Qualtrics CX for Contact Centers Reviews & Product Details - Page 12

the complexity of what can be done within CX and the analysis and reporting Review collected by and hosted on G2.com.

the support when an issue arises and that features were said to be included / would be provided in a specific timeframe, but in the end they were not. Delays in FB messages appearing in CX, when they were visible in FB directly for up to 30 mins. Review collected by and hosted on G2.com.

The analytics are really insightful and it is useful seeing them on the dashboard. You can then drill down and analyse the key strengths and weaknesses of your customer service qualitatively and quantitatively. This data can be connected to future performance metrics and measured over time. Review collected by and hosted on G2.com.

Very little is bad about Clarabridge Analytics. I have seen better and more cost effective voice of the customer offerings though. Review collected by and hosted on G2.com.

- The segmentation analysis and reporting

- the sentimental analysis reports

- the tags

- the auto reply and scheduled publishing Review collected by and hosted on G2.com.

- unable to integrate with the web portal

- sometimes there's a delay appearing the mentions or the msgs Review collected by and hosted on G2.com.

The comprehensive and extensive analytics module, as well as the intuitive user interface. They make our social media team's work easier. The chat-based support is great and fast as well, my longest waiting time was about 40 seconds. Review collected by and hosted on G2.com.

Even though they have a fine idea-sharing site, certain functionalities are missing - Facebook Group support for example. I'm positive they will develop these as soon as they can. Review collected by and hosted on G2.com.

How customisable the workflow tool is - I love how easy it is to search for options and how in-depth the search strings can be. Review collected by and hosted on G2.com.

It's not as easy to filter out our own mentions. The insights and performance tabs, despite having the same filters, sometime's deliver different results Review collected by and hosted on G2.com.

The ability to assign tasks to other users, and see the performance of different team members. Review collected by and hosted on G2.com.

It can be very slow. I wish there was "bulk actions," such as the ability to select multiple posts to like, assign labels to, or resolve at the same time rather than doing it one at a time. Review collected by and hosted on G2.com.

I like CX Social for handling mentions to handle mentions flows,within a team, coming from multiple platforms at one place. Review collected by and hosted on G2.com.

The tool doesn't cover all our analytics needs and publishing features are weak (but I assume that social networks are more complex than ever).

App stores review ... :( Review collected by and hosted on G2.com.

Really simplies things for me. I am still learning how to use this program Review collected by and hosted on G2.com.

I wish I was more technology savy. I need more training on this product Review collected by and hosted on G2.com.

CX Social makes your life much easier when you have multiple channels to moderate and manage. It's easy track historical data and insights that helps in providing accurate numbers and reports to our clients. Review collected by and hosted on G2.com.

Since we provide 24/7 service it's annoying seeing some delayed notifications every now and then. Review collected by and hosted on G2.com.

I love the fact that I am able to reach out using the chat function anytime I have a question. Review collected by and hosted on G2.com.

There have been times were common functionalities aren't available with the system Review collected by and hosted on G2.com.