Protonmail Pros and Cons

The end to end encryption , best in class for privacy and security.

We have been using protonmail for quite a while for our work email mainly due to its security.

The UI is simplistic which makes it perfect. It has all the feature you would need for an email service provider. Review collected by and hosted on G2.com.

nothing specific i can think of other than the high price for the premium feature. Review collected by and hosted on G2.com.

It's super easy to create a busines email. I found a lot of the other ones put you through a hassle or a ton of other steos. This one you can have it up and going in almost seconds. Review collected by and hosted on G2.com.

Not many downsides maybe a bit more organization tools but all in all I think it's a great product. I really am happy with it. Review collected by and hosted on G2.com.

It's security features. It's the main thing that made me try it out in the first place. Review collected by and hosted on G2.com.

Its user interface is not as intuitive as others out there. I found myself overlooking some buttons and/or icons often. Review collected by and hosted on G2.com.

Ease of setup and account transfer from another provider. Review collected by and hosted on G2.com.

Everything looks bright from a distance but breaks down when used in heavy conditions

1) It Seems that proton client can handle 20--40'000 messages; if you have much more, most of the functions fail - Mobile client takes 3-5min to open; the search typically does not return all results; even the total number of messages shows different numbers each time

2) Calendar can be shared to 5 people max; Calendar entries are not reliable

3) Only 50 fixed messages in a window are allowed. No option to change the number. No chance to compose outside of that window etc... Review collected by and hosted on G2.com.

What I like about Protonmail and makes it a great choice for email is its security and privacy offering end-to-end encryption allowing me to send these encrypted emails to my clients. I paid to register and integrate the messaging functionality with my domain which I find interesting and useful. I also have ProtonDrive, ProtonVPN and ProtonCalendar which are all secure. I now send my invoices securely without fear of them being intercepted or tampered with. Review collected by and hosted on G2.com.

For the most part, customer service is excellent. But when you have a problem, you find that there is no phone support. When you submit a bug report, you'll get a response, and usually a technician will respond by email within 24 hours. But if the problem is not resolved immediately, then one email response per day seems to be the most they will do. A problem that is not easily resolved can take days. Review collected by and hosted on G2.com.

The best encrypted mail system that is on the network, as a frequent customer my security and above all my privacy is paramount and important therefore I require a system that gives me the best of security and privacy in which there will not be any kind of leaks and for that protonmail was created, since I use it I could notice that I definitely feel safer, not to mention its interface and multiple and varied features which make it a high security service but also comfortable and practical. Review collected by and hosted on G2.com.

All the features that the other messaging services have, Protonmail has them too and much more so I am not displeased and have no negative outlook on the service at this time. Review collected by and hosted on G2.com.

The ease and speed with which files are uploaded and shared is simply spectacular, it is also incredibly striking that the files can not be displayed without first being approved by the user is a way to protect the integrity of my projects that I find ingenious and intelligent, and since it also has implemented a vpn makes it a very good choice for sending files to clients. Review collected by and hosted on G2.com.

That most of the valuable resources that differentiate it from other encrypted email apps are found in the paid version that, compared to the competition, is relatively expensive.

It should be noted that if you forget your email password and change it, the encrypted emails will no longer be able to open them, and although it sounds pretty attractive, in terms of security, it can be not very pleasant. Review collected by and hosted on G2.com.

I love how it gives you the option to encrypt an email to someone who isn't on Proton. The self-destruct option is also very cool. I also love the ability to unsubscribe from a mailing list without having to click anything in the email. But more than anything, the software doesn't get in the way of your usual workflows. Review collected by and hosted on G2.com.

Their feedback page is clunky as all hell. Also, the filter and folder setups definitely feel like they're more cumbersome than they need to be. I'd also like to see a bit more automation, but then again that would require Proton to be able to access the email text. If there was a way to introduce that without compromising security, though, I'd be even more thrilled! Review collected by and hosted on G2.com.

It is a very fantastic platform with excellent and straightforward UI. It is clear to operate and somewhere similar to Zimbra Mail. It has good privacy and security features. The best thing is that it is customizable, and we can edit the dashboard as we want with colors we like. The messages and emails are safe within its encrypted service. Review collected by and hosted on G2.com.

This platform is secure, but it would be more remarkable if it had 2FA, which will make it more secure than other mailing services. The support team is not much action, as they do not respond reasonably, and solving issues takes time. Also, the dashboard design is old and simple. It needs some good and attractive looks. Review collected by and hosted on G2.com.

ProtonMail is the most secure and encrypted email service which allows me to send highly encrypted confidential or personal emails. Besides the mail feature, they are also beta testing some other features like calendar, drive to make Proton an all-in-one service and integrate everything into one account. They have also a free package that allows other users to enjoy their encrypted mail for free. Review collected by and hosted on G2.com.

They should make their app settings more user-friendly and categorized so that users can find every setting easily. Also, the automatically generated "sent with ProtonMail" signature should be removed to make the emails more beautiful. I hope the team will work on it. Review collected by and hosted on G2.com.