PoliteMail Reviews & Product Details

Our company has been using Politemail since about 2018 and since then, it has been an absolute dream. This tool allows us to track emails, create campaigns, update send lists, and review metrics all seamlessly through Outlook.

Their customer support is fantastic. Whenever there is a hiccup they are on the ball and have it up and running as a fast as possible.

I cannot recommend this product and company enough. Review collected by and hosted on G2.com.

I have experience minimal downsides. As this company has grown, they have worked out the kinks and gotten better and better. Review collected by and hosted on G2.com.

Easy-to-use email tracking tool with template design tool, great technical support, regular product updates, and easy integration. My team started using PoliteMail a few years ago and it's so easy to use no matter your skill level. Review collected by and hosted on G2.com.

Sometimes there are bugs, but they are quickly resolved. I would like to see the heat map improve to get a better view of the user's journey through the content. Review collected by and hosted on G2.com.

I like being able to track email metircs and organize my emails. It's a great tool to see how each email is viewed and engaged across our lines of businesses. Review collected by and hosted on G2.com.

Integration updates have caused for the transition to not be as smooth. Review collected by and hosted on G2.com.

It's easy to access templates you've created and generate metrics for the emails distributed, and the ability to upload distribution lists. When I had an issue after converting to O365, I received quick response to address the problem as well as throrough support and the issue was quickly identified with a recommend course of action to resolve the problem. Review collected by and hosted on G2.com.

the limitation on template visibility to 1000 and email sent cannot be recalled Review collected by and hosted on G2.com.

I had a question about logging into Polite mail and the customer service rep emailed me back immediately allowing me to waste no downtime. They also checked in on me a few days later to make sure i was able to log in. Review collected by and hosted on G2.com.

I havent seen any downsides yet. However i believe i may have a better annswer once ive created a template and published my first politemail letter. Review collected by and hosted on G2.com.

I found the onboarding process used by Politemail to be beneficial to a better production experience for the team. The tool is also clean and simple, and connecting directly into Outlook is a bonus. Review collected by and hosted on G2.com.

I think moving sections in the templates could be easy to manage if you want to move something from the top to bottom it takes some time to do it Review collected by and hosted on G2.com.

It is convenient to have all templates saved in one place and also be able to assign them to campaigns and analyze them when necessary. I haven't used other similar platforms so can't compare but I think PoliteMail is very useful when you are trained well on how to use it. Review collected by and hosted on G2.com.

I have not had the proper training with PoliteMail so I had to figure out most of the things on my own. There are a lot of functions - which is not a downside, you just need to learn them and make good use! I also need to constantly make sure I'm connected to the PoliteMail server - I wish it would be enough to connect once when you open Outlook. Review collected by and hosted on G2.com.

It allows me to be able to create my weekly emails with different templates that can be sent and tracked to thousands of people. Review collected by and hosted on G2.com.

Sometimes it crashes or has to be reset. Review collected by and hosted on G2.com.

That has the capability of checking how effective email campaigns are; in addition to Sycnronim component, we can create Distribution Lists based on information from our HR system. Review collected by and hosted on G2.com.

Nothing, the corporate communications team loves it; I think it's a great tool and the new version offers the alternative to using a Desktop client or web client on the cloud. Review collected by and hosted on G2.com.

The tool is easy to use and offers a user-friendly interface to navigate through the tool, it helps use customised templates and track emails in an effective way Review collected by and hosted on G2.com.

There is no such downside for now as we are finding this tool very helpful which makes our communication journey much more easier with its tracking functionality Review collected by and hosted on G2.com.