Pipedrive Reviews & Product Details

The clear, visual pipeline makes it easy to track deals, prioritize follow‑ups, and maintain visibility across every stage of the sales process. It streamlines sales management by keeping everything organized in one place, improves team productivity through transparency, and provides actionable insights that help close deals faster. Review collected by and hosted on G2.com.

Some advanced customization options feel limited, especially when tailoring workflows to unique business processes. The reporting and analytics features can be restrictive compared to more robust BI tools, making deeper insights harder to extract without external integrations. While it’s excellent for pipeline visibility, scaling up often requires add‑ons or third‑party tools, which can increase costs and complexity. Review collected by and hosted on G2.com.

It is visually very easy to use.

I have experience with other CRMs (like Hubspot, Zoho...) and Pipedrive is robust enough, while being simple to use.

When I took over the biz dev team at a new job, one of my first steps was to implement Pipedrive.

Their tech support and KAM is excellent. Super available and helpful.

It is easy to integrate with core tools. Review collected by and hosted on G2.com.

Some features still have a slight beta feel to them.

Like every other CRM, their pitch feels a bit too much like a tool that solves all the world's problems. You learn its limitations as you begin use it.

Still the best CRM in the market. Review collected by and hosted on G2.com.

its simplicity, its powerful interface, and that we can centralize all the information of our clients. It is definitely the core of our business; we manage all client relations, the entire sales funnel for our projects, and email marketing. Review collected by and hosted on G2.com.

I like everything, I think the mobile app on iOS could be improved, including the management of prospects and the mobile app. Review collected by and hosted on G2.com.

How helpful everyone is. Easy to use, the integrations that are being added are brilliant. Review collected by and hosted on G2.com.

This isn’t really a Pipedrive problem, but it’s very difficult to get users out of bad habits and keep Pipedrive clean, forced fields would be a massive bonus. Review collected by and hosted on G2.com.

I use Pipedrive every day as my main CRM to organize my tasks, outreach activity, and everything I do daily. It helps me stay incredibly organized and efficient by ranking my top important tasks. I love how it keeps a timeline of emails, notes, and lets me attach files to contacts and deals. I'm particularly fond of the smart CC feature because I can run different emails and businesses within Pipedrive. By putting emails in BCC, I ensure everything stays organized and attached to my contacts and deals. Specifically, it helps me keep all communications well organized by contact, allowing me to stay on top of everything at all times. The setup was easy, and once it was done, it works flawlessly. Review collected by and hosted on G2.com.

I guess if there's anything I could mention, it's better integration into, like, iMessage. Review collected by and hosted on G2.com.

I love how Pipedrive allows me to effectively sort my leads based on their importance and status, which saves me a lot of time. I also appreciate being able to track the progress of our deals without getting lost in all our files, which makes it easier to prioritize leads and sort out those who are not or no longer interested. The simplicity of Pipedrive is another aspect I appreciated, especially compared to our previous tool, Airtable. Additionally, the initial setup was very good and very intuitive thanks to video tutorials. Review collected by and hosted on G2.com.

Automations are difficult to implement Review collected by and hosted on G2.com.

How easy it is to streamline the different parts (contacts, activities, deals) and have all the information connected so that it can be quickly accessed. We are a team and it's very convenient and easy to follow everyone's processes and the different stages everyone's at, to the extent that it's necessary, because of how clear everything is. Review collected by and hosted on G2.com.

With so many features, getting started can be overwhelming and there may be additional parts that we haven't even tapped into. Review collected by and hosted on G2.com.

Ease of Use, Ease of integration, User Friendly, Intuitive and forward thinking features. Review collected by and hosted on G2.com.

Nothing shouts out that I dislike particularly, but I notice when scheduling future activities it makes my calendar look cluttered. I can probably adjust the settings to get around this, but would prefer if my calendar wasn't populated and instead my activities could be only listed on the calendar within the app - or an easy button feature when arranging activities to avoid the entry going to my google calendar Review collected by and hosted on G2.com.

I like how simple Pipedrive is to use. It's great that I can track tasks and create workflows to fit my needs. I also appreciate being able to move tabs along when a task is finished and assign tasks to other users. Review collected by and hosted on G2.com.

Some features require Pro to download the data we have entered. If we want information on how long it takes to complete a task on average for all cases, you need the Pro model to be able to gather this data. It is not helpful when you can add data but not extract. Review collected by and hosted on G2.com.

This tool is extremely helpful for enabling the entire team to see who is handling clients. It also ensures that everyone has access to the necessary information if they need to answer the phone for a query. We are also looking forward to making use of the webforms and chat box once our new website goes live. Review collected by and hosted on G2.com.

The only drawback I’ve noticed so far is that there are limited ways to have online submission forms, such as Facebook leads, automatically filter in without incurring additional costs. Review collected by and hosted on G2.com.