narrow down the reviews to reply to comments on Google is wonderful. But also using the all comments list is helpful to see the overall experience across all review channels. Review collected by and hosted on G2.com.
Wish there were more filter options for reporting, specifically, satisfaction survey questions that are still in use so we didn't have to click on a large list of old questions we no longer use. Also, wish there were readily available tips or explanations of metrics for each report while looking at any report so you have a better understanding of the importance and relevence of results. Review collected by and hosted on G2.com.
Rater8 is extremely user friendly and easy to implement into your practice. Customer service is very prompt and ontop of getting what you need done. In just under a year Rater8 has been able to generate quadruple the amount of reviews we had in the past since making it so easy for the patient to make a review. Extremely happy with joining Rater8 and the results they have produced. Review collected by and hosted on G2.com.
I really cant think of any downsides to rater8 honestly. Review collected by and hosted on G2.com.
