(3)
5.0 out of 5
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Radial 
AA
Ashlee A.
Director of Ecommerce and Digital Marketing
Mid-Market(51-1000 emp.)
What do you like best about Radial?
The best feature of eBay Enterprise is the measurement abilities. As a marketing solution it allows you access to information that other platforms leave out. It allows you to measure ROI with ease which a lot of other software make hard. Also the ability to use betas before they are available to everyone else is a much sought after benefit. Review collected by and hosted on G2.com.
What do you dislike about Radial?
The worst feature of eBay Enterprise is the User Interface. It is sometimes very hard to find what you are looking for. However it has improved drastically over the past few years and is much easier to use than previously. I would recommend a more coherent menu. I believe a lot of eBay Enterprise's features are hard to reach without having previous knowledge of their location. This also has been improved upon drastically in the past few years. Review collected by and hosted on G2.com.
12 out of 13 Total Reviews for Radial
3.6 out of 5
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UR
Verified User in Retail
Enterprise(> 1000 emp.)
What do you like best about Radial?
Easy to integrate with the application as part of different payment options, radial plays a vital role in the billing module which processes the billing section navigation quite smooth with integration with different payment providers. Support from the customer care team is quite quick and prompt. Review collected by and hosted on G2.com.
What do you dislike about Radial?
At times the billing module doesn't work effectively with the test cards during integration system down during the peak shopping team and results in effective testing. Review collected by and hosted on G2.com.
UR
Verified User in Retail
Enterprise(> 1000 emp.)
What do you like best about Radial?
It gets the job done. I'd say it's effective enough. It's generally reliable. Review collected by and hosted on G2.com.
What do you dislike about Radial?
The UI is cluttered and does not feel intuitive. Common functions take effort to get oriented with their proceedure. Review collected by and hosted on G2.com.
AM
Verified User in Marketing and Advertising
Small-Business(50 or fewer emp.)
What do you like best about Radial?
Radial helps with order management from all aspects. Order management, payments, fulfillment & customer care. Review collected by and hosted on G2.com.
What do you dislike about Radial?
Radial offers a user friendly interface, but some aspects are disjointed. Review collected by and hosted on G2.com.
UM
Verified User in Management Consulting
Enterprise(> 1000 emp.)
LE
Laura E.
eCommerce Manager & Designer - Website & Tech Support
Retail
Small-Business(50 or fewer emp.)
What do you like best about Radial?
Most of our eCommerce sales are a result of this. Easy and safe way to sell things regionally as well as internationally. Love how stamps.com can sync with my eBay account and import all my orders in, would be nice if UPS did it too! It's nice that you are able to calculate what the fees will be with eBay and PayPal and adjust the listing price accordingly. Review collected by and hosted on G2.com.
What do you dislike about Radial?
I am VERY DISAPPOINTED that Blackthorne is no longer offered because the program allowed me to revise all the listings at once changing footers and headers and other customization of the listings. Now I have to manually change EVERY listing when I'm making a change to the shipping policy or something else on our made template. Review collected by and hosted on G2.com.
UC
Verified User in Consumer Goods
Mid-Market(51-1000 emp.)
What do you like best about Radial?
Great customer service. They use a ticket system which allows for projects to not drop the ball. All history is well documented and the service is fast and professional. Review collected by and hosted on G2.com.
What do you dislike about Radial?
Some of the reports are not as transparent as I'm used to, however they are willing to ad-hoc any report you are looking for. Review collected by and hosted on G2.com.
UC
Verified User in Consumer Services
Small-Business(50 or fewer emp.)
What do you like best about Radial?
The best point is one can go for used or second hand product on eBay. If someone is not able to afford the brand new goodie then he can go with option to buy a used one as per the the condition of the product. Review collected by and hosted on G2.com.
What do you dislike about Radial?
Filter setting does not give much clearer picture of what you are finding. If you only know the name of any product then it will take time to find it over eBay ex (facial cleansing pad). Another thing is that details of product is not satisfactory. Review collected by and hosted on G2.com.
MZ
Mike Z.
Director of Online Marketing
Publishing
Mid-Market(51-1000 emp.)
What do you like best about Radial?
Easy to use and setup if you have a tag management system. The recent reporting enhancements make it more transparent for affiliate performance review. Review collected by and hosted on G2.com.
What do you dislike about Radial?
Recruiting can be challenging as not all publishers utilize the platform. The quality has gotten better though since it was Pepperjam, but still has some legacy issues with affiliate quality. Review collected by and hosted on G2.com.
SM
Scott M.
Senior Manager Ecommerce
Small-Business(50 or fewer emp.)
What do you like best about Radial?
The purpose of using the GSI (Ebay) Enterprise platform is for the GSI warehouse and if you need an end to end social. It's one of the few companies that are able to handle end to end ecommerce... meaning front end website development, order taking and process and warehouse shipment. Review collected by and hosted on G2.com.
What do you dislike about Radial?
Most everything about the GSI platform is rigid and out of date. Last time I used it was about 3 years ago and they were working on an update, but I didn't try the update to see if it was any better. The older version was impossible to update, buggy and any time we needed an update or fix, It cost significant dollars (way over the value of the work) to complete the project. Review collected by and hosted on G2.com.
AM
Verified User in Marketing and Advertising
Mid-Market(51-1000 emp.)
What do you like best about Radial?
This software is great when it comes to analytics. You are easily able to measure ROI and are constantly looking for new solutions which consists of many beta opportunities. Review collected by and hosted on G2.com.
What do you dislike about Radial?
As many others have commented upon, the platform is very complicated within the user interface making it hard to access what you are seeking. Although they are consistently updating and simplifying, there is still room for improvement. Review collected by and hosted on G2.com.
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