I love that QLess takes the guesswork out of estimating how long the wait is when assisting guests who visit our office. The live status page and text messages for guests is also a great plus, especially if folks decide to step away from our lobby to go grab coffee or stop by another office while they wait. It has helped tremendously in making our services run smoothly! Review collected by and hosted on G2.com.
I don't love the terminology used in QLess. For example, while using phrases like "walk-ins" is quite common, we do serve visitors who need accessbility accommodations and always refer to our "walk-in" services as "drop-ins" instead.
I also wish that when staff summon guests that instead of disappearing from the CEC, they would remain on there until services have been completed. Perhaps those being summoned and served can be moved to the bottom with a status bubble that says "Summoned" and "Now Serving" - this might just be a quirk because of how our office operates, with front desk staff monitoring QLess' CEC for drop-ins with back-office staff actually meeting with guests.
Another downside (likely just another quirk with our office) is that our office is located in a concrete building which provides poor data connection where guests may not receive text messages or be able to refresh the status screen if they choose to wait inside the building for services. We aren't able to display identifying information (names, phone numbers, etc.) on a screen in the lobby, but we could look into it if guests were assigned a random number when adding themselves to the queue that would display on the screen instead. Review collected by and hosted on G2.com.
20 out of 21 Total Reviews for QLess
Qless has an excellent platform for managing the flow of appointments and walkin guests. It was easy to implement in our environment and integrated nicely into our operations.
The configuration is easy to understand and the operation is easy to train. Our guests and employees enjoy having a simple interface to engage with.
Our administration and board appreciate the data that is collected on our guest interactions. I appreciate how responsive and thorough the support and leadership teams are. Review collected by and hosted on G2.com.
The product is still growing and, as such, occasionally there is functionality that seems like it would make sense to have in a B2B queue management system baked in already but is not avaliable.
For example, a way to see all services assigned to all users in one place. Currently, you have to individually view each user to see what service is assigned to them. Review collected by and hosted on G2.com.
I love how our team is able to support the public in a timely organized manner. Review collected by and hosted on G2.com.
There isnt really anything we do not like, i just wish that same day reporting was available vs next day. Review collected by and hosted on G2.com.
The communication with appointments for customers. I like that they recieve email and texts and that they recieve updates. Review collected by and hosted on G2.com.
We have had several people with confirmed appointments with emails and text message confirmations, that are not reflected on our side.
Unable to summon more than one person at each station. We must end the session immediately after beginning the service in order to move onto the next person which is creating inaccurate statistics.
inaccurate waiting times due to the daily work load. Review collected by and hosted on G2.com.
The ease of scheduling an appointment at the campus in which I work. Review collected by and hosted on G2.com.
Not being able to schedule appointments at various campuses, and not being able to edit an appointment. Review collected by and hosted on G2.com.
Very customizable and flexible system. Easy for clients to interact with. Review collected by and hosted on G2.com.
I wish there was a way to intervene in the script and text directly with clients. Back end set up of scripts can be a little confusing. Review collected by and hosted on G2.com.
Qless allows the users to manage wait times and send those in line a text message when it's their time. It also allows the user to document in a very efficient manner. Qless is a great tool for the education field for admissions and advising. Review collected by and hosted on G2.com.
Sometimes Qless can take a little bit longer to update and can be somewhat confusing to a first time user. However, it's really easy to learn and practice does make perfect. Review collected by and hosted on G2.com.
Qless is highly regarded by its users as a powerful tool for improving customer service and streamlining operations. Its customizable features and robust analytics tools make it an excellent choice for businesses of all sizes. Review collected by and hosted on G2.com.
Qless is still a highly regarded software solution for managing customer queues, and its benefits may outweigh any drawbacks for many businesses Review collected by and hosted on G2.com.
The virtual queuing system is undoubtedly the best thing about QLess. No longer having to stand around and wait in a physical line, students are much happier since we implemented QLess at Del Mar College. Student satisfaction was on full display during our most recent registration period, where some of our queues had anywhere from 60 to 70 students at a time. With QLess, the wait is much more palatable, with students being able to wait at any of our provided lounge seating, computer stations, or in our cafeteria dining area while waiting to be summoned. Review collected by and hosted on G2.com.
A few features are a bit dated in appearance and function and could benefit from quality-of-life updates. That said, QLess has recently updated many of the platform's tools, and the QLess team has assured me that more platform updates are forthcoming. From what I've seen of the updates they have made, I'm very much looking forward to seeing what they improve on next. Review collected by and hosted on G2.com.
I like the organization of our queues, the communications with our customers and the ease of scheduling appointments. Most recently, I was appreciative of the ability to cancel several hundred appointments when we had to close for a hurricane. Review collected by and hosted on G2.com.
I would like more control over the creation of queues, resources, and the designation of resources to queues. Review collected by and hosted on G2.com.
it provides seamless integration of scheduled task and appointment in a single pane, thus giving broader view. Tool incorporates link to the meeting and count of appointment. Review collected by and hosted on G2.com.
There is nothing to dislike about the company. I have never experienced anything bad and will be beneficial to anyone looking for a tool that provides exceptional performance and productivity. Review collected by and hosted on G2.com.
