# ServiceMax Reviews **Vendor:** PTC **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.2/5.0 **Total Reviews:** 145 ## About ServiceMax ServiceMax, a PTC technology, maximizes the lifecycle and value of critical assets and machines. ServiceMax keeps the world running with asset-centric field service management software. As a recognized leader in this space, ServiceMax mobile apps and cloud-based software provide a complete view of assets to field service teams. ServiceMax customers can optimize service operations by better managing the complexities of service, support faster growth, and run more profitable, outcome-centric businesses. ## ServiceMax Pros & Cons **What users like:** - Users value the **easy communication** features of ServiceMax, enabling seamless collaboration and real-time interactions within teams. (10 reviews) - Users value the **variety of communication channels** in ServiceMax, appreciating its comprehensive and secure mobile-first solution. (9 reviews) - Users find ServiceMax's **ease of use** invaluable for managing field service tasks and improving team connectivity. (9 reviews) - Users value the **AI-driven scheduling** of ServiceMax, which streamlines operations and enhances real-time communication. (7 reviews) - Users value the **strong security and privacy** features of ServiceMax, ensuring reliable and safe business interactions. (6 reviews) - Easy Access (5 reviews) - Messaging Features (5 reviews) - Time Management (5 reviews) - Users appreciate the **easy integration** of ServiceMax with other systems, enhancing communication and workflow efficiency. (4 reviews) - Users value the **real-time data accessibility** of ServiceMax, boosting efficiency in field service management and operations. (4 reviews) **What users dislike:** - Users often face **connectivity issues** , hindering their ability to access urgent work details and update tasks effectively. (5 reviews) - Users find the **high cost** of ServiceMax steep, along with concerns about its complex interface and limited customization. (5 reviews) - Users find **improvements needed** in ServiceMax's complex interface, costly operation, and slow performance with inadequate support. (5 reviews) - Users find the **learning curve steep** due to slow performance, complex flows, and inadequate documentation. (5 reviews) - Users report **slow performance** with ServiceMax, experiencing downtime and difficulties in navigating its features effectively. (5 reviews) - Limited Features (4 reviews) - Integration Issues (3 reviews) - Sync Issues (3 reviews) - Complex Processes (2 reviews) - High Pricing (2 reviews) ## ServiceMax Reviews ### 1. ServiceMax Elevates Field Service Management **Rating:** 4.5/5.0 stars **Reviewed by:** Jojo G. | IT Support, Enterprise (> 1000 emp.) **Reviewed Date:** February 23, 2023 **What do you like best about ServiceMax?** I like the ServiceMax Go App the most. It has improved so much over the past few years, and it's easy to navigate with a lot of functions. It makes the job of our Field Service engineers easier. Also, the initial setup of ServiceMax was very easy. **What do you dislike about ServiceMax?** The Sync, sometimes auto sync takes too long and manual sync needs to be used more often than necessary. The syncing time could be improved, and more automatic sync should be implemented on the workflow. **What problems is ServiceMax solving and how is that benefiting you?** ServiceMax helps in planning and organizing Field Service appointments. The Go App is easy to navigate, has lots of functions, and makes Field Service engineers' jobs easier. ### 2. Servicemax - user experience /friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Balamurugan P. | Analyst, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** March 06, 2024 **What do you like best about ServiceMax?** revious Response: While ServiceMax is built on the Salesforce platform, which is known for its reliability and scalability, some users have experienced performance issues or downtime with the ServiceMax application **What do you dislike about ServiceMax?** previous Response: While ServiceMax is built on the Salesforce platform, which is known for its reliability and scalability, some users have experienced performance issues or downtime with the ServiceMax application **What problems is ServiceMax solving and how is that benefiting you?** 1. It provides extensive customization options, allowing us to tailor the platform to meet the specific needs of your organization. As a Salesforce administrator, I can configure workflows, create custom objects and fields, and automate processes to align with our organization's unique field service requirements. 2.Integration with Salesforce Ecosystem: It seamlessly integrates with other Salesforce products and third-party applications, enabling you to leverage the full power of the Salesforce ecosystem. I can integrate ServiceMax with Salesforce Sales Cloud, Service Cloud, and other Salesforce products to create a unified platform for sales, service, and field service management. ### 3. Effortless Field-Level Service Integration with ServiceMax **Rating:** 4.5/5.0 stars **Reviewed by:** B S. | Salesforce Developer, Enterprise (> 1000 emp.) **Reviewed Date:** April 07, 2026 **What do you like best about ServiceMax?** I use ServiceMax for field-level service support across both onsite and remote work orders, and I find the SFM buttons very user-friendly. What I like most is that these SFM buttons can be created without any coding—just simple drag-and-drop. This low-code setup makes it much easier for our team to manage, streamline, and support our services more effectively. **What do you dislike about ServiceMax?** No, everything seems to be good as of now. **What problems is ServiceMax solving and how is that benefiting you?** ServiceMax streamlines our field-level services with user-friendly SFM buttons. It expands on Salesforce by facilitating work order initiation and case creation without coding, making our workflow efficient. ### 4. Paperless Work Orders and Easy Calendar Management **Rating:** 5.0/5.0 stars **Reviewed by:** Tyler P. | Wide Format Service Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2026 **What do you like best about ServiceMax?** No papers to keep track of, easy to see my calendar, update my calendar, navigate to customers and complete my work orders **What do you dislike about ServiceMax?** Phantom notifications, I get notifications that there is a message or something but there is not **What problems is ServiceMax solving and how is that benefiting you?** Organizing my dad to day service calls ### 5. ServiceMax: Streamlined Field Operations with Smart Automation and Mobile Access **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos C. | Head of Projects & Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2025 **What do you like best about ServiceMax?** What i like best about ServiceMax is its ability to streamline field service operations with automation, real-time visibility, and AI-driven scheduling. It makes it easy to assign the right technician to the right job, track work progress instantly, and reduce downtime through predictive maintenance tools.​ The mobile access via ServiceMax Go is another highlight, letting field technicians manage jobs, update records, and capture client signatures directly from their devices, even offline. Combined with its Salesforce integration and smart analytics, ServiceMax stands out for improving both service efficiency and customer satisfaction **What do you dislike about ServiceMax?** dislikes about ServiceMax revolve around its complex interface, high cost, and limited customization options. **What problems is ServiceMax solving and how is that benefiting you?** it addresses the complexity of scheduling and dispatching technicians by automating job assignment based on skills, location, and availability, which minimizes travel time and speeds up response. This results in quicker service delivery and optimized workforce utilization ### 6. field service management platform **Rating:** 5.0/5.0 stars **Reviewed by:** Luda N. | Claim adjuster, Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2025 **What do you like best about ServiceMax?** ServiceMax is a helpful tool for managing field service work. It makes it easier to schedule jobs, track technicians, and keep customers informed. The software is easy to use and helps businesses stay organized. **What do you dislike about ServiceMax?** For new users, it might take time to learn how everything works. ServiceMax has many features, and it can feel overwhelming at first. Sometimes, the mobile app may have bugs or run slowly, especially if there’s poor internet. **What problems is ServiceMax solving and how is that benefiting you?** Before ServiceMax, it was hard to keep track of jobs, workers, and tools. Sometimes jobs were late, or we didn’t have the right parts. It was also hard to know what each worker was doing. ServiceMax helps fix these problems. It shows all the jobs, where the workers are, and what tools are needed. ### 7. AI-Driven Scheduling That Streamlines Operations **Rating:** 4.5/5.0 stars **Reviewed by:** charlotte s. | operations assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2025 **What do you like best about ServiceMax?** It helps to streamline operations using an AI driven scheduling. **What do you dislike about ServiceMax?** the interface is complex, and high cost of running **What problems is ServiceMax solving and how is that benefiting you?** The service max go is really helpful for workers to manage their jobs through the day, they can keep accurate records instead of relying on paper versions. Service Max improved our efficency ### 8. Service **Rating:** 4.0/5.0 stars **Reviewed by:** Aman K. | Senior Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2025 **What do you like best about ServiceMax?** a specialized field service management (FSM) platform by offering a comprehensive suite of tools for work order management, scheduling, parts inventory, and customer support, all within a user-friendly and intuitive interface that streamlines operations and improves efficiency **What do you dislike about ServiceMax?** slow performance and technical, difficult-to-understand error messages, as well as poor technical support and inadequate documentation for users **What problems is ServiceMax solving and how is that benefiting you?** inefficient field service management ### 9. Reliable Tool for Field Technicians to Stay Efficient and Organized **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** June 18, 2025 **What do you like best about ServiceMax?** ServiceMax makes it easy to manage field service schedules, track work orders, and update job statuses in real time. The mobile app is especially helpful — I can access customer history, update parts used, and capture signatures right from the job site. It reduces paperwork and saves a lot of time. **What do you dislike about ServiceMax?** Sometimes, syncing data can be a bit slow, especially in low network areas. Also, the user interface could be a little more intuitive for first-time users. **What problems is ServiceMax solving and how is that benefiting you?** ServiceMax helps me manage my daily field service jobs more easily. I can check my schedule, update job status, and submit reports quickly from my phone. It saves time, reduces paperwork, and improves communication between field and office teams. This makes my work faster and more organized. ### 10. Service Max insight **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2025 **What do you like best about ServiceMax?** It has a powerful work order scheduling and dispatch platform. It supports real time updates which is a plus. Service Max does a great job with managing skills and needs of the project. **What do you dislike about ServiceMax?** The software is not cheap and not easy to set up. It takes time for the system to cater to your company needs. **What problems is ServiceMax solving and how is that benefiting you?** They solve major operational issues and visibility problems. ### 11. My take on ServiceMax - Honest review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2025 **What do you like best about ServiceMax?** I like about the ServiceMax is that it will help me do my job better. It allows me tract and update job details in real time. No hassle on my side. **What do you dislike about ServiceMax?** I guess, during opening large amount of data, the response time of the system slows down, however the platform is great **What problems is ServiceMax solving and how is that benefiting you?** As a user, it allows me to review the service history and to view work orders assign for each of us, it make our job easier by just finding what is the assign job for us on that specific time and date. It helped me update the job status to have a better response time specially during machine downtime. ### 12. I like it when I worked on it **Rating:** 4.5/5.0 stars **Reviewed by:** Vishnu Vardhan P. | Salesforce Consultant - Field Service, Enterprise (> 1000 emp.) **Reviewed Date:** June 10, 2025 **What do you like best about ServiceMax?** I used it for Asset Management and it is by far the best feature **What do you dislike about ServiceMax?** I don't have anything to dislike, other than the complex flows **What problems is ServiceMax solving and how is that benefiting you?** It is used for Asset management and it is doing a great job ### 13. Very easy to navigate the system once familiarised with it. **Rating:** 5.0/5.0 stars **Reviewed by:** DAVID G. | Service Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** June 05, 2025 **What do you like best about ServiceMax?** All the data is stored in one place and is quick and easy to find. **What do you dislike about ServiceMax?** There is a lot of unnecessary lists, could be streamlined. **What problems is ServiceMax solving and how is that benefiting you?** We use service max to store all data for each individual work order. ### 14. Professional and reliable service and support **Rating:** 5.0/5.0 stars **Reviewed by:** Shane G. | Senior Manager, Enterprise Business Systems, Enterprise (> 1000 emp.) **Reviewed Date:** September 03, 2024 **What do you like best about ServiceMax?** ServiceMax personnel are highly qualified and experienced. Whether it is project support for product implementation or support for enhancement projects the ServiceMax team has the expertise needed to help you meet your objectives. Their product development team has been able to accommodate several feature requests we've made. Additionally, ServiceMax is always working proactively to assist us with expanding our use of the product and new features to increase user adoption. **What do you dislike about ServiceMax?** I have yet to experience any dissatisfaction with ServiceMax. When a need arises they are always prepared to provide us with the support and resources needed. **What problems is ServiceMax solving and how is that benefiting you?** We are currently engaged with ServiceMax to digitize our job related forms using the DataGuide product. Next month we will be working with ServiceMax to design a delivery and return ticket solution to meet our expanding business requirements. ### 15. ServiceMax is very attentive to their customers needs **Rating:** 4.5/5.0 stars **Reviewed by:** Coleen A. | Business Systems Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 29, 2024 **What do you like best about ServiceMax?** What I like best is the level of quality service I receive. From our account rep to the help desk technicians, I am always treated with respect and A-class service. I can also call one of the team with a question and they are always happy to take the time to listen and solution right on the spot. **What do you dislike about ServiceMax?** I do not love how they share the updates. I do undrstand how it is difficult to share each version's update to a each clent, but it would be most helpful if it could be somewhat directed. **What problems is ServiceMax solving and how is that benefiting you?** As we solution different product service lines, they seem to always be able to help us solution that new business unit wth innovative new ways. ### 16. Schedule & Dispatch for the Win **Rating:** 5.0/5.0 stars **Reviewed by:** Drue I. | Demand Management Director, Enterprise (> 1000 emp.) **Reviewed Date:** August 29, 2024 **What do you like best about ServiceMax?** FieldFX has been a lifesaver for our business. The intuitive interface and customizable templates make creating professional quotes a breeze. The scheduling features, including automated reminders and crew availability tracking, have significantly improved our efficiency. **What do you dislike about ServiceMax?** Access to default Salesforce products is more complicated. **What problems is ServiceMax solving and how is that benefiting you?** FieldFX has revolutionized our quote-to-cash process by providing a standardized platform for our large team. The software's consistent user interface and comprehensive input fields have ensured data accuracy and streamlined communication. By automating key tasks, we've reduced manual errors and improved efficiency. This standardization has not only simplified our operations but has also enhanced our ability to track and analyze key performance indicators. ### 17. Reduces custom code complexity as we are getting the processed response from Optimax API **Rating:** 4.0/5.0 stars **Reviewed by:** Ashita J. | Senior Delivery Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 29, 2024 **What do you like best about ServiceMax?** As we are using Optimax API (Ease of Integration ) ,On the Day Work orders getting assigned in a optimised way in major scenarios , -> We got so many functionalities (Mandatory resources,Preferred Resouces , Banned Resources , Costfactors,dependencies ) that we can send it to optimax and get a optimised response . Hence it is easy to use . -> API Response is so quick , we get the response in few seconds . -> When we went live in production we have so many doubts and observation hence raise the case . If it is urgent we get the support help quicky (Usually had discussions with Bala) ->Frequency of Use : We are using this in production currently , all On the Day work orders are assigned by Optimax APIs . **What do you dislike about ServiceMax?** As we are using Optimax API for On the Day Work Order assignment -> We cannnot pass two overlapping event in the event section of payload payload . -> Few Documents needs to be updated properly . Sometime it do not clarify few things hence we need to raise a case . **What problems is ServiceMax solving and how is that benefiting you?** Assigning the Work Orders On the Same day and in a optimised way . ### 18. ServiceMax gives you all you need to support a Field Service Team **Rating:** 4.0/5.0 stars **Reviewed by:** Troy S. | Manager of Application Development, Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2024 **What do you like best about ServiceMax?** We were able to build out menus and and selections so that it nicely guided the FSE through the steps to complete a service efficiently and accurately. We moved from an in house server with distributed jobs to the cloud which means that the data is global and always up to date. Support is responsive and collaborative. **What do you dislike about ServiceMax?** The end user experience is nice but the development tools could are a bit awkward and clunky. Migration tool could be more granular and specific and the Wizards could have more consistent look and feel but us IT people figure it out and get it done. **What problems is ServiceMax solving and how is that benefiting you?** ServiceMax makes our Field Service reporting and management easy to do. I am surprised how many Go app users there are instead of using the browser. They like the flow and adapted well to this change from an offline process with uploads. Management is able to see data in real time and we have been able to plan and be more efficient with FSE's time which improved customer response time and get them up and running again. ### 19. ServiceMax application Review **Rating:** 5.0/5.0 stars **Reviewed by:** venugopalachary k. | Senior Delivery Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2024 **What do you like best about ServiceMax?** ServiceMax application is very good one which having the simple clickable options for better user expriance and very precise with resepect to data and security/privacy, ease implementation, good customer support, ease to inegerate with other applications like salesforce. **What do you dislike about ServiceMax?** therea are multiple screens,wizards,sfms whichare bit difficult to understand from my side, other than that all good from my side. **What problems is ServiceMax solving and how is that benefiting you?** in my daily role i usually raise ServiceMax support case to do seed data load and as well as when i create a new sandbox i will create a case to enable optimax in the new org that is create which is mandatory for me to user the application, up on creation of smax case people usually responed on time they will do dataload/enable optimax from back end. ### 20. ServiceMax/Service Board add on to salesfoce work **Rating:** 3.5/5.0 stars **Reviewed by:** Naren G. | System Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about ServiceMax?** SrerviceMax yet an powerful product to Feild service Engeineers, provides. The UI is designed to understand and handle with ease. Optimax engine is yet another add on to reduce the work along side. **What do you dislike about ServiceMax?** Service Board UI needs some type of improvement , though history tracking is available in change logs, its difficut to track down the history of each each on a order wise , Better dashbord to monitor the platform events would help monitor the transaction in ease. Expecting a quicker response time on cases. **What problems is ServiceMax solving and how is that benefiting you?** ServicMax integrated with salesforce work falwless , The flexiblity and ease of configuration make a easy task to administator which aids help in resolving the business requirements that helps help Field engineers on their regular work activities. ### 21. Easy invoice management features **Rating:** 4.0/5.0 stars **Reviewed by:** Chatchapon Y. | Junior Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2024 **What do you like best about ServiceMax?** I found out that FieldFX has been good for reducing the time that is taken in the field ticketing process. It is convenient to be able to attach documents both in the online and offline mode, as well as to take photos at the workplace or create reports. **What do you dislike about ServiceMax?** It is on such occasions that connectivity is limited on remote sites and I have been unable to close tickets and even reports. An option for fully offline data entry with a sync option would be our best choice for improvement. **What problems is ServiceMax solving and how is that benefiting you?** As for the efficiency, the issue with paper tickets for documenting work and using special cards for entering the data into the computer has been solved in FieldFX. The interactive functions released my time for prospective and extra obligation in my work. ### 22. Very Good COmponents and ease of disptaching in ServiceBoard And Easy offline access for FSE **Rating:** 5.0/5.0 stars **Reviewed by:** Shubham M. | Enterprise (> 1000 emp.) **Reviewed Date:** March 07, 2024 **What do you like best about ServiceMax?** Very Good COmponents and ease of disptaching in ServiceBoard And Easy offline access for FSE , can dispatch WO and Cases Offline with No customisations , can do SFM mappings and also control security using Group profiles, Call up custom acion by URL which can also work offline , setting up lookup filters is also easy and the best is service report to out end customers with ease of Javascript magics and CSS beauty **What do you dislike about ServiceMax?** Nothing being working on it as developer for 8 years **What problems is ServiceMax solving and how is that benefiting you?** Very Good COmponents and ease of disptaching in ServiceBoard And Easy offline access for FSE , can dispatch WO and Cases Offline with No customisations , can do SFM mappings and also control security using Group profiles, Call up custom acion by URL which can also work offline , setting up lookup filters is also easy and the best is service report to out end customers with ease of Javascript magics and CSS beauty , it also helps our FSE's top work effectively even in remote location with no access to internet ### 23. It is one of the most important products that we use at our organisation. **Rating:** 4.5/5.0 stars **Reviewed by:** Sai Krishna T. | DSO Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about ServiceMax?** In my view functionalities of ServiceMax like its Integration Capabilities, Real-Time Data and Analytics, Scalability are the standout features. ServiceMax is integral to how we schedule work to our field workforce on a daily basis. **What do you dislike about ServiceMax?** Over-reliance on Salesforce, Updates and Maintenance which can induce outages, Lack of flexibility on Reporting and Analytics are some areas which need improvement. **What problems is ServiceMax solving and how is that benefiting you?** 1. Work Order Management Problem: Managing and tracking work orders manually can be time-consuming and error-prone. Solution: ServiceMax automates work order creation, assignment, tracking, and completion. Benefits: This ensures that work orders are processed efficiently, reducing errors and improving workflow. Real-time updates help keep all stakeholders informed. 2. Scheduling and Dispatch Problem: Optimizing schedules and dispatching technicians manually can lead to inefficiencies and delays. Solution: ServiceMax uses intelligent scheduling and dispatching tools to assign the right technician to the right job based on factors like location, skills, and availability. Benefits: This optimization reduces travel time, increases the number of jobs completed per day, and improves customer satisfaction by ensuring timely service. ### 24. Well managed and reduced manual intervention by using SFMs. **Rating:** 4.5/5.0 stars **Reviewed by:** Neelesh R D. | Enterprise (> 1000 emp.) **Reviewed Date:** April 10, 2024 **What do you like best about ServiceMax?** 1. Usage of SFM and wizards 2. Reduced clicks 3. Automation 4. Using SFM and Wizards, one can easily improve data quality. 5. Not much of training needed to use SMAX. **What do you dislike about ServiceMax?** The worst thing is SSO from Servicemax to Dispatch console or service board. If you are logged into sandbox and try to connect to Dispatch console via production, you'll get error. I have to use different browser or incognito everytime. **What problems is ServiceMax solving and how is that benefiting you?** There are other products like FSL by salesforce. But the Servicemax UI is the best. I love wizards and SFMs. Once doesn't need to worry about too much of security. Wizards can take care of that. No need to develop any custom solution to provide such an UI or button. ### 25. Field service operations **Rating:** 4.0/5.0 stars **Reviewed by:** Anita K. | Chief Accounting Officer, Health, Wellness and Fitness, Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2024 **What do you like best about ServiceMax?** I must say that FieldFX a useful solution for our oil exploration crew. Dispatch receives constant updates on what is happening on the field and can easily invoke resources and change schedules for the better. **What do you dislike about ServiceMax?** I have some experiences when important updates could not be made on time because of the weak signal, which affected our timely response to the field conditions. This is very dangerous especially when connectivity is an issue as might be the case in rural areas. **What problems is ServiceMax solving and how is that benefiting you?** FieldFX enabling communication and data flow as well as streamlining field operations, the oil & gas sector benefits greatly. It enables better decision making, proper management of resources, and effective completion of projects. ### 26. Keeping track of all communication and updates **Rating:** 4.0/5.0 stars **Reviewed by:** Khalil S. | Project Support Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2024 **What do you like best about ServiceMax?** Some features that I like are work order generation, work order report generation, etc. I am get more time to really do the job rather than spending most of the time doing administrative work. **What do you dislike about ServiceMax?** Internet access remains unreliable in the locations many of us operate in, and sometimes the app has issues syncing data when there is no connection. This may result to relevant work orders not being updated in time. **What problems is ServiceMax solving and how is that benefiting you?** FieldFX has helped to eliminate a lot of the paperwork that we use to waste a lot of time on in the field. This means that many of the reports and work orders will not need much paper work from me. ### 27. Real time tracking of work projects **Rating:** 4.5/5.0 stars **Reviewed by:** Vlora T. | IT Business Analyst, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2024 **What do you like best about ServiceMax?** FieldFX has all the project information all in one place, set up by the schedule board of where to assign the crews and the cost of the materials. They have enhanced internal communication between offices and made it possible to note the need for process efficiency. **What do you dislike about ServiceMax?** The process of finding the data of the patient and exporting it to excel is a bit cumbersome and sometimes an error may occur. This creates or additional tasks for the finance group who next need to manually sort out differences. **What problems is ServiceMax solving and how is that benefiting you?** FieldFX has been of great assistance when it comes to the documentation of the field operations. It has also enhanced our general monitoring on the progression of projects. I can easily find ways to bring the project back on the right track. ### 28. Easy to use software with integration facilities to improve your company's operations. **Rating:** 4.5/5.0 stars **Reviewed by:** Mohammed M. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2024 **What do you like best about ServiceMax?** Good base platform as is Salesforce, system that takes into account customer feedback with excellent corporate governance, easy to navigate interface with good programming for easy understanding. Options to manage the work of the company and organize areas with defects, also adds the ability to manage all inventory billing, real-time collaboration with other colleagues in IT is the best of the software. **What do you dislike about ServiceMax?** Scheduling tasks was not as easy as I expected, for a cloud-based software that does not consume space the cost is a bit high. The ServicePulse social network was not very helpful, the mobile application lags far behind the desktop app. **What problems is ServiceMax solving and how is that benefiting you?** As an IT technician ServiceMax has made me get a better collaboration with my colleagues in the field, improving customer service and contract management, in the billing area has also influenced very well providing more organization in the process. Since its implementation we have also achieved a better fluidity in the work orders, better organization of the IT team, and it has helped us to correct some failures we had in our customer service. ### 29. Intuitive with good integration options and a high level of customer service. **Rating:** 4.5/5.0 stars **Reviewed by:** Hakeem R. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2024 **What do you like best about ServiceMax?** The service is hosted in the cloud which makes it practical and lightweight, the interface is easy to use and since the implementation of the service the company assigns experts for the proper training and training of ServiceMax. The option to access important customer information allows us to know the needs and to address their concerns more easily, the portal to manage inventory, perform monitoring of work orders, and a complete management of guarantees also comes with the package purchased, the options for maintenance work are also very complete is what I like most of the program, Jira and Salesforce integration are excellent. **What do you dislike about ServiceMax?** The mobile application needs more work, I'm left with the experience in the desktop option, the application for small businesses is not recommended, I see it more to manage medium and large companies, the online support leaves much to be desired I recommend at all times if you have any concerns with the service make a phone call, they are friendly. **What problems is ServiceMax solving and how is that benefiting you?** We use the service to address important customer concerns, it also allows us to look at the contracts we have with them and address them in order of priority. Since its installation, it has been an excellent ally for administrative solutions, monitoring, work orders, and equpment maintenance tasks. In the planning area, those complex tasks have ceased to be a problem since the acquisition, the reports and metrics obtained are very good, and we use them daily. ### 30. ServiMax is an accurate tool in its main functions **Rating:** 4.5/5.0 stars **Reviewed by:** Shared F. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2024 **What do you like best about ServiceMax?** Is a service management platform for both customers and employees of the company, built by a series of task scheduling and contract management that expand the satisfaction of customers when applying this tool, as it can handle and monitor all the work management interface and at the same time can generate database of customers, helping to reduce manual labor, it is also important to note that has fairly accurate technical support and available at any time. **What do you dislike about ServiceMax?** So far we have not bad any problems with ServiceMax, on the company, we have had more benefits from this platform to manage time consuming funtions within the company **What problems is ServiceMax solving and how is that benefiting you?** With ServiceMax we have been able to classify and maintain oreder in our work management in the area of biling and inventory management has been very effective which helpsnus a lot to maintain positive connection with our customers because within this interface there is also the function of self-service in certain areas thus facilitating the manual work and we can focus on other functions that require more time, no doubt ServiceMax has been the best service management interface that we have implemented within the company. ### 31. Manage your services, schedule tasks, fully cloud-based. **Rating:** 4.5/5.0 stars **Reviewed by:** Poh R. | Enterprise (> 1000 emp.) **Reviewed Date:** January 22, 2024 **What do you like best about ServiceMax?** The tools provided for managing the flow of employees and customers are very well-designed and adapted to our needs, another feature that I like is that it is based entirely in the cloud, the options for scheduling tasks provided are of high quality, the user seems to me very complete and the treatment of the support team seemed friendly at all times. Backed by Salesforce that always offers excellent quality products, the analysis and reports are very detailed and well-structured. It integrates very well with Salesforce tools. I find the ticketing option very successful, the whole tool tracking system, including the interface, the distribution of options is excellent. **What do you dislike about ServiceMax?** Understanding the programming that ServiceMax offers can be cumbersome, however, the customer service is of good quality and always there to clarify doubts. I found it annoying at first to have to make a phone call to calculate the investment price, it would be very helpful if they put all this information on the website. **What problems is ServiceMax solving and how is that benefiting you?** We hire mainly to manage the database of all our customers, we have a very large portfolio that must capture all our attention, the follow-up work is complete, and we can perform analysis of the services at all times, at all times we get very complete reports for review after requests. We have also experimented with their accounting and invoicing options, we have found them useful for clients. ### 32. Best tool to start digitazing Field Service Management from scratch **Rating:** 4.5/5.0 stars **Reviewed by:** Giorgio G. | Field Service Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2024 **What do you like best about ServiceMax?** ServiceMax is a best in class solution to equip your FSEs with a digital tool to manage their own job. Easy to use with an intuitive interface, it offers a navigating experience that guides users throught the entire process. It can be easily integrated with most common ERP (Netstuire, SAP, etc..). The standard can cover mot of yoiur needs with limited needs for customization. **What do you dislike about ServiceMax?** Sometimes the technical partners that are working on imolementation are missing experience in tghe specific field, suggestion is to carefully evaluate different proposals. It's a bit more expensvie if compared to competitors. **What problems is ServiceMax solving and how is that benefiting you?** ServiceMaxhelped us to easily track our installed base. Enabled the capacity to trace components and start transition from paper to digital. Planned maintenances monitoring is not an issue anymore. ### 33. Easy to use, simple to set up for our company’s needs **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos M. | Sales and Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2024 **What do you like best about ServiceMax?** Visual calendar tags and colors, also the connectivity with sms and email services **What do you dislike about ServiceMax?** The system is in constant fixing, and is down for a few minutes often **What problems is ServiceMax solving and how is that benefiting you?** Dispatch of the technicians and follow up of all leads ### 34. ServiceMax with DarkVision in our FieldFX transition **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2024 **What do you like best about ServiceMax?** ServiceMax has been so easy to work with. They have the right resources to provide solution to our problems. They held our hands from start to finish and had the proper handover at each point. The integration was smooth too. **What do you dislike about ServiceMax?** If there's a better way to negotiate pricing, that would be beyond. **What problems is ServiceMax solving and how is that benefiting you?** - Day to day operations that have multiple stakeholder touchpoints (e.g. Sales, Operations, Finance, Data) - Proper documentation and automation to ensure that correct data are getting passed along - Tracking has never been easy - This also provided as a ton of possibility to work on data collected and use it for our advantage ### 35. Complete Review for ServiceMax: An easy to use app. **Rating:** 5.0/5.0 stars **Reviewed by:** Shrey M. | EW-Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** May 29, 2024 **What do you like best about ServiceMax?** Ease of use: The minimalistic design and easy to UI and interface. Ease of Implementation: It is easy to build custom configurations and makes daily work easier. **What do you dislike about ServiceMax?** Customer support :Bugs coming after every release and time taken by the team to fix the same. **What problems is ServiceMax solving and how is that benefiting you?** Servicemax provides an ecosystem for business to manage daily work by Field Techs and have a control over work assignment, scheduling, managing logistics etc. ### 36. Service max has definitely contributed to improving agility and efficiency **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2024 **What do you like best about ServiceMax?** Service max helps to manage time more efficiently. It allows one to track and schedule workload. It forces you to ensure that all processes are assessed and analyzed with core solutions. That way you can guarantee the best use of this service. Provides eccentric customer support **What do you dislike about ServiceMax?** space requirement on any device must be able to handle the capacity inorder to benefit fully from it. If space is limited this can cause delays, glitches etc. **What problems is ServiceMax solving and how is that benefiting you?** Scheduling technicians and truck operators. Helps to make more time readily available for me ### 37. Completing excellent work for our clients **Rating:** 4.0/5.0 stars **Reviewed by:** Jerome M. | Project Scheduler, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2024 **What do you like best about ServiceMax?** FieldFX keeps everything coordinated and open in the cloud, which is a colossal in addition to for my group that is continually moving. **What do you dislike about ServiceMax?** There have been a few occasions where I've experienced inconsistent web associations at work destinations. This makes it difficult to get to urgent work subtleties, update task situations with, even catch significant information. **What problems is ServiceMax solving and how is that benefiting you?** FieldFX has smoothed out my group's work process via computerizing drawn-out assignments and incorporating all our task data. This possesses opened up significant energy for us to zero in on what makes the biggest difference. ### 38. The service max app helped our field service management significantly by increasing efficiency. **Rating:** 4.5/5.0 stars **Reviewed by:** Vivek J. | EW Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2024 **What do you like best about ServiceMax?** User friendly interface, Real time update, Mobile accessibility, customer support, integration capabilities and Robust Analytics. **What do you dislike about ServiceMax?** Occasional problem: Any software there are occasinal problem and performance concerns, but they are usually resolved quickly by the support team. **What problems is ServiceMax solving and how is that benefiting you?** ServiceMax solved the problem of inefficient field service management by delivering ream time information and clear communication between technician and team. This benefits us by enhancing reducing response times. ### 39. Very pleasantful with an amazing staff. **Rating:** 5.0/5.0 stars **Reviewed by:** Dylan P. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2024 **What do you like best about ServiceMax?** How easy it is to nativgate and trouble shoot issues. Also, how easy it is to implment new upgrades. Big fan of the SFMs. **What do you dislike about ServiceMax?** Out of all the differnet purposes, there really isn't anything I dislike. **What problems is ServiceMax solving and how is that benefiting you?** Letting our technicans run free using the app, connecting all tech and sales persons to everything needed is also a huge problem solved. ### 40. Amazing experience **Rating:** 4.0/5.0 stars **Reviewed by:** Diana M. P. | Managing Administrative Director, Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about ServiceMax?** The interfaz and the simplicity to use for normal people who don't have any knoeledge about the software. **What do you dislike about ServiceMax?** I can't see all the information in the same dashboard. **What problems is ServiceMax solving and how is that benefiting you?** it is helping me to have the information about my business in the same place and have some specific data in a shortly time. ### 41. servicemax is easy. **Rating:** 4.0/5.0 stars **Reviewed by:** kato G. | software engineer, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2024 **What do you like best about ServiceMax?** Servicemax is very powerful tool, we gain control over all departmets without interface and we are able to customize application to create and maintain mobile fliters using mobile tools. As techncian creating and maintaining sync profiles for flieldFXMobile on the admins portal is simplified because of full permission offered to use. If adminstration system fails to respond, we easily reach the customer care and service provider, appliciation technician who very quick to respond and solve the problem in the desired time and also offers free training for servicemax users. **What do you dislike about ServiceMax?** ServiceMax FieldFX system freezes some times and tasks alot of time to complete an alocated tasks and dispatch console fails to respond sometimes. **What problems is ServiceMax solving and how is that benefiting you?** ServiceMax increase the business productiviity and system management security. servicemax is also backed by cloud-based salesforce which greatly supports the team in work. ### 42. Experience as an internal IT Admin / Delivery and support of a suite of applications **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** May 29, 2024 **What do you like best about ServiceMax?** Some great team members to work with across the various internal teams (enginering, support etc). Product quite easy to use so user adaptation is somewhat easy. **What do you dislike about ServiceMax?** Software documentation lacks completeness and accuracy, I have faced many instances where we implementt customisations based on online documentation and support cases confirms documenattion is innacurate, causing delay and costs. We challenge the applications with our volumes, especially ServiceBoard and feel we are trialing on behalf of vendor rather than being told what to do and how it will work. Dataguide should be included at no cost and replace the very archaic form capability in SMAX. Dynamic forms is not special, it is a basic expectation in the 21st century. **What problems is ServiceMax solving and how is that benefiting you?** Optimisationof Work orders ### 43. ServiceMax Review for JCI Retail Admin **Rating:** 5.0/5.0 stars **Reviewed by:** Robert S. | Enterprise (> 1000 emp.) **Reviewed Date:** April 11, 2024 **What do you like best about ServiceMax?** ServiceMax is a powerful tool that is easy to use, has fantastic customer support, and consistantly delivers on what field service organizations need to be successful. **What do you dislike about ServiceMax?** ServiceMax community is sometimes hard to search and find answers too **What problems is ServiceMax solving and how is that benefiting you?** End to end processes are streamlined and simplified. Very easy to develop and deploy solutions to address new or existing business processes ### 44. service max - assest centric FSM software **Rating:** 4.5/5.0 stars **Reviewed by:** Gyan P. | admin, Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2024 **What do you like best about ServiceMax?** this software is quite easy to implement and deploy and it has help to maximize the lifecycle and value of the Machines and equipments apart from this it has provide the complete view to the field service engineers and team and its amazing cutomer support responses and it interface is user friendly and it, it reporting ability and mobile apps it will helps us to automate the report and get access in the mobile and integrate with other software to enhance the effeciency. **What do you dislike about ServiceMax?** service max is amazing software except the pricing, i love it. **What problems is ServiceMax solving and how is that benefiting you?** it has allow us to take more control of services and assest on our fingertips and maximize the optimization and lifecycle of the assest moreover it has support faster growth and make them profit -oriented. ### 45. Powerful but Complex **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** May 31, 2024 **What do you like best about ServiceMax?** ServiceMax is useful for its effective field service management features. It helps with real-time tracking, efficient scheduling, and detailed analytics, which improve operations and service delivery. The benefits include increased productivity, reduced downtime, and better customer satisfaction **What do you dislike about ServiceMax?** From my experience, the least helpful part of ServiceMax is its complexity, which can make it hard to learn and navigate. **What problems is ServiceMax solving and how is that benefiting you?** ServiceMax helps solve problems like managing work orders, scheduling technicians, and keeping track of inventory. This makes things run more smoothly and reduces downtime. For me, it means I can manage tasks more easily, use resources better, and keep customers happier. ### 46. SVMX Use **Rating:** 4.5/5.0 stars **Reviewed by:** Micaela B. | Business Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about ServiceMax?** Easy to configure, Chrome extensions, integrates easily with external systems **What do you dislike about ServiceMax?** Difficult to refresh environments not many people with knowledge of SVMX to support **What problems is ServiceMax solving and how is that benefiting you?** Technician real time updating information for WOs ### 47. SMAX Review **Rating:** 1.5/5.0 stars **Reviewed by:** Jalandhar B. | Application Development Assoc Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 29, 2024 **What do you like best about ServiceMax?** Scheduling and Optimisation - This group contains various options related to Scheduling and Optimization. **What do you dislike about ServiceMax?** App Response Time and UI/UX need to be improved. Error Messages are Technical - They should be user/business friendly as applicable. Documentation should be improved Poor response and too much of delay for escalated issues **What problems is ServiceMax solving and how is that benefiting you?** NBN Field Technicians for completing their Work orders ### 48. Experience with Servicemax **Rating:** 5.0/5.0 stars **Reviewed by:** Aiswarya G. | EW Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 31, 2024 **What do you like best about ServiceMax?** User friendly platform Realtime visibility in field operation and integration with salesforce also enhance overall service management and data accessibility Customer support Frequency of use **What do you dislike about ServiceMax?** Mobile App limitation Customization challenges Complexity and learning curves **What problems is ServiceMax solving and how is that benefiting you?** In sufficient scheduling and dispatching Inventory management issues Sevicemax provides realtime dashboard and reporting offering comprehensive visisbility in field activities Cost saving ### 49. ServiceMax : The most innovative and Global leader in the field Service Market **Rating:** 5.0/5.0 stars **Reviewed by:** Rishi K. | Technical lead, Enterprise (> 1000 emp.) **Reviewed Date:** April 04, 2024 **What do you like best about ServiceMax?** ServiceMax has amazing team members, they always brings new innovation and idea to the field service industry **What do you dislike about ServiceMax?** SeviceMax support should improve response time **What problems is ServiceMax solving and how is that benefiting you?** ServiceMax has a lot of inbuilt functionality that improves our service efficiency with minimal custom changes to support our service team. ### 50. ServiceMAX is the best. Fantastic support, account engagement, etc. **Rating:** 5.0/5.0 stars **Reviewed by:** Nick S. | Director of IT, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2023 **What do you like best about ServiceMax?** ServiceMAX is the best. Fantastic support, account engagement, etc. Our account manager Brittany Taylor is the best, and Josh from support is fantastic as well. Great product, great communication, etc. **What do you dislike about ServiceMax?** Nothing at all. great product, fantastic support **What problems is ServiceMax solving and how is that benefiting you?** Allows us to manage our Depot repair efficiently and effectivly. ## ServiceMax Discussions - [What is ServiceMax Salesforce?](https://www.g2.com/discussions/what-is-servicemax-salesforce) - 1 comment - [What is ServiceMax used for?](https://www.g2.com/discussions/what-is-servicemax-used-for) - 2 comments - [What is field service management software?](https://www.g2.com/discussions/what-is-field-service-management-software) - 1 comment - [View ServiceMax pricing details and edition comparison](https://www.g2.com/products/ptc-servicemax/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-06+01%3A20%3A02+-0500&secure%5Bsession_id%5D=0b7ce838-dd8c-4e2e-93b0-a58dde644318&secure%5Btoken%5D=95142489465f830cb039c5542b0615a37f17595983a7212020ac5a97c02cc8f3&format=llm_user) ## ServiceMax Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Oracle Database](https://www.g2.com/products/oracle-database/reviews) - [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) ## ServiceMax Features **Generative AI** - AI Text Summarization **Before the Job** - Calendar - Dispatch - Roles - Booking **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales **After the Job** - Reports - Analytics - Invoicing - CRM Integrations **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance ## Top ServiceMax Alternatives - [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) - 4.4/5.0 (972 reviews) - [Dynamics 365 Field Service](https://www.g2.com/products/dynamics-365-field-service/reviews) - 3.9/5.0 (151 reviews) - [IFS Cloud](https://www.g2.com/products/ifs-cloud/reviews) - 4.0/5.0 (267 reviews)