The interface looks good, modern design
They do offer the possibility to have a white-label portal, which is a good thing for many businesses
But with all the cons, it's hard to choose Plutio unless you don't care much about the details or you just need one or two features from it that you can probably find for free using other companies like Trello for project management Review collected by and hosted on G2.com.
We decided to migrate to Plutio because of the number of features and customizations that this software offers. But unfortunately, a lot of features do not work correctly. And not so intuitive as it appears.
We only used it for a few days, and we were testing to see if it is what we need.
I think there is still a lot to improve, we have seen several bugs, and several essential features are missing to call it all in one, like HR, payroll reports, accounting, and expenses.
At first, I had mixed feelings. One of our team's reasons to give up Plutio is that Plutio's customer service is not good. We still have not received any responses to our support requests sent out five days ago. I was advised not to ask any support-related questions on the Facebook group.
Among the things that I think Plutio needs to improve: are Localization issues, adding shortcuts, so you don't need to click several times like checking tasks details from the dashboard, improving the chat (which is extremely buggy) [good luck sending a screenshot to your team mate], the way how the PDF looks on email, and a lot of other minors issues that I think got accumulated over time.
In our Dashboard, there is an error message showing for days, still no feedback from Plutio support.
I understand that making software that meets all business requirements, from invoicing to project management, is not an easy thing; Plutio is a small team trying to compete with giants. I see it as a demo product, and I think they should have continued to improve it before releasing it or adding more developers behind it.
I am doing this review so that other customers have an idea before buying the product. I wish Plutio all the success, but let's be honest, there is still a lot of work to do. Review collected by and hosted on G2.com.
It's really straightforward to use and adaptable to any business. Review collected by and hosted on G2.com.
1. Support is so slow it's virtually inexistent, and the guys there - when you do manage to hunt the down and talk to them - give the impression that you are seriously disturbing their administrative slumber. Review collected by and hosted on G2.com.
It's one package. it has customizable feature and brandable U/I. Cradle to grave features for one stop client managment. Review collected by and hosted on G2.com.
Tasks can not be linked. That feature is allegedly on the roadmap. I just can't use it in that model for the number of tasks that I typically have in a project. Review collected by and hosted on G2.com.
I love the ability to customize nearly anything necessary to make it unique to my brand. Review collected by and hosted on G2.com.
Some of the navigation functions within the portal don't make logical sense to me, and could be mapped smoother. Review collected by and hosted on G2.com.
The application is good and with nice look. Review collected by and hosted on G2.com.
You can't rely your business on Plutio seriously. The company ignores customers' requests and support and abandons the development - all depending on the mood of the team and the owner. They are constantly making minor updates, but it takes a while, and most of those are useless or UI-based instead of making it more functional since there are always problems with the app. There are many unfulfilled promises, and automation is one of those that everyone has been waiting for years since 2021 Review collected by and hosted on G2.com.
I can do all my business management tasks in one place. E.g. proposals, invoices and receipts, timetracking, task management etc. Review collected by and hosted on G2.com.
The team can be slow to fix bugs and doesn't always communicate effectively about what they're doing to fix bugs. And they over promise and under deliver — I've been waiting for automations for years!
There are several bugs in key features, like not all tasks show up in the tasks pane. And proposals are still very very very slow to edit. Review collected by and hosted on G2.com.
Plutio has pretty much every piece of functionality you need to run your business. It has more functionality than any other such package I've tried. Indeed, I recently realized that the forms builder in Plutio was more functional that the full-product forms tool I was using externally. I was able to cut out that entire service and use Plutio instead. Most of Plutio's features are similarly complete and well-thought-out.
One of my favorite things about Plutio is just that it's so well-written. It's actually quite rare these days to find fast, snappy software that solves your problems. I don't know who the development team is on this product, but the interface is extremely fast and can simply become part of my habits. No waiting. Everything happen instantaneously.
I've also found the support very responsive. They're a small team, so don't always get back to me immediately, but generally they respond and solve my problems or provide a workaround within a few hours. Review collected by and hosted on G2.com.
The biggest downside is that once your business is loaded into Plutio, you're there. There's no way to export your data in a way that can be imported into another tool, should you need to do so as your business grows. This is true of pretty much all the integrated packages I've tried, but it would still be nice to be able to export / import so I can back up a copy of my data in case something happens to my internet connection or to their servers. Review collected by and hosted on G2.com.
All the features needed for a growing agency: proposals, invoicing, tasks, project management, CRM, and more. It is also provided at a low price point that is very manageable for small businesses looking for a CRM and project management system. Review collected by and hosted on G2.com.
Plutio deleted my terms from signed proposals, then stopped responding to my request for support. Again, great concept, but they try too hard to keep innovating what works great and in return, things get broken. Because of this, I don't have full trust in their team or system. Things seem to have gotten better recently, though. Review collected by and hosted on G2.com.
Plutio is one of the best tools to organize tasks and stay in touch with what everyone else is doing. Do you need to know if the IT department finished setting up your user? Just go to their board to find out instead of having to communicate with them. Review collected by and hosted on G2.com.
Even tho plutio has been updated with great new features, It still needs a feature that makes completed tasks disappear from a board, or maybe moved to the bottom of the list. Review collected by and hosted on G2.com.
I really like setting up easily replicated templates for tasks we repeatedly run to ensure nothing gets missed. I know it has more like invoicing but we use other platforms for that.. Review collected by and hosted on G2.com.
Seems very bulky and can be confusing to get around when you are first starting up your teams and getting them acquainted with how to use the platform in your organization Review collected by and hosted on G2.com.
I love that you can set recurrent tasks, you can have daily, weekly, monthly reminders of tasks, which is incredible useful Review collected by and hosted on G2.com.
I liked the former layout better but I am starting to like the new one Review collected by and hosted on G2.com.