Plaid Pros and Cons

Plaid helps the customers of my accounting firm pay for one-time and recurring subscriptions with a simple, easy-to-use interface both for myself and for my clients. Review collected by and hosted on G2.com.

Plaid offers a wide array of features that many small business owners will not need. This makes the setup process seem more complicated than it needs to be. Keep your API's simple and you won't need to worry about a headache. Review collected by and hosted on G2.com.

I like that Plaid is connected to so many varying financial institutions so that the majority of users can use it sucessfully. Review collected by and hosted on G2.com.

There are a few common banking services it doesn't work with, such as Venmo. Review collected by and hosted on G2.com.

That it can assist me in getting a business line of credit. Review collected by and hosted on G2.com.

That it is very simple, it could have more features. Review collected by and hosted on G2.com.

task flow, reduced effort, less friction, faster Review collected by and hosted on G2.com.

None I can see, it works fine, I haven't had a problem Review collected by and hosted on G2.com.

makes it easy for customers and users to Review collected by and hosted on G2.com.

very easily and quickly (plus obviously safely) way to connect their bank accounts. Review collected by and hosted on G2.com.

easy to use, very convenient services , secure Review collected by and hosted on G2.com.

missing more APIs and services, like grpc and more restful APIs Review collected by and hosted on G2.com.

For the most part, Plaid is partnered with most common banks throughout the United States, this makes it easy to use. If there is a bank that does not partner with Plaid, it is relatively time consuming to get that bank on board. It takes communication from both Plaid and the bank in question. Plaid is a great option for instant decision making in the virtual workplace. Plaid makes it easier for our online customer base to get a decision in real time and that saves time and money. Review collected by and hosted on G2.com.

The length of time that it takes to get a bank that is currently not linked to Plaid is relatively a long process. 4weeks - 6 months, depending on how small the bank is. There are some connectivity issues with the smaller banks. These are the only issues I have come across. The main issue is there is no test server to test improved software. If more issues arise I will be sure to update this review. Overall, I do not have complaints that would deter me from using this service. Review collected by and hosted on G2.com.

I like how easy it is to connect your bank account by just needing your login credientals. Review collected by and hosted on G2.com.

I dislike a lot about this products but my number one issue is if someone forgets or needs to reset their login credientals we have to wait 24-72 hours to get that customer through our system again because of PLAID. PLAID's support system is very convoluted any issue that is on PLAID's end has to be fixed by the client from the back end code and it is a pain to troubleshoot if you have any issues. Review collected by and hosted on G2.com.

I interact predominantly with Plaid's support team in our current role. I appreciate their ability to follow up on long standing tickets and provide continuous updates, when available. We will occasionally have requests for additional banks from previous years that Plaid will still follow up on, which is helpful. Review collected by and hosted on G2.com.

Plaid recently started sending automatic message updates, which are also sent in the form of an email. Users with my current access can't disable these automated update emails or emails asking you for a rating. This makes it difficult to discern when Plaid has a valuable follow-up that we need to reach out to a user about, vs. when we have just a bunch of automatic replies that aren't of any value to our users or us. Despite the numerous parties we work with, over half of our emails are from Plaid, and this makes it difficult to discern their importance. Review collected by and hosted on G2.com.

Easy connection to your bank account without providing banking info Review collected by and hosted on G2.com.

Sometimes the connection doesn't always work when you think it should. Review collected by and hosted on G2.com.