Qualtrics CX for Contact Centers Reviews & Product Details - Page 9

It is an advanced tool to evaluate social networks not only quantitatively, but also qualitatively, it has more than 300 widgets, with excellent functions, it has features such as:

1. automation

2. tags in reports

among others. Review collected by and hosted on G2.com.

It has so many widgets that sometimes it is difficult for us to read the reports, it is difficult for us to extract the forum posts. Review collected by and hosted on G2.com.

Comparable data across multiple accounts; precise social media monitoring, works very well with smart filters, especially to narrow down topics; easy to identify most active accounts, top posts and influencers. Review collected by and hosted on G2.com.

-comparable data across different channels (LinkedIn impressions? - twitter potential reach)

-deeper social listening across the web.

-certain data visualizations could be improved;

modulation for social media dash-boarding is not very flexible, and some modules just look plain odd. It is not fit or straight-forward reporting; Review collected by and hosted on G2.com.

It is a nearly perfect tool for evaluating mentions of keywords, not only in a quantitative way, but also qualitative as it permits you to review each one individually. It would be useful, in order to identify trends, and not only search in past events, to add a topic discovery tool based in a cluster engine search. We would analyze more comprehensively and enhance our consulting more proactively.

*Data displayed in a clear way, in order to provide a good functionality rather than only a "good looking" dashboard.

*Great query based segmentation tool that provides a nearly perfect segmentation tool.

* Best price for the massive amount in volume of mentions provided in plans. Review collected by and hosted on G2.com.

Engagor is less appropriate for a hashtag analysis, I find that it misses key points like reach and impressions of the hashtags monitored. I miss a bit the alert settings in basic plans using Boolean Queries.

*In order to monitor hashtags, it would be really useful to know about: contributors, reach and impacts made by this hashtag.

*It could add a cluster based search tool for topic discovery.

*Mention sentiment could be a bit more optimized in Spanish language Review collected by and hosted on G2.com.

Example overview of new features available in the next version of the software. Some good examples of used cases for insight. Review collected by and hosted on G2.com.

The schedule (timing not the order) was not followed on Wednesday 17th. Review collected by and hosted on G2.com.

It is the very powerful tool which I used. It has very good statistics. It has the ability to search the reviews. They also provided the good support, you can reach them. Review collected by and hosted on G2.com.

I dislike one thing here, it takes lots of time to setup and maintenance. For the new user, it is a little bit tough to understand this. But when you are familiar with this, this is easy to understand. Review collected by and hosted on G2.com.

The ease of communication, very practical for managing my social networks at the same time Review collected by and hosted on G2.com.

I don't dislike anything, so far it has worked perfectly for me. Review collected by and hosted on G2.com.

Ability to load records and use of the tool to search for insights. There are a lot of built in tools that simplify this process and the ability to preview results is also helpful. Review collected by and hosted on G2.com.

Sometimes the platform can be slow and lagging. Also the website times out and you will lose your progress if you don't save often. Review collected by and hosted on G2.com.

I like having everything in one dashboard so you do not have to jump from one social platform to another. Review collected by and hosted on G2.com.

I disliked the history view because it could get confusing Review collected by and hosted on G2.com.

Simple enough to use. Smart features such as sentiment scoring and possibility to add internal notes. The customer service team, who you reach via chat, are quick in answering and always very helpful. I appreciate that the tool continues to develop to keep up with an ever-changing market. It's played a vital role in our growth in social media. Review collected by and hosted on G2.com.

I miss some features such as being able to answer Facebook and Trustpilot reviews directly in the tool (although we can monitor it), but this is not on CX Social's end but in the forums itself for not providing their API's. Review collected by and hosted on G2.com.

updates, webinars, collaboration in general Review collected by and hosted on G2.com.

reporting section, search function, metrics for AHTs intransparent Review collected by and hosted on G2.com.