Prokeep Pros and Cons

Amazing speed from support getting answers to questions I have had. The answers are explained in a way that even I can understand and take the necessary steps or begin to use a function. Review collected by and hosted on G2.com.

Haven't run into one yet but Prokeep people keep listening so if I find one I know help is there. Review collected by and hosted on G2.com.

Looking up pass threads and know it is there in case you need to pull it back up.Also the ability to look at pictures is a huge help. Review collected by and hosted on G2.com.

When you seach a name up some time you have to reset prokeep to get it to show up. Review collected by and hosted on G2.com.

Having an HVAC tech text a picture of an equipment nameplate eliminates errors vs having the tech read it to you. He or you could make a mistake. Review collected by and hosted on G2.com.

There are none that I know of. It helps me from wasting time on unnecessary phone calls. Review collected by and hosted on G2.com.

It provides an easy way for our customers to contact us without having to call into the main line and talk with a salesperson. It also allows our customers to be able to send pictures and other media to our sales team instead of trying to explain over the phone. Review collected by and hosted on G2.com.

The only downside is that the numbers don't cooperate with all phone service providers. Microsoft Teams doesn't integrate with ProKeep so we have an issue whenever we are setting up new branches. I know its hard to get Microsoft to cooperate though so I'm not holding it against them. We have a workaround that has seemed to work for us. Review collected by and hosted on G2.com.

Its an easy place to find information. As long as you have the right link. Review collected by and hosted on G2.com.

There is very few "summaries' as to what a function does. This may be a fault of the organization tho. Review collected by and hosted on G2.com.

The convenience at hand! This is the most convenient and user friendly tool you can have for your business. Able to text and recieve pictures from tecnicians. Review collected by and hosted on G2.com.

There is absolutely nothing that I dislike about this system. Review collected by and hosted on G2.com.

It helps up have a great experience for customers to be able to communcate through text with our customers. Review collected by and hosted on G2.com.

Sometimes I wont be able to know when a customer want to talk to me personally unless another associate lets me know when it assigns to me. Review collected by and hosted on G2.com.

IT ALLOWS CUSTOMERS TO SEND US PICTURES OF THEIR PROBLEMS , ISSUES, OR SALES REQUESTS. WITHOUT GIVING OUT MY PERSONAL CELL PHONE NUMBER. Review collected by and hosted on G2.com.

I DON'T HAVE ANY ISSUES. I DON'T LIKE THAT THE FORM HERE KEEPS ASKING FOR MORE INFORMATION ON THIS QUESTION. Review collected by and hosted on G2.com.

We do not have company phones for my position so being able to utilize a "texting" format is key. It allows clients to text pictures which is so much quicker and easier than email! Review collected by and hosted on G2.com.

We have several users of Prokeep in the building so we don't always know when a text has been sent to us. Review collected by and hosted on G2.com.

That we can use or same land line and still keep better records of correcspondence with my contractors without needing to have 3-4 sources of information. Review collected by and hosted on G2.com.

I wish I could attached more than 1 picture file at a time. Review collected by and hosted on G2.com.