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Pipedrive Reviews & Product Details - Page 5

Pipedrive Overview

What is Pipedrive?

Pipedrive is an easy-to-use sales CRM (customer relationship management) tool that empowers teams of all sizes to close more deals. With its customizable sales pipelines, real-time insights and powerful AI features, it’s no wonder 100,000 companies worldwide use Pipedrive for smarter, faster sales.

Pipedrive Details
Product Website
Languages Supported
Czech, German, English, Estonian, Finnish, French, Indonesian, Italian, Japanese, Korean, Latvian, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian, Chinese (Traditional)
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Product Description

Pipedrive is a web-based sales CRM software that lets sales teams track pipelines, optimize leads, manage deals and automate their entire sales process so they can focus on selling. Pipedrive’s simple interface empowers salespeople to streamline workflows and unite their sales tasks in one workspace. And with AI-powered features that offer personalized tips, winning and renewing deals has never been easier.

How do you position yourself against your competitors?

Pipedrive’s simple, intuitive interface and customizable tools make it perfect for small businesses on the up. Don’t just take our word for it – our users and industry experts consistently recognize Pipedrive as a top-rated CRM.


Seller Details
Seller
Pipedrive
Company Website
Year Founded
2010
HQ Location
New York
Twitter
@pipedrive
13,668 Twitter followers
LinkedIn® Page
www.linkedin.com
966 employees on LinkedIn®
Phone
+1 (650) 924-9906
Description

Founded in
010, Pipedrive is an easy and effective sales CRM that drives small business growth. Today, Pipedrive is used by revenue teams at more than 100,000 companies worldwide. Pipedrive is headquartered in New York and has offices across Europe and the US. The company is backed by majority holder Vista Equity Partners, Bessemer Venture Partners, Insight Partners, Atomico, and DTCP.


Rafael C.
RC
Overview Provided by:

Recent Pipedrive Reviews

Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
4.5 out of 5
"Positive, slick and very easy to use."
Ease of use compared to other CRMs. Once you're able to speak to support they're brilliant.
FW
Florian W.Mid-Market (51-1000 emp.)
5.0 out of 5
"Pipedrive: Structure & Efficiency for Our Sales Team"
As an agency, we previously faced the challenge of each salesperson managing their own database. Without a structured system like Pipedrive, overla...
Mel M.
MM
Mel M.Small-Business (50 or fewer emp.)
5.0 out of 5
"Great CRM for Sales Management"
The whole system was easy to implement and roll out to our sales team. They are using it frequently which shows it's a real asset. The ability...

Pipedrive Pricing

Exclusive savings on Pipedrive through G2 Deals

Try it free for 14 days and save 30% on your first subscription. All plans are included, and both monthly and yearly subscriptions.

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You can claim directly by clicking on "Claim offer" and signing up! No promotional code is required.

Deals
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Pipedrive Media

Pipedrive Demo - Pipedrive pipeline management
Effective sales pipeline management begins with a clear view of the buyer’s journey through your sales process. To succeed, you need a tool that provides a visual representation of each stage of the pipeline and gives you control over your tasks and sales activities. Pipedrive CRM’s primary vi...
Pipedrive Demo - Your one-stop sales inbox
Easily track sales conversations and tasks in one tool, giving your salespeople the context they need to follow up faster.
Pipedrive Demo - Automate and sale
Streamline your sales process and get more done with less work.
Pipedrive Demo - Instant sales insights
Take advantage of Pipedrive's precise, real-time data analytics to track sales metrics and fine-tune your strategy.
Pipedrive Demo - People and organization management
Build an unlimited database of contacts and access a clear view of their history, linked deals, activities and communications.
Pipedrive Demo - Create compelling emails in just a click
Draft quick, personalized emails from simple prompts, saving time and enhancing sales outreach.
Play Pipedrive Video
Play Pipedrive Video

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Video Reviews

2,349 Pipedrive Reviews

4.3 out of 5
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2,349 Pipedrive Reviews
4.3 out of 5
2,349 Pipedrive Reviews
4.3 out of 5

Pipedrive Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for PipedriveQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Rafael M.
RM
Assistente de vendas II
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Pipedrive?

A facilidade incontestável de visualizar as informações sobre lead, negócios, clientes e prospecções. A integração entre todos os tópicos trás uma vasta facilidade na implementação de ideias, gerenciamento de negócios e técnicas/táticas para encontrar a melhor forma de abordar seus respectivos lead e clientes.

Com o uso frequente da ferramenta, necessitei de suporte apenas uma única vez, onde fui bem atendido e consegui sanar todas as minhas dúvidas Review collected by and hosted on G2.com.

What do you dislike about Pipedrive?

Edição de gráficos e na edição de arquivos Review collected by and hosted on G2.com.

What problems is Pipedrive solving and how is that benefiting you?

Organização estrutural do que é lead e do que é negócio. Review collected by and hosted on G2.com.

Response from Jorge R. of Pipedrive

Olá Rafael,

Obrigado pelo seu feedback!

Ficamos felizes em saber que a facilidade de visualização das informações e a integração entre leads, negócios e clientes têm sido valiosas para você.

É ótimo saber também que sua experiência com o suporte foi positiva!

Entendemos que a edição de gráficos e arquivos pode ser aprimorada.

Agradecemos por compartilhar sua sugestão e encaminharemos esse ponto para nossa equipe.

Cumprimentos,

Pipedrive Team

Chad P.
CP
Owner / Founder
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Pipedrive?

I love the activities and projects areas that link with my deals. That along with the email templates and custom fields saves me hours per day! It was easy to integrate my leads in here from google sheets. I use it 8 hours per day. The few times I needed support it was quick and helpful and made implementation easy. Pipedrive is easy and yet sophisticated. Review collected by and hosted on G2.com.

What do you dislike about Pipedrive?

Not many I can think of honestly. Possibly being able to filter the sales inbox better like I can in gmail. Other than that its fantastic. Review collected by and hosted on G2.com.

What problems is Pipedrive solving and how is that benefiting you?

Pipedrive helped me to solve a big communication and organization problem in my business. Review collected by and hosted on G2.com.

Julian C.
JC
CEO
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Pipedrive?

I like how simple is it to use without getting into its complex features. You have the full features there for use but you can also work with it with your own simpler version, and you still get an amazing product. It integrates easy with almost everything. Review collected by and hosted on G2.com.

What do you dislike about Pipedrive?

Im not a fan yet of their AI tools, but its not jsut with Pipedrive, is an industry problem, too pushy with AI, but not a clear value added. Review collected by and hosted on G2.com.

What problems is Pipedrive solving and how is that benefiting you?

Structure our sales funnel and follow it Review collected by and hosted on G2.com.

Response from Jorge R. of Pipedrive

Hi Julian,

Thank you for your feedback!

We're glad to hear that you appreciate the balance between simplicity and advanced features, as well as the seamless integrations.

We understand your concerns about AI tools and the need for clear, tangible value. AI is evolving rapidly, and we’re always working to refine our features to ensure they truly enhance your workflow.

Your input is valuable, and we’ll share it with our team as we continue improving.

Best regards,

Pipedrive Team

RT
Marketing & Sales Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Pipedrive?

Easy to get started/implement, good customer support, smooth email integration, easy to use pipeline, comprehensive overall main features. On a basic level, Pipedrive is excellent. Review collected by and hosted on G2.com.

What do you dislike about Pipedrive?

Lacking key functionality to properly address the workflow we require. e.g. Offers automation for follow-ups, but lacks threaded emails so need workaround. Offers a calendar but re-assigning tasks by drag-and-drop only works within the same week. Offers calculations but cannot use calculations in the product module. Offers webform, but cannot full integrate for our needs. The end result is we can only partially benefit or sometime not benefit at all from existing Pipedrive features, waiting (sometimes for years) for key functionality to be added to the feature set. Review collected by and hosted on G2.com.

What problems is Pipedrive solving and how is that benefiting you?

Pipedrive provides a central repository that our team can reference, with an easy to understand UI. Review collected by and hosted on G2.com.

Response from Camilla Pacheco of Pipedrive

Hello Rob,

Thank you for taking the time to share your thoughts with us!

We’re sorry to hear about your experience with these limitations. Your feedback is appreciated, and I’ve shared it directly with our Product Team for review.

If you’d like to discuss this further, please don’t hesitate to reach out to our Support team. We truly appreciate your support and are committed to making Pipedrive work better for you in the future.

Verified User in Education Management
UE
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Pipedrive?

Pipedrive helps me a lot to structure my sales day (by creating activities). In addition, it always gives me an up-to-date overview of my deals. It is easy to use and has a variety of additional features that make everyday sales work easier. Review collected by and hosted on G2.com.

What do you dislike about Pipedrive?

Sometimes it is a little complicated to understand the structure behind Pipedrive. This starts with the creation of filters and extends to the required data that can be entered.

But once you have familiarised yourself with it, it is a wonderful support. Review collected by and hosted on G2.com.

What problems is Pipedrive solving and how is that benefiting you?

By creating and scheduling activities, I don't lose any potential customers. I can control my sales activities and always have an overview of all my contacts.

Additional features such as bulk e-mails give me more time for other things. Review collected by and hosted on G2.com.

Response from Jorge R. of Pipedrive

Hi,

Thank you so much for your thoughtful review!

We're thrilled to hear that Pipedrive helps you structure your sales day and provides an up-to-date overview of your deals and It’s great to know that the additional features have made your daily sales work easier.

We understand that getting familiar with the structure can take some time, but we're glad to hear that once you did, it became a valuable support tool for you.

Best regards,

Pipedrive Team

Chiara C.
CC
Business Development and Account Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Pipedrive?

The tool is easy to use and quite versatile, I really appreciate the assistance team that is always available to reply to my questions or solve my issues. Review collected by and hosted on G2.com.

What do you dislike about Pipedrive?

I would like that the tool could be more in line with our account management needs. It is true that we found some workaround to adapt It to our needs, but It could be even more aligned with this kind of requirement Review collected by and hosted on G2.com.

What problems is Pipedrive solving and how is that benefiting you?

Organize the sales activities for the whole team Review collected by and hosted on G2.com.

Response from Jorge R. of Pipedrive

Hi Chiara,

Thank you for your kind words!

We're delighted to hear that you find the tool easy to use and versatile, and we truly appreciate your recognition of our support team—they’re always here to help!

We also appreciate your feedback on aligning the tool more closely with account management needs.

It’s great to hear that you’ve found workarounds, but we’d love to learn more about your specific requirements.

Your insights would help us improve, so please feel free to share any details with our support—we’re always looking for ways to enhance your experience!

Best regards,

Pipedrive Team

Verified User in Marketing and Advertising
UM
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Pipedrive?

The customer service is great--though response times can be long (1+ hour). I found it seamless to work with various reps over a few days to solve a problem I couldn't figure out after two webinars and many Youtube videos. It took me many hours to learn the basics of Pipedrive (still a lot more to it than I'm using) and I'm glad I invested that time. It's a complex tool, and so far I expect the depth of what it can do will payoff in the long run. I'm sure there are simplier CRMs out there, but Pipedrive has a lot of functionality that I'll use to grow my business. There are a lot of excellent independent Pipedrive consultants whose videos were super helpful when I started. So it's great that the tool is common enough that the tutorial videos go beyond what Pipedrive itself offers. Review collected by and hosted on G2.com.

What do you dislike about Pipedrive?

The tool is super complex and it felt like learning a new language. The intro webinars are super basic so by the time they came around, I had already learned the ground level stuff from UT. There is so much functionality I wonder if it is overkill for my small team. However, as we grow I can see a some of the features becoming useful. Review collected by and hosted on G2.com.

What problems is Pipedrive solving and how is that benefiting you?

Cold outreach to 100+ contacts a month. Review collected by and hosted on G2.com.

Marek V.
MV
Area Manager - South-East Asia
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Pipedrive?

Sales pipline split into stages as per company's sales cycle. Daily summary by emails, notifications, smart documents, reports and dashboards, customization of reports. Review collected by and hosted on G2.com.

What do you dislike about Pipedrive?

Some customization is limited. Smart documents could have more placeholders to use. Review collected by and hosted on G2.com.

What problems is Pipedrive solving and how is that benefiting you?

Automation in sales process, integration of mailbox for email communication and telephone numbers for calls. Smart docs generate quotations on template ready to send from the CRM. Big time savings compared to previous CRM we used. Review collected by and hosted on G2.com.

Response from Jorge R. of Pipedrive

Hi Marek,

Thank you for your feedback!

We're glad to hear that the Pipedrive is helping you stay organized and productive.

We also appreciate your thoughts on customization and smart documents – we understand how additional placeholders could enhance the experience, and we'll take that into consideration for future updates.

Best regards,

Pipedrive Team

Akritas S.
AS
Geschäftsführender Gesellschafter
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Pipedrive?

For us the Pipedrive's feature to standout is its ability to effectively map and manage complex customer structures, such as a 3-grade customer hierarchy. This flexibility through customizable contact fields allows us to organize customers into different levels such as wholeseller, retailers and end-customers - ensuring a clear representation of relationships and roles within the sales process. Review collected by and hosted on G2.com.

What do you dislike about Pipedrive?

The fact that its not (yet) connectable with copilot for sales in outlook. Pictures of Contacts are very fuzzy to upload of files. It would be easier to be able to cut out pictures ouf email signatures by the snipping tool and paste into the picture filed into pipedrive. Review collected by and hosted on G2.com.

What problems is Pipedrive solving and how is that benefiting you?

pipedrive helps us keep an overview of our complicated B2B customer structure by mapping connections between wholesellers and retailers Review collected by and hosted on G2.com.

Response from Camilla Pacheco of Pipedrive

Hello, Akritas.

Thank you for your feedback!

We’re glad to hear that Pipedrive’s flexibility in mapping customer structures has helped you organize your sales process more effectively.

We appreciate your thoughts on the Copilot in Outlook integration and image uploading. These are valuable insights, and we’ll be sure to consider them for future improvements.

Please don't hesitate to reach out if you'd like to discuss this further.

Kind regards,

The Pipedrive Team

Dipen P.
DP
Technical Lead
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Pipedrive?

It has really good dedicated areas for each entity we have like client , leads and budget and makes it more clear to see it later or analys it. Review collected by and hosted on G2.com.

What do you dislike about Pipedrive?

Seems there is no more gray area here but the only thing I might see is some UI and UX changes needed in it which can make it more easy for users to see certain different data on the go. Review collected by and hosted on G2.com.

What problems is Pipedrive solving and how is that benefiting you?

So earlier for our sales pipeline we were using Trello cards to manage it but it was getting so difficult when we need to analyse that. But since we started pipedrive it's so wonderful and easy to do all that. Review collected by and hosted on G2.com.