Qualtrics Customer Experience Pros and Cons

Qualtrics allows for detailed, customizable surveys that work well both for creation of a survey and for data analyzation. I use it for academics, work, and for personal/social uses. The many features allow for clean, simplified ways to ask questions that would otherwise seem messy and take up way too much space in a survey if done on any other platform. Review collected by and hosted on G2.com.

Sometimes the loading takes a very long time, or Qualtrics doesn't save all of the questions I created. It can be difficult to edit things as it seems the site glitches at times. Review collected by and hosted on G2.com.

They were very helpful since the begining of the project and they helped us achieve our goals in an effective manner. The service after delivery was quite commendable. Review collected by and hosted on G2.com.

Till now, there isnt anything that has bothered us. Whenever we have any queries we get the answers before the expected TAT and sometimes they help us beyond their office hours. Review collected by and hosted on G2.com.

Qualtrics customer experience is great online survey platform to measure customer experience. Easy to create interactive surveys using the drag and drop functionality and can be easily be customized in many ways . Large variety of questions types and branching logic. The tool aslo gives feedback to surveys and aslo it's easy to setup NPS dashboards for each department in our organization that enables us to track results very easily. Review collected by and hosted on G2.com.

Honestly I have no complain so far. Since deployment the tool has been functioning extremely well . Review collected by and hosted on G2.com.

It is very nice aesthetically and the processes to get more information from those who were surveyed are simple, We can also find and correct low scores that are accidentally left. Review collected by and hosted on G2.com.

I think contact management could be better, and some more flexibility to manage and report on different segments would be useful. Review collected by and hosted on G2.com.

I'll start by saying that we used a well-known Qualtrics competitor's solution for years before switching. Why the switch? Some of my favorite features are:

Integrated translations of comments provided by those surveyed

Text analysis of comments

Excellent contacts management through Directories Review collected by and hosted on G2.com.

I have taken the Basecamp training and am still not clear on workflows.

Extracts of survey data could be simplified and the extracts cleaner/easier to read and manage. Review collected by and hosted on G2.com.

Qualtrics CX is a simple and easy tool to use. Its user interface is simple and is easy to build surveys and have them maintained. Also the web intercepts work well with the logics and it is also easy to setup and use. Review collected by and hosted on G2.com.

The XM Directory needs more updates, basic features like using a Filter to extract data on a ongoing basis using API is unavailable. It has set a basic parameters that can be used. but i would like something similar to exporting responses. wherein using a filterID i can filter as i need. a similar functionality of using filter ID in XM Directory will be useful.. Similar to this there are few more example wherein we use day to day that can be improved and can have a bigger impact on our experience Review collected by and hosted on G2.com.

I like Qualtrics Customer Experience because it allows users to test out and use different functions within Qualtrics. I've built several surveys and used the data analysis tool to get results in an easy and timely way. It also provides a space for users to get their questions answered and learn from other users' experiences. Review collected by and hosted on G2.com.

It is hard to identify downsizes for Qualtrics Customer Experience, but if there's one is that sometimes it takes a day or two to get some feedback or help when there are issues to be resolved. However, all the issues I have had have been successfully resolved by Qualtrics staff. Review collected by and hosted on G2.com.

It is cost effective.Small and medium organizations and business can afford the product.

Friendly user interface

The product is easy to use and navigate through.

The support team is alwas ready to help ulike other platforms where they keep you waiting for long. Review collected by and hosted on G2.com.

I have nothing to dislike about the product.It has served me well Review collected by and hosted on G2.com.

I like this software for its basic data visualization and project management capabilities, it allows users to track project progress and also manage multiple projects effectively. Review collected by and hosted on G2.com.

The truth is that I like everything about this software, it adapts perfectly to our work needs. Review collected by and hosted on G2.com.

I love that it provides great dashboards that allow you to track results in real time. Review collected by and hosted on G2.com.

There is nothing that really bothers me about this tool, it has some flaws like every tool. Review collected by and hosted on G2.com.