Qualtrics Customer Experience Pros and Cons

The survey platform is dynamic and intuitive, but still functional for even a novice to use. I love the creative flexibility dashboard customisation offers. I use it every day to keep track of multiple customer experience programs across the business. I love that we can integrate it with software like Q and our CRM systems. Our licence makes implementing it into our organisation seamless.

I love this platform and I'd recommend it to anyone in the Business Intelligence, Insights or Market Research space. Review collected by and hosted on G2.com.

While Qualtrics does have a bit of learning curve some areas (Dashboard Mapping, Directories, Workflows, and Automations), the Customer Success Hub and the Customer Service team are absolutely golden. I've never been lost for long. They're easy to contact, very knowledgeable, and full of ideas. Review collected by and hosted on G2.com.

I personally felt using the Qualtrics platform is hassle free and easy to learn by exploring the features of it. I have mostly used the platform to develop the dynamic surveys by using the multiple question types the multiple question types provided in this tool will help the analyst to ask the various kind of questions to the customer to get the absolute experience of the product. The other notable features of the platform includs the powerful dashboard building capabilities with the various widget styles to suite the business needs to understand the customer experience on the products and also consists of features such as textIQ for measuring the sentimental analysis score on the customer review , statsiQ to get the statistical measures on the survey results. Qualtrics platform offers wide integration capabilities with the various SAP and non-SAP systems , different communication channels for the survey distribution. The Analytics and reporting capabilities of the system is helpful for the research analyst to understand the flaws of the product , and to plan for the implementing the better functionalities for the product. Review collected by and hosted on G2.com.

I personally felt some customisations can be implemented in the stand-alone workflow spaces, typically when running the ETL workflow in the scenario of the automation workflow calls, needs to ensure when the workflow should be triggered only if there is no workflow is running by the time of the other workflow is triggered. Review collected by and hosted on G2.com.

None. I was sold on the promise that the system could handle our data set, then left with no support. When the survey was published it immediately crashed. Then customer service helped to implement the loop feature but they told me wrong how to do it. And that system crashed. Then I did it on my own and it worked. Review collected by and hosted on G2.com.

Lack of ability to analyze data. Once I got the survey to work and collected data I was completely unable to use your system to analyze it. Instead of helping to find a solution I was told to not use so many questions next time. In order to even extract the data I had to hire a graduate student at the University of Minnesota, and using the super computer she extracted the data. From there she cleaned it and was able to easily analyze it. It's ridiculous that a multi billion dollar company could not do this. Unfortunately, this cost us an additional $5,000. That means we paid $5,000 for your relatively useless service and an additional $5,000 for a student to fix it. I firmly believe aualtrics should provide a refund of at least $3500. I have tried contacting the company but I continue to be ghosted. Review collected by and hosted on G2.com.

Dashboards are powerful sistems to connect the company with our customer key areas. Review collected by and hosted on G2.com.

The look and feel of the engage platform is not up to date.Lack of colours and still quite complicate to manage. Review collected by and hosted on G2.com.

The ease of creating surveys is a huge bonus. Also love the sentiment analysis widget for open text questions Review collected by and hosted on G2.com.

I want to be able to visualize the same data set for different time frames side by side on the same dashboard. Hoping for the ability to filter at the group level rather than just top of page filters. Review collected by and hosted on G2.com.

The frequency of the follow-ups. I received an email throughout the day informing me of what was going on with my issue. Review collected by and hosted on G2.com.

They were not able to resolve my issue in a timely manner. Review collected by and hosted on G2.com.

Its experience management software captures and analyzes customer feedback and sentiment across multiple channels, providing actionable insights to drive business growth Review collected by and hosted on G2.com.

At times difficult to remember the UI and integration options. However, with frequent use, it becomes easy and one can implement integrations Review collected by and hosted on G2.com.

It's user friendly, easy to use and the support services are extremely fast and responsive. Review collected by and hosted on G2.com.

Sometimes I am not about to find the real outcomes of the data which I share over it but it's just a small draw back Review collected by and hosted on G2.com.

I have used qualtrics from last 5 years it's a complete analytics tool for insights sentiment analysis crosstabs and dashboard, reports it's a good tool Review collected by and hosted on G2.com.

Only thing I dislike is you have to pay 100-200$ to get their certificates it's kindoff not required Review collected by and hosted on G2.com.