We've tried a ton of chat tools over the years, in everything from our corporate site, business site, and internal sites that serve our customers and partners. We started with a pilot of Qualified and it was like night and day. What our team thought of initially as a "chat tool" was more like a go-to-meeting. We could watch people browse our site, set up rules to see who was hot and who was ot, and then watch the hot leads browse and proactively connect. Review collected by and hosted on G2.com.
We need multi-language in the admin console Review collected by and hosted on G2.com.
Video Reviews
Bots don't sell and humans don't scale. - @seanwhiteley, Co-founder of Qualified
1,139 out of 1,140 Total Reviews for Qualified
Overall Review Sentiment for Qualified
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Qualified has revolutionized the way we connect with qualified buyers on our website. It effortlessly identifies each visitor as they arrive, offering real-time insights into their behavior and interaction with our content. The tedious back-and-forth of scheduling meetings with the right AEs is a thing of the past.
One of my favorite aspects of Qualified is Piper, who is always ready to engage in a conversation and book meetings seamlessly. She’s been an invaluable addition to our team, and onboarding her was so fun.
Additionally, Cassie Dodd has truly become an integral part of our team. Onboarding Qualified was super easy, with her holding our hand every step of the way. Her dedication to going above and beyond with any request we send her way is remarkable. She provides detailed, insightful guidance on navigating the platform, ensuring we get the most out of it every step of the way. Review collected by and hosted on G2.com.
N/A - Everything has been great within the platform. Review collected by and hosted on G2.com.
The Piper AI is excellent and allows you to build a scalable model for customer interaction on the website. Training the AI model to effectively be an AI representative for the business, means you can offer a great customer experience with little upkeep.
There are also some extremely creative things you can do with offering different experiences to different customers depending on who is on the website. This is perfect for tailoring the experience to your ICP or when you don't have a product that appeals to the masses.
Richard Felle at Qualified was excellent at managing the implementation for us. We've never worked with a team that is so diligent, hands-on and goes above and beyond to make the project successful. Review collected by and hosted on G2.com.
Nothing! Lessons learned would be to have a clear plan for lead routing, attribution and the broader process built out. However Qualified will support you with this in the implementation process. Review collected by and hosted on G2.com.
Qualified has enabled us to get into high quality sales meetings so much faster with the ability to target certain accounts that visit our website and connect them to their assigned rep on the account in real time. So far, we've been able to drive:
434 conversations with visitors
357 meetings offered
247 meetings booked (69% conversion rate from meetings offered to booked)
Pipeline and Revenue influenced with Qualified:
$18M in Pipeline
$894.7K in Revenue
Qualified not only boosts engagement but also generates higher-quality leads, ultimately resulting in larger deal sizes. Review collected by and hosted on G2.com.
We have some custom integration requests and the ability to integrate into 2 marketo & 2 SFDC instances which is not possible today but we're working with the Qualified team on a solution and a possible integration build to help solve some of our issues. Review collected by and hosted on G2.com.
Qualified allowed our organization to run an extremely lean and effective in-house chat team while at the same time utilizing the AI SDR to be available 24/7 and help drive sales conversations, reduce support questions and better direct to self-serve when appropriate.
The team was one of the best we've worked with, they were super responsive and helpful throughout our entire time with them. The product was intuitive and had so many cool features, there was rarely a scenario we thought of that the product wasn't able to handle. When you include the Signals functionality as well, this really helped us focus on the right accounts at the right times from SDR>BDR>AE and beyond.
We were able to run an internal experiment on the overall efficacy of having chat vs. only forms and it came out very much in favour of Qualified adding value at almost every step. Review collected by and hosted on G2.com.
There were times where SFDC hierarchies didn't translate as well as they could have into account views, making it difficult sometimes to understand whether we were targeting EMEA or NA arms of companies (which was important for us with different team crediting). This was specifically a challenge with Signals and intent data, but was limiting. Review collected by and hosted on G2.com.
We've been customers of Qualified for a while now, and our chatbot has consistently been one of our top pipeline drivers year after year. Testing AI Email and actively using Piper has been a game-changer, allowing us to scale engagement on our website effectively.
Since taking ownership of our chat experiences, one of the biggest highlights has been working with Brittany R. She has been an absolute gem, providing invaluable support, best practices, and opportunities to test new features. Her expertise and guidance have played a key role in helping us maximize the platform’s potential—we truly wouldn’t be where we are today without her.
If you're searching for a powerful chatbot solution backed by an incredible support team, Qualified is the way to go! Review collected by and hosted on G2.com.
I can't think of any downsides—any potentially missing feature is always shared with the team for consideration. Review collected by and hosted on G2.com.
We switched to Qualified Chatbot from Drift at the end of last year, and it has been a total game-changer for our marketing and lead generation efforts. Our Piper instance has been delivering fantastic insights and engagement on our website, allowing us to learn much more about our prospects than with previous tools.
One of the biggest highlights of our experience has been working with Logan B.—he has been absolutely instrumental in our success. His expertise in training and optimization has helped us unlock the full potential of the platform, and we wouldn’t be where we are today without his guidance.
The level of customization with Piper is incredibly impressive, and with Logan’s support, we’ve been able to fine-tune it for maximum impact. The results speak for themselves—our lead gen team is now capturing high-quality Marketing Qualified Leads more effectively than ever before!
If you're looking for a chatbot solution that is powerful, insightful, and highly customizable—Qualified is the way to go. Highly recommend Review collected by and hosted on G2.com.
If there’s one downside, it’s that Qualified’s documentation could be more robust, as finding self-serve support isn’t always the easiest. However, this hasn’t been a major issue for us because Logan is always there to provide quick responses and helpful training whenever we need it. Review collected by and hosted on G2.com.
Honestly, the customer support has been incredible. From day one, our Success Architect, Rob Kubovic, has felt like an extension of our team. He's always super responsive, knowledgeable and proactive when it comes to fine-tunning things.
The platform is great, with various capabilities that have helped us take our pipeline generation to the next level. And with Rob's help, we're always making sure we don't miss any opportunities to improve our implementation. Review collected by and hosted on G2.com.
Nothing to dislike. The only thing I'd wish for is being able to use Qualified across all my work projects - it would make my life so much easier! Review collected by and hosted on G2.com.
Our piper (ai chat bot) named Derrick is improving every day, and he is already doing a great job answering questions and directing web visitors to our correct teams. I love being able to see the most common questions and being able to feed him source documents easily to help fill in the gaps. Also, Logan is a marketing expert and an outstanding CSM, providing invaluable guidance and quick responses when we have questions. It has been such a great transition meeting with him regularly. Review collected by and hosted on G2.com.
Not much negative I can say about Qualified Review collected by and hosted on G2.com.
The team at Qualified did everything possible to make the migration from our previous solution as easy as possible. The quality of the AI SDR has been great. We are getting a lot more conversions via the chatbot, and the AI also handles every question with ease. Review collected by and hosted on G2.com.
Nothing significant. There are a few minor things which have become feature requests, which the team has been very receptive to. Time will if they become GA features. Review collected by and hosted on G2.com.
I'm a consultant working with a client that has been implementing Qualified. Kaylin Selor, our success architect, has been an amazing resource and guide during the implementation process.
The client is early in "go live," but the sales team has been enthusiastically using the tool and booking meetings. Additionally, we've seen the AI SDR book meetings on the reps' behalf.
Additionally, we've been exploring interesting ways to use Qualified with other platforms in the client's tech stack to enhance the web visitor experience and improve sales & marketing outcomes. Review collected by and hosted on G2.com.
We're early on in "go live," but I don't have any negatives to report. Review collected by and hosted on G2.com.
