Qualtrics Customer Experience Pros and Cons

Drag and Drop features, easy to collaborate Review collected by and hosted on G2.com.

lag issues, with heavy studies the Block and survey flow become practically impossible to work with Review collected by and hosted on G2.com.

Self service, easy to use, powerful reports Review collected by and hosted on G2.com.

Some solutions can only be done using API instead directly Review collected by and hosted on G2.com.

It is easy to learn and incorporate and provides an end-to-end solution to analyze the customer's behavior using interactive dashboards

personalized surveys for any topic-specific

using great models to analyze the trends from sample space Review collected by and hosted on G2.com.

tho it is a great and useful tool, costing is an issue research firms look for comparatively low-cost solutions

provides a wide range of questions including different scales and visualization it should be more specific and basic leading to analytical statics Review collected by and hosted on G2.com.

Through advanced analytics and AI, Qualtrics CX turns feedback into actionable insights. Businesses can predict customer behavior, identify satisfaction drivers, and take proactive steps to prevent churn, boosting loyalty and driving long-term success. Review collected by and hosted on G2.com.

No negative or Dislike points that i have Experienced in Qualtrics Review collected by and hosted on G2.com.

Qualtrics is well known platform with ease of survey creation, simplifying the survey user interface Review collected by and hosted on G2.com.

Qualtrics have great interface but it need improvement on custom setup. Review collected by and hosted on G2.com.

I like that it is easy to use and explain to others, it can easily be distributed and duplicated. We can also provide clients templates when they do not want to use the exact ones we offer. Review collected by and hosted on G2.com.

The customers like the old results pannel more than the new one because it would allow them to download it as a .pdf and share with their managers. Only a few people have access to qualtrics in the company so they like it that they can share the results seperately. Review collected by and hosted on G2.com.

Qualtrics is very dynamic in a way that allows different kinds of survey styles and attachments that make it versatile and it's usability wide. It allows to make changes to the survey at any point in time and records important details of the systems used and date/time of completion Review collected by and hosted on G2.com.

When creating an email response format in the settings, codes need to be used to make calculations that are not easily available and not something a user is informed about. I had to find that out through a different source to check that. This was not easy

The flexibility on how to replies to respondents shpuld be higher wherein code are made explicitly available. Addition of the header or footer would be a great option to have for corporate responses.

I would use qualtrics almost 5 days a week and it was usually straightforward but for complicated cluent demands, it got tougher Review collected by and hosted on G2.com.

Easy to use software to create research instruments online. Customer Support is great! Review collected by and hosted on G2.com.

Nothing comes to mind. One of the best online software platforms I have worked with. Review collected by and hosted on G2.com.

It is easy to use, with a few clics you can send a survey for your customers, the number of features is interesting, you can do a lot with the metrics that Qualtrics has. Review collected by and hosted on G2.com.

For the moment I don't find anything that dislike me yet. Review collected by and hosted on G2.com.

Survey setup is quiet streamlined. Platform gives more emphasis to ease of survey design and also has multiple avenues with which you can distribute survey. It also gives more control to design the survey flow and also add advanced logic. Review collected by and hosted on G2.com.

There are quiet few limitations when it comes to Customer Experience module. There are few widgets such as heatmap that is disabled also there is no other way to scale number set questions in this module. Custom calculations enable scaling but the effort required could be reduced if we have scales to assign for number set questions. Dashboard creation can be made more advanced to be more in line with dashboarding capabilities of data visualization tools such as Tableau or PowerBI. I think dashboard can use some more new exciting features and capabilities. Review collected by and hosted on G2.com.