Prokeep
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Prokeep
By Prokeep
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4.6 out of 5 stars
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Prokeep Reviews & Product Details - Page 3

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Prokeep Overview

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What is Prokeep?

Founded in 2016, Prokeep is distribution's leading customer experience management software for wholesale distributors. Prokeep grows relationships and business by turning communication into commerce; increasing sales through centralized communication, improving customer experience through better insights and engagement opportunities, and adding productivity through systems automation. Prokeep is used by over 8,000 distributors across North America, enabling over 11+ million conversations and $6+ billion in revenue. Grow your distribution business. Build stronger customer relationships. Increase workforce productivity. All with Prokeep's Customer Experience Management Software built specifically for distributors to thrive in modern markets. Prokeep: - is used by distributors in 50 states, 10 provinces, and 2 territories. - 11+ million conversations go through Prokeep - 82% of conversations in Prokeep lead to sales or relate to revenue - saves 9 hours per employee each month - saves $3,000 in contractor discrepancies per user per month With Prokeep you will centralize communications to make ordering more efficient, connect your 3rd party systems to create operations automation, and use customer insights to deliver more engagement and make more money. Interested in learning more? Book a demo today! SUBSCRIBE TO THE PROKEEP POST: https://blog.prokeep.com/ BOOK A DEMO: https://www.prokeep.com/demo SOCIALS: Linkedin - https://www.linkedin.com/company/2234... Twitter - https://twitter.com/prokeephq Facebook - https://www.facebook.com/prokeephq

Prokeep Details
Discussions
Prokeep Community
Languages Supported
English, French, Spanish
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Product Description

Text messaging built for distributors. Spare your customers the headache of hold times, phone-tag, and miscommunication. Prokeep text-enables your location's phone number, allowing contractors to text orders, questions, and pictures to the same number they’ve been calling for years. Your team can then field these messages from their counter computers, or even from home.

Seller Details
Seller
Prokeep
Year Founded
2016
HQ Location
New Orleans, US
Twitter
@prokeephq
31 Twitter followers
LinkedIn® Page
www.linkedin.com
109 employees on LinkedIn®
Kevin O.
KO
Overview Provided by:
Kevin O'Sullivan

Recent Prokeep Reviews

KW
Kayla W.Small-Business (50 or fewer emp.)
4.0 out of 5
"Great communication tool"
Helpful when communicating with customers.
Read more
John B.
JB
John B.Mid-Market (51-1000 emp.)
5.0 out of 5
"Very user friendly."
The ability to let customers text me direct to prokeep.
Read more
DB
Don B.Mid-Market (51-1000 emp.)
5.0 out of 5
"Excellant communication/tool"
Amazing speed from support getting answers to questions I have had. The answers are explained in a way that even I can understand and take the nece...
Read more
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Prokeep Media

Prokeep Demo - Transforming customer communication so distributors can win more business.
Secure your position as a market leader by delivering the most requested customer experience, optimizing efficiency, and driving revenue growth at scale.
Prokeep Demo - In-app screenshot of Contractor-Distributor text message thread
In-app screenshot of a contractor-distributor text message thread.
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Have you used Prokeep before?
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30 Prokeep Reviews

4.6 out of 5
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30 Prokeep Reviews
4.6 out of 5
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4.6 out of 5
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Prokeep Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for ProkeepQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Construction
UC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Prokeep?

Our customers can send information easier and faster through a text vs a email where they could spell the wrong email address. Review collected by and hosted on G2.com.

What do you dislike about Prokeep?

If you receive a text and dont close the thread, you can miss a order the next day because it doesnt flash like you have a new message when it first comes through. Review collected by and hosted on G2.com.

What problems is Prokeep solving and how is that benefiting you?

Easier communication to our customers Review collected by and hosted on G2.com.

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ROBERT S.
RS
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Prokeep?

being able to go back and look at conversation history Review collected by and hosted on G2.com.

What do you dislike about Prokeep?

searching for contacts can be difficult at times Review collected by and hosted on G2.com.

What problems is Prokeep solving and how is that benefiting you?

communication with our customers Review collected by and hosted on G2.com.

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AR
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Prokeep?

THIS IS A GREAT INTER ACTIVE SYSTEM THAT SAVES TIME Review collected by and hosted on G2.com.

What do you dislike about Prokeep?

MASS TEXTING IS A PROBLEM IT WOULD BE GOOD TO HAVE A FOLDER THAT I CAN SELECT AND HAVE ALL CONTACTS IN THERE AND SELECT AND SEND A MASS TEXED TO THEM Review collected by and hosted on G2.com.

What problems is Prokeep solving and how is that benefiting you?

THEY HAVE MADE IT VERY USER FREINDLY AND EASY TO USE Review collected by and hosted on G2.com.

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AC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Prokeep?

Not having to give out personal cell phone numbers for a customer to send an image. Review collected by and hosted on G2.com.

What do you dislike about Prokeep?

I have not used the app enough yet to have any complaints. Review collected by and hosted on G2.com.

What problems is Prokeep solving and how is that benefiting you?

Gives our customers another communication option. Seeing the record of information is beneficial when you need to refer back to the conversation with the customer. Review collected by and hosted on G2.com.

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Gregory P.
GP
Sales Professional
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Prokeep?

It is very easy to use for my staff and my customers. Review collected by and hosted on G2.com.

What do you dislike about Prokeep?

Nothing, this is a great product that works well. Review collected by and hosted on G2.com.

What problems is Prokeep solving and how is that benefiting you?

Customer communication is a breeze with Prokeep. Our customers love the short form communication method. It also allows any employee to communicate with customers based on who is available. Review collected by and hosted on G2.com.

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DM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Prokeep?

not having to give out my personal phone number Review collected by and hosted on G2.com.

What do you dislike about Prokeep?

it logs me out every day i wish i would just leave me longed in Review collected by and hosted on G2.com.

What problems is Prokeep solving and how is that benefiting you?

i am not aware of any issues that they have handled that helps me Review collected by and hosted on G2.com.

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Verified User in Electrical/Electronic Manufacturing
UE
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Prokeep?

Fast delivery when messaging a fellow co-worker Review collected by and hosted on G2.com.

What do you dislike about Prokeep?

Can't press enter to send message. Please fix! Review collected by and hosted on G2.com.

What problems is Prokeep solving and how is that benefiting you?

We no longer have to give out personal cell numbers for customers to send pictures of products. Review collected by and hosted on G2.com.

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John B.
JB
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
(Original )Information
What do you like best about Prokeep?

The ability to let customers text me direct to prokeep. Review collected by and hosted on G2.com.

What do you dislike about Prokeep?

Sometimes, it goes down and interupts my customers from reaching me. Review collected by and hosted on G2.com.

What problems is Prokeep solving and how is that benefiting you?

Prokeep is good at keeping up on the updates. Review collected by and hosted on G2.com.

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Helpful?
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Verified User in Electrical/Electronic Manufacturing
AE
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Prokeep?

Pictures to the branch. Plus other things that are added. Review collected by and hosted on G2.com.

What do you dislike about Prokeep?

Lack of marketing presence to the electrical industry to reach our customers. Review collected by and hosted on G2.com.

What problems is Prokeep solving and how is that benefiting you?

Creating a point for the customers to get taken care of through text messages. Review collected by and hosted on G2.com.

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Helpful?
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Khaja Imranuddin S.
KS
Proposal Specialist
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Prokeep?

It helps us save time and maintain effective communication with clients. Which also maintains the history of communication for future references without blaming anyone. Review collected by and hosted on G2.com.

What do you dislike about Prokeep?

They Don't provide 24/7 Live Technical Support which creates some communication gaps between internal and external communication. Review collected by and hosted on G2.com.

Recommendations to others considering Prokeep:

An easier way to maintain communication with customers and teams considering both privacy. Very cost-effective helps a lot in distribution sector for frequent communication. Review collected by and hosted on G2.com.

What problems is Prokeep solving and how is that benefiting you?

It helps our Customers to solve privacy issues and connect with our team without compromising the privacy of our customers. They can share their queries or issues with our teams for proper solutions. Review collected by and hosted on G2.com.

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