The capabilities of this software are great! We can essentially run our entire rental business from this site! From accounting to marketing to maintenance. The reports are great as well! We are able to run tenant reports that show their individual transactions to help us understand their account. Tenants are also able to go online and make payments as well as submit maintenance tickets. These maintenance tickets are very easy for us to track and keep on top of. We have our maintenance team set up as a vendor so they only have limited access to any unnecessary information. The marketing aspect of Property Matrix is amazing! If you have pictures of your open units you can post to 7 different advertising websites including apartments.com and zillow, all with a click of a button! This helps cut down on my time to go to each site and manually post and update these. Review collected by and hosted on G2.com.
Customer service could be more timely with their responses. They advertise custom reports but are not always eager to help you build them. We are currently working with them on customizing the online application to mirror what we have on paper. Review collected by and hosted on G2.com.
14 out of 15 Total Reviews for Property Matrix
Overall Review Sentiment for Property Matrix
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Property Matrix is web-based so it is easy to take it on the go or access it virtually from anywhere. There are many ways that Property Matrix makes process leases and payments a breeze. There is also automated built in document signing, automated email and text to new tenants to sign up Property Matrix tenant portal. The tenant portal makes it very easy for tenant to view and sign documents, make payments and upload maintenance requests along with pictures. There are many positive features to mention here. Review collected by and hosted on G2.com.
Like many software there some always going to be downsides. In the case of Property Matrix, it is web-based so if their server is down things can run a little slowly or no access at all. However, so far with my 1-year experience with PM, the server was a non-issue. Review collected by and hosted on G2.com.
While our portfolio of owners/investors is quite challenging, working with the team proved to be very beneficial as the initial set was almost perfect with a couple of minor tweeks. It's extremely easy to correct mistakes or make changes. Their service and support team are top notch with quick responses. Review collected by and hosted on G2.com.
The only disadvantage so far is that we cannot drill down on numbers which the team is currently working on. I believe that the input from their customers is welcomed and helps them to create an even better program that fits everyone's needs and requirements. Review collected by and hosted on G2.com.
Property Matrix is not only incredibly easy to maneuver and operate, but it makes even the most tedious or difficult tasks easier, and, if an obstacle arises, the support team is ALWAYS available. They answer within the hour and are well versed and knowledgeable about the software. 10/10! Review collected by and hosted on G2.com.
I still struggle a tad with the "Reports" section. It can get confusing and I don't always get what I need. What they do offer, though, is templated well. Review collected by and hosted on G2.com.
One of my favorite features between the A/R and A/P side is the categorizing and how well it breaks down transactions. So easy to find and verify payments receied or sent. Review collected by and hosted on G2.com.
We would have loved for the AP/Vendor feature to be able to send Checks through their system versus us having to print the check. We did not utilize the printing checks feature because we prefer everything done electronically. Would have been great as well for any easier system to send ACH payments through the software. Review collected by and hosted on G2.com.
The customer service we receive from Kevin he is helpful. Also the easy functionality on running reports. Review collected by and hosted on G2.com.
The transition earlier this year was a little bit rough but we got through it everything is working fine. Review collected by and hosted on G2.com.
Property Matrix is a great product because of the ability to handle all my accounting needs and because tenants have the ability of submitting request directly into their own portal. Review collected by and hosted on G2.com.
I would have to say that at this time I don’t have anything negative to say about this product. Review collected by and hosted on G2.com.
I am able to customize what features I need Review collected by and hosted on G2.com.
Can be a bit difficult to operate. Is very customizable, but that can create too many options to pick from. Review collected by and hosted on G2.com.
Property Matrix is one of the best rental software. The interface is easy to learn and flexible. Customer support is extremely helpful for even the basic tasks like report generation. You can easily integrate documents such as rental, lease agreement and other packages like credit screening software too.
Overall I would recommend it . Review collected by and hosted on G2.com.
The only thing that may itch sometimes is the lack of manual register configuration for invoices but still overall it is a great software/ Review collected by and hosted on G2.com.
Property Matrix has all the bells and whistles that we wanted, while still being affordable and easy to operate. Their customer service/support team is outstanding! Implementation of a new software is always troublesome, but their team broke it down, so it wasn't so overwhelming. They are available to answer our plethora of questions via chat, email or phone and have a great set of articles for self-guided help that answer many questions. Review collected by and hosted on G2.com.
There are a few minor nuances that are odd, but they take customer feedback very seriously and are currently constructing an update that will remove those oddities. Again, their customer service/support team is outstanding! Review collected by and hosted on G2.com.
Property Matrix is a very thorough software. Easy to learn and customer service is the best. If there is not a report that you need, customer service will set one up for you. If you need customized field for data, they will also set those up. Review collected by and hosted on G2.com.
Only con I have found is that if you run a report on the screen and leave the report section, you will have to totally rerun the report rather than just refresh . Review collected by and hosted on G2.com.
