ServiceMax Reviews & Product Details

What I like best is the level of quality service I receive. From our account rep to the help desk technicians, I am always treated with respect and A-class service. I can also call one of the team with a question and they are always happy to take the time to listen and solution right on the spot. Review collected by and hosted on G2.com.

I do not love how they share the updates. I do undrstand how it is difficult to share each version's update to a each clent, but it would be most helpful if it could be somewhat directed. Review collected by and hosted on G2.com.

FieldFX has been a lifesaver for our business. The intuitive interface and customizable templates make creating professional quotes a breeze. The scheduling features, including automated reminders and crew availability tracking, have significantly improved our efficiency. Review collected by and hosted on G2.com.

Access to default Salesforce products is more complicated. Review collected by and hosted on G2.com.

As we are using Optimax API (Ease of Integration ) ,On the Day Work orders getting assigned in a optimised way in major scenarios ,

-> We got so many functionalities (Mandatory resources,Preferred Resouces , Banned Resources , Costfactors,dependencies ) that we can send it to optimax and get a optimised response . Hence it is easy to use .

-> API Response is so quick , we get the response in few seconds .

-> When we went live in production we have so many doubts and observation hence raise the case . If it is urgent we get the support help quicky (Usually had discussions with Bala)

->Frequency of Use : We are using this in production currently , all On the Day work orders are assigned by Optimax APIs . Review collected by and hosted on G2.com.

As we are using Optimax API for On the Day Work Order assignment

-> We cannnot pass two overlapping event in the event section of payload payload .

-> Few Documents needs to be updated properly . Sometime it do not clarify few things hence we need to raise a case . Review collected by and hosted on G2.com.

We were able to build out menus and and selections so that it nicely guided the FSE through the steps to complete a service efficiently and accurately. We moved from an in house server with distributed jobs to the cloud which means that the data is global and always up to date. Support is responsive and collaborative. Review collected by and hosted on G2.com.

The end user experience is nice but the development tools could are a bit awkward and clunky. Migration tool could be more granular and specific and the Wizards could have more consistent look and feel but us IT people figure it out and get it done. Review collected by and hosted on G2.com.

ServiceMax application is very good one which having the simple clickable options for better user expriance and very precise with resepect to data and security/privacy, ease implementation, good customer support, ease to inegerate with other applications like salesforce. Review collected by and hosted on G2.com.

therea are multiple screens,wizards,sfms whichare bit difficult to understand from my side, other than that all good from my side. Review collected by and hosted on G2.com.

SrerviceMax yet an powerful product to Feild service Engeineers, provides. The UI is designed to understand and handle with ease.

Optimax engine is yet another add on to reduce the work along side. Review collected by and hosted on G2.com.

Service Board UI needs some type of improvement , though history tracking is available in change logs, its difficut to track down the history of each each on a order wise , Better dashbord to monitor the platform events would help monitor the transaction in ease. Expecting a quicker response time on cases. Review collected by and hosted on G2.com.

I found out that FieldFX has been good for reducing the time that is taken in the field ticketing process. It is convenient to be able to attach documents both in the online and offline mode, as well as to take photos at the workplace or create reports. Review collected by and hosted on G2.com.

It is on such occasions that connectivity is limited on remote sites and I have been unable to close tickets and even reports. An option for fully offline data entry with a sync option would be our best choice for improvement. Review collected by and hosted on G2.com.

Very Good COmponents and ease of disptaching in ServiceBoard And Easy offline access for FSE , can dispatch WO and Cases Offline with No customisations , can do SFM mappings and also control security using Group profiles, Call up custom acion by URL which can also work offline , setting up lookup filters is also easy and the best is service report to out end customers with ease of Javascript magics and CSS beauty Review collected by and hosted on G2.com.

Nothing being working on it as developer for 8 years Review collected by and hosted on G2.com.

In my view functionalities of ServiceMax like its Integration Capabilities, Real-Time Data and Analytics, Scalability are the standout features. ServiceMax is integral to how we schedule work to our field workforce on a daily basis. Review collected by and hosted on G2.com.

Over-reliance on Salesforce, Updates and Maintenance which can induce outages, Lack of flexibility on Reporting and Analytics are some areas which need improvement. Review collected by and hosted on G2.com.

1. Usage of SFM and wizards

2. Reduced clicks

3. Automation

4. Using SFM and Wizards, one can easily improve data quality.

5. Not much of training needed to use SMAX. Review collected by and hosted on G2.com.

The worst thing is SSO from Servicemax to Dispatch console or service board.

If you are logged into sandbox and try to connect to Dispatch console via production, you'll get error. I have to use different browser or incognito everytime. Review collected by and hosted on G2.com.