Rafiki Pros and Cons

The people.The product itself is quite intuitive and useful - but the team behind the scenes works tirelessly to make it what it is. Aruna deserves a personal shoutout! Review collected by and hosted on G2.com.

Scorecard reviews are easy once you figure it out, but it can be a challenge for reps to go in and find feedback. Review collected by and hosted on G2.com.

They are extremely responsive and flexible. I've asked for a number of edge cases to be solved for and they have delivered. Our currently CRM and phone system did not originally integrate with their system and created an integration for me even during my trial period. When I send a note to them, I get near instant responses. Our team enjoys seeing their calls in the system and reviewing the helpful analytics. They have scorecards and topic trackers you can create for the AI to identify specific key words to indicate critical call points were achieved and all can be customized. Overall, given the price point, their responsiveness and willingness to adapt and be flexible, along with offering an excellent at value costs, this has been worth it for our growing SDR and AE teams. Review collected by and hosted on G2.com.

I'll be interested to see how their roadmap shakes out with some of the other big players in the space - would love to see sentiment analysis, real time coaching based on AI, ability to drop in best practices for reps as they calibrate their own calls or peer calls. Review collected by and hosted on G2.com.

The way everyone is so helpful and prompt. When we suggest ideas/suggestions they incorporate it or find another solution. Aruna in particular is amazing. Review collected by and hosted on G2.com.

Can't think of anything that I do not like about it. All suggestions and ideas tend to be incorporated. Review collected by and hosted on G2.com.

Aruna's interaction in ensuring the tool works for us has been our best experience till date when working with any tool. She works closesly to ensure Rafiki captures all our business needs Review collected by and hosted on G2.com.

Some parts of the tool are still in development and are being developed. But the progress that has been made weekly is incredible. This tool is going to disrupt the industry Review collected by and hosted on G2.com.

They grow with us and are very receptive to the updates or features we request. Review collected by and hosted on G2.com.

the transcription isn't always the most accurate. Review collected by and hosted on G2.com.

Firstly, the core functionality, which is call recording and transcription works every time. The reporting and analytics are very helpful. Also, Rafiki integrates seamlessly with our Hubspot CRM, which automates passing of call notes into respective lead / opp fields. Review collected by and hosted on G2.com.

We have been using Rafiki for 2 months now. Nothing as yet. Review collected by and hosted on G2.com.

I have used other coaching/analytics programs in the past, and I've always felt like I was not their core audience. Since I've mostly worked with small companies looking to scale a team, their seat minimums and price point were always a barrier. Rafiki was the first program that seemed to want to work with a smaller company looking to scale. I've found that the program is on par or even slightly better than other programs charging more than double the amount. Review collected by and hosted on G2.com.

There have been times where the meetings were taking larger than usual to process. However, I can tell you that their support team is responsive and always gets the issue resolved quickly. Review collected by and hosted on G2.com.

As a sales professional, it's important for me to make frequent changes with the right pitch, so Rafiki.ai helps me evaluate the conversation and make sure I deliver the right values to the potential customers. Review collected by and hosted on G2.com.

Haven't encountered anything major to comment on, but maybe in the future if I see so. Review collected by and hosted on G2.com.

Transcription quality and analytics at an affordable cost. They also have an impressive TAT while resolving customer issues. Review collected by and hosted on G2.com.

Rafiki does what it's supposed to do. But one improvement area is UX - to give a more exciting user experience Review collected by and hosted on G2.com.