RasterMaster SDK Reviews & Product Details

One of the solutions we use the viewer is for our FOIA (freedom information act) solution. Part of the process is to review documents (by viewing them), redacting some content, and also include exemption codes that virtually get affixed on the redacted areas. Exemption codes are reasons as to why something gets redacted. Furthermore, we can redact PII or any formatted text automatically. This is because of the embedded search capability in the app. Also, as mentioned previously, the multiple file format support is key in solutions such as FOIA. The last point I mention is the general annotation functionality, which our customers use extensively in our legal case management solution. Review collected by and hosted on G2.com.

I have experienced the VirtualViewer solving many problems, including reducing image loading times, allowing for the loading of images with large file sizes and support for a large number of image, document, audio and video file formats, including Office documents. Review collected by and hosted on G2.com.

Use it or lose it Review collected by and hosted on G2.com.

it is helping me problem solve virtual viewer and all the benefits are great Review collected by and hosted on G2.com.

Customer Support is a nightmare. It takes forever and a day for them to even acknowledge that you opened a support case with them. The support technicians do not seem very knowledgeable, at least not their first line of support. Hands down they have absolutely the worst customer support I have ever dealt with. In order for me to even get a response, I need to reach out to my account representative and make a formal complaint. The response seems to always be the same though..."We are trying our best", "We are understaff this week", "We have a lot going on with the new release, so our focus is elsewhere", "We apologize for the delay, blah, blah, blah". The responses seem very scripted and besides it taking forever for them to respond to you, their knowledge of the product seems sub-par as well. When they try to reproduce the issue, they reproduce it using their own specs and do not even try to mimic your environment, which is a total waste of time when you find out that they cannot seem to reproduce the issue. Review collected by and hosted on G2.com.

I am not sure if this really solves any business problems we have because this application has always been used at our organization, to which I am still not sure why we even have it to be honest. Review collected by and hosted on G2.com.