(6)
5.0 out of 5
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QuickBooks Online 
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CJ
Christaine J.
Administrative Service Manager
Small-Business(50 or fewer emp.)
What do you like best about QuickBooks Online?
It's a pretty great software for businesses that are now migrating from Microsoft excel or Microsoft access. When signing up the customer service reps were so prompt to respond and make contact with me to understand my needs. QuickBooks itself as a web app makes automating business processes so much easier. One of my favorite features to use is the recurring payment; with this feature, I can set payments to occur automatically without having to manually put them in; fees like utilities and employee payments can be easily managed. It allows you to not only create a customer list but effectively become a customer database where you can access all of the metadata associated with a particular customer. It also helps me to keep up-to-date with invoices that are overdue or coming close to their payment date. To add, I like that they're different views per account so I can choose what my accountant sees which is pretty great. Review collected by and hosted on G2.com.
What do you dislike about QuickBooks Online?
While I love the ability to create invoices and quotations, the invoices have set templates which is not so customizable; it was hard for me to create an invoice that was similar to my company's brand identity.
QuickBooks has a lot of features regardless of the subscription package that you are using, however, it takes a lot of looking and researching to utilize all of the features(especially if you're not a pro). Review collected by and hosted on G2.com.
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3,411 out of 3,412 Total Reviews for QuickBooks Online
4.0 out of 5
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Overall Review Sentiment for QuickBooks Online
Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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KE
Kaitlyn E.
Secretary/Book-keeper
Small-Business(50 or fewer emp.)
What do you like best about QuickBooks Online?
Quickbooks online is a fantastic tool for accounting firms. Its user-friendly interface makes it easy to navigate, even for those who aren't tech-savy. The ability to access the software from anywhere is incredibly convenient, especially for remote work. The automated features like invoicing, expense tracking, and bank reconciliation save a lot of time and reduce the chance of erros. Additionally, the integration with other financial tools and apps streamlines our workflow, making it more efficient. My company uses Quickbooks Online everyday! Customer support is always there to help when needed and they always get the job done! It's also generally known for its ease of implementation. Review collected by and hosted on G2.com.
What do you dislike about QuickBooks Online?
The learning curve can be steep for new users, especially those unfamiliar with accounting software. Some users might find the customization options limited, which can be a drawback for firms with specific needs. Occasional system glitches which disrupts workflow. Despite these downsides, Quickbooks Online emains a robust and reliable tool for managing accounting tasks efficiently. Review collected by and hosted on G2.com.
AA
Verified User in Accounting
Small-Business(50 or fewer emp.)
What do you like best about QuickBooks Online?
The most helpful things about QuickBooks is being able to have all of my clients in one place. The ease of implementation is pretty good as long as they are a new client and set up correctly. I use QuickBooks 24/7 for my clients and has pretty much any features you need. Integrations are plenty. Review collected by and hosted on G2.com.
What do you dislike about QuickBooks Online?
Customer Support is really lacking, it takes a while to get anything kind of complicated resolved. I have to pay a ton to go to their conference to speak to someone in person to get one of my issues resolved. If you don't set up a client correctly it can take a very long time to undo that. Review collected by and hosted on G2.com.
TN
tatiana n.
Bookkeeper
Small-Business(50 or fewer emp.)
What do you like best about QuickBooks Online?
I love the ease of the bank feed and other app implementations. It's nice to be able to share the file with other users, with whatever restrictions you may need on those users. The newly added bookmark tab options is wonderful to save your most used functions in QBO! Review collected by and hosted on G2.com.
What do you dislike about QuickBooks Online?
The new reports have taken some time to get used to. Review collected by and hosted on G2.com.
LB
Lucy B.
Accounting Controller
Small-Business(50 or fewer emp.)
What do you like best about QuickBooks Online?
Easy to use. Login anywhere there is online or WIFI access. Has all the modules needed. However, accounting background is necessary to post items correctly. Review collected by and hosted on G2.com.
What do you dislike about QuickBooks Online?
Posting interest income from government remittances using the modules. Have to do a work around for it to be recorded correctly. But they have been working on some of the issues as they arise. Review collected by and hosted on G2.com.
EF
Emma F.
Accountant
Small-Business(50 or fewer emp.)
What do you like best about QuickBooks Online?
Great software for small business on the go! The mobile app makes it easy to create quotes and invoices while out and about. So many great features to like. Review collected by and hosted on G2.com.
What do you dislike about QuickBooks Online?
Nothing that I do not like about this software. Review collected by and hosted on G2.com.
PK
Paul K.
Assistant Floor Manager and Account Payable Specialist
Computer Software
Mid-Market(51-1000 emp.)
What do you like best about QuickBooks Online?
I am using this since 2017 and In this every solution that I required. It's easy to use their customer support and help assistance feature responded the query in time. I have integrated with several other application, like Avalara, Ramp, etc. Our agent and I daily use Quickbooks online for generating invoice, enter the expances, Implementation is very simplet. Frequently using it for our daily accouting work. Review collected by and hosted on G2.com.
What do you dislike about QuickBooks Online?
We have nothing yet, but if face any issue will contact you then and their. Review collected by and hosted on G2.com.
TS
Tony S.
OWNER
Small-Business(50 or fewer emp.)
What do you like best about QuickBooks Online?
NOTHING AT ALL IS WORTH MENTIONING. THIS PROGRAM SUCKS. Review collected by and hosted on G2.com.
What do you dislike about QuickBooks Online?
EVERYTHING.
terrible accounting program
Slow.
Terrible Customer Support.
No notice on tax payment withdraw.
All around just a terrible product with terrible support. Review collected by and hosted on G2.com.
BH
Billie H.
Small Business Owner
Construction
Small-Business(50 or fewer emp.)
What do you like best about QuickBooks Online?
I love that quickbooks is extreamly user friendly. I love that its easy to sync up bank and credit card transactions. I love how easy it is to implent in our company. Its perfect for daily use. Review collected by and hosted on G2.com.
What do you dislike about QuickBooks Online?
There are a few things i would change with QB. We just recently started using the QB Avanced and I would like it if it allowed users that aren't Admin or Standard all access to have access to the app instead of having to go on the website everytime. Review collected by and hosted on G2.com.
KM
Kiran M.
Senior Accountant
Mid-Market(51-1000 emp.)
What do you like best about QuickBooks Online?
Hassle free access to Books of Accounts at one's convenient place and time. Getting started with QBO is tutored using the QBO accountant. Suitable for Small and Medium industries with its feature of tracking inventory and time taking. Review collected by and hosted on G2.com.
What do you dislike about QuickBooks Online?
Side Menubar should have the option to slide to the left side of screen when the reports are being viewed. Review collected by and hosted on G2.com.
AC
Verified User in Computer Networking
Small-Business(50 or fewer emp.)
What do you like best about QuickBooks Online?
QBO is accessible from any of my devices, by any of our users at any time. No installs required. No Single User Mode needed. It has direct connections to our banks and credit cards for easy entry and reconciling. Review collected by and hosted on G2.com.
What do you dislike about QuickBooks Online?
Cannot sort the Invoice Screen by Sent/Viewed. Review collected by and hosted on G2.com.
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