Quantum Metric Reviews & Product Details

That it aggregates sessions for review very well and allows all kinds of data to be broken down and compared in dashboards, trend analysis, and video reviews to learn user behavior and friction points. Review collected by and hosted on G2.com.

Case sensitivity in segment builder searches. Lack of ongoing refresh rates that cause the same data to load even though new segments are benig searched. That I cannot separate error codes, success codes by commas and have to use separate lines to search data in the segment builder which wastes time spent finding things that can be more easliy found using csv (comma separated values). IT's difficult to get simple answers in the Quad, for example if I want to define what "Attention" means in Visible, there is not a glossary of commonly used terms that I can refer to save time to get a clear answer. I have to search chat threads like I am on Reddit and decipher which threads are menaingless to my search and where I may find a quick, effective answer.

When I go to review Mobile Phone sessions a LOT of times I get White blank screens and not screens with what users saw, so a lot of my Mobile searches waste a lot of my time. Review collected by and hosted on G2.com.

I have been using Quantum Metrics for some time now. It has improved a lot in terms of monitoring and alerting. It is quite easy for us to find the user sessions and look at their session and see how things went for them Review collected by and hosted on G2.com.

The alerting still does not work in a way which is useful for us in most of the scenarios. For example for an alert for "unique visitors" and some criteria...the alert gives "Affected users" which I have noticed is usually less than the threshold when the alert has fired. Review collected by and hosted on G2.com.

Easy to use, track clean and quick interface and multitude of searching options. It is easy to implement in our code and allows for multitude of teams to gain insight into user behavior and track issues. It's easy to integrate with other ticketing tools to tie back sessions and be able to recreate scenarios for our customer support team to action. We use this tool on a day by day by multiple business units. Review collected by and hosted on G2.com.

We would like to be able to tie sessions where Quantum Metrics is having issues capturing data. Either if it's a firewall issue or some other limitation, so we can track those and troubleshoot them. Review collected by and hosted on G2.com.

The sheer number of different reports and insights you can generate from QM is so helpful. I love using the new Interactions Beta + Journey Flow. The ease of downloading data and sharing it (Screenshots) is incredible. Session Replay's have been shown to be incredibly transformative for us - in terms of highlighting and sharing issues/experiences from Customers. Review collected by and hosted on G2.com.

The loading speeds with Interactions Beta. I have found that when you try to load zones, it can take upwards of 30min to load data for a page with ~50 zones. This has resulted in a lot of late reporting from our side, which can present itself as an issue. Review collected by and hosted on G2.com.

I like that I can setup Alerts to track failures for our new travel routes. I can pull the data to help resolve any issues during the booking journey. I also like the new Interaction feature. Review collected by and hosted on G2.com.

I dislike that when searching for a session replay and the customer was using the mobile app the sessions are either non viewable or I simply can not locate the reply in QM. Review collected by and hosted on G2.com.

Quantum Metric has helped me to understand how users are interacting with our site. It helps me to visualize how certain changes to our site may impact our customers. Review collected by and hosted on G2.com.

Quantum Metric has a large amount of data at it's disposle. It can be difficult to know where to dig in first. Review collected by and hosted on G2.com.

The event tracking integration we have with Adobe is a game-changer. Everything we need to fully utilize QM was set up in a flash. Review collected by and hosted on G2.com.

It takes time to learn the tool, but to be fair that goes for almost every (new) tool. With QM we found that some team members had trouble getting started and integrating it into their weekly workflow, but after creating dashboards we lowered the barrier of entry. Review collected by and hosted on G2.com.

I'm able to hear about an issue and either recreate it or pull up the reported replay and observe exactly what the issue is. Once discovered, leverage QM to quantify the issue for prioritization. Review collected by and hosted on G2.com.

nothing comes to mind. only typing in this field because i have to Review collected by and hosted on G2.com.

How intuitivie the segment creation is, and the ability to watch users sessions. Review collected by and hosted on G2.com.

It can run really slow from time to time. Review collected by and hosted on G2.com.

• Gaining insights into customer engagement with our new features, such as assessing the impact of introducing 'Buy Now' capability on search.

• Identifying customer pain points; for instance, we discovered 'Out of Stock' errors through QM analysis of 'Buy Now' clicks.

• Clarifying ambiguous customer feedback from Medallia by directly observing user sessions.

• Quantifying the scope of customer issues, and assessing their impact on conversion rates and revenue potential.

The support from Kayla has been exceptional, during office hours and beyond, enabling me to harness many capabilities of the QM tool for better decision-making and driving business and customer outcomes. Review collected by and hosted on G2.com.

* In some cases, software glitches results in not capturing certain user interaction on the site. Review collected by and hosted on G2.com.