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Pipedrive Reviews & Product Details - Page 3

Pipedrive Overview

What is Pipedrive?

Pipedrive is an easy-to-use sales CRM (customer relationship management) tool that empowers teams of all sizes to close more deals. With its customizable sales pipelines, real-time insights and powerful AI features, it’s no wonder 100,000 companies worldwide use Pipedrive for smarter, faster sales.

Pipedrive Details
Product Website
Languages Supported
Czech, German, English, Estonian, Finnish, French, Indonesian, Italian, Japanese, Korean, Latvian, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian, Chinese (Traditional)
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Product Description

Pipedrive is a web-based sales CRM software that lets sales teams track pipelines, optimize leads, manage deals and automate their entire sales process so they can focus on selling. Pipedrive’s simple interface empowers salespeople to streamline workflows and unite their sales tasks in one workspace. And with AI-powered features that offer personalized tips, winning and renewing deals has never been easier.

How do you position yourself against your competitors?

Pipedrive’s simple, intuitive interface and customizable tools make it perfect for small businesses on the up. Don’t just take our word for it – our users and industry experts consistently recognize Pipedrive as a top-rated CRM.


Seller Details
Seller
Pipedrive
Company Website
Year Founded
2010
HQ Location
New York
Twitter
@pipedrive
13,668 Twitter followers
LinkedIn® Page
www.linkedin.com
966 employees on LinkedIn®
Phone
+1 (650) 924-9906
Description

Founded in
010, Pipedrive is an easy and effective sales CRM that drives small business growth. Today, Pipedrive is used by revenue teams at more than 100,000 companies worldwide. Pipedrive is headquartered in New York and has offices across Europe and the US. The company is backed by majority holder Vista Equity Partners, Bessemer Venture Partners, Insight Partners, Atomico, and DTCP.


Rafael C.
RC
Overview Provided by:

Recent Pipedrive Reviews

Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
4.5 out of 5
"Positive, slick and very easy to use."
Ease of use compared to other CRMs. Once you're able to speak to support they're brilliant.
FW
Florian W.Mid-Market (51-1000 emp.)
5.0 out of 5
"Pipedrive: Structure & Efficiency for Our Sales Team"
As an agency, we previously faced the challenge of each salesperson managing their own database. Without a structured system like Pipedrive, overla...
Mel M.
MM
Mel M.Small-Business (50 or fewer emp.)
5.0 out of 5
"Great CRM for Sales Management"
The whole system was easy to implement and roll out to our sales team. They are using it frequently which shows it's a real asset. The ability...

Pipedrive Pricing

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Try it free for 14 days and save 30% on your first subscription. All plans are included, and both monthly and yearly subscriptions.

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Pipedrive Media

Pipedrive Demo - Pipedrive pipeline management
Effective sales pipeline management begins with a clear view of the buyer’s journey through your sales process. To succeed, you need a tool that provides a visual representation of each stage of the pipeline and gives you control over your tasks and sales activities. Pipedrive CRM’s primary vi...
Pipedrive Demo - Your one-stop sales inbox
Easily track sales conversations and tasks in one tool, giving your salespeople the context they need to follow up faster.
Pipedrive Demo - Automate and sale
Streamline your sales process and get more done with less work.
Pipedrive Demo - Instant sales insights
Take advantage of Pipedrive's precise, real-time data analytics to track sales metrics and fine-tune your strategy.
Pipedrive Demo - People and organization management
Build an unlimited database of contacts and access a clear view of their history, linked deals, activities and communications.
Pipedrive Demo - Create compelling emails in just a click
Draft quick, personalized emails from simple prompts, saving time and enhancing sales outreach.
Play Pipedrive Video
Play Pipedrive Video

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Video Reviews

2,349 Pipedrive Reviews

4.3 out of 5
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2,349 Pipedrive Reviews
4.3 out of 5
2,349 Pipedrive Reviews
4.3 out of 5

Pipedrive Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for PipedriveQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Faryan S.
FS
Sales Engineer | Business Development
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Pipedrive?

What I like most is the visual funnel representation with the individual phases (target, opportunity, offer, etc.), which can be customized depending on the company funnel and provides a clear overview of the sales processes. This gives us a better idea of how much revenue can be generated in each phase and allows us to focus our attention accordingly. Review collected by and hosted on G2.com.

What do you dislike about Pipedrive?

We don't use the lead module at all, as I think it's redundant. In addition, the newsletter function in the campaign module could have more functions. Review collected by and hosted on G2.com.

What problems is Pipedrive solving and how is that benefiting you?

We use Pipedrive to structure our sales processes and keep track of all deals. To do this, we use the filter function to create lists using these filters, which we discuss in the committee and work through together. We save an enormous amount of time thanks to the improved clarity. Review collected by and hosted on G2.com.

Response from Camilla Pacheco of Pipedrive

Hello, Faryan.

Thank you for your feedback!

We're glad to hear that our pipelines help streamline your sales processes. We also appreciate your suggestions regarding the leads inbox and the Campaigns. Please don't hesitate to reach out if you'd like to discuss this further.

It's great to know Pipedrive is saving you time and enhancing your workflow!

Best regards,

Pipedrive Team

DP
Real Estate / Property Consultant
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Pipedrive?

I have been invloved in residential property sales for the past 36 years, therefore before digital technology took over the property industry. I have seen many CRM systems for real estate brokers and estate agents.

PipeDrive is one of the most user friendly and adaptable of systems that I have experienced. I use PipeDrive every day and it has improved the efficiency and effectiveness of my work.

Customer support has been at the level I had expected and the ease of implentation of the guidance received has been reassuringly easier than competitor systems.

The integration of other associated programs like MailChimp has been a smooth process also. Review collected by and hosted on G2.com.

What do you dislike about Pipedrive?

It would be advantageous if a products list can be created, for example houses for sale, and then have a matching system to appropriate buyers. Review collected by and hosted on G2.com.

What problems is Pipedrive solving and how is that benefiting you?

PipeDrive improves the efficency with which I work. It has wonderful flexibility so that I can create my own pipelines for different purposes. The integration with other applications is a benefit also. Review collected by and hosted on G2.com.

Response from Camilla Pacheco of Pipedrive

Hello,

Thank you for your thoughtful review!

We're so glad to hear that Pipedrive has improved your efficiency and effectiveness. We also appreciate your feedback about a matching system for products, and we'd be happy to discuss this further if you'd like — feel free to reach out anytime.

Best regards,

Pipedrive Team

Guillermo Y.
GY
Commercial manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Pipedrive?

We have a phrase in the company "The Business Speaks" and let me tell you that what it speaks we can record in Pipedrive, we love how a little creativity can be put at the service of the company with the Pipedrive Tool Review collected by and hosted on G2.com.

What do you dislike about Pipedrive?

We have another phrase in the company "Exhaust the well" when you can no longer get more benefit, utility or improvement from a process, we have not reached that point with Pipedrive to be able to say that we do not like it. Review collected by and hosted on G2.com.

What problems is Pipedrive solving and how is that benefiting you?

At our Music Academy, Pipedrive has been key to organizing and managing our clients efficiently. The integration with Google allowed us to quickly migrate our contacts, classifying them with labels such as "active", "inactive" and "balances payable." This made it easy to create a sales funnel, which we have refined over time.

Thanks to Pipedrive, we now have accurate statistics on customer retention, conversion rate and churn, allowing us to optimize our processes and make informed decisions to improve the business. Review collected by and hosted on G2.com.

Response from Camilla Pacheco of Pipedrive

Hello, Guillermo.

Thank you for your feedback!

We’re thrilled to hear that Pipedrive has helped you organize and manage your clients more efficiently. It’s great that the integration with Google and custom labels have made your processes smoother.

If you ever need further assistance or have more feedback, don’t hesitate to reach out.

Kind regards,

The Pipedrive Team

Lucélia  G.
LG
consultora de vendas
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Pipedrive?

✅ Facilidade de uso – O sistema é intuitivo e simples de navegar.

✅ Organização do funil de vendas – Dá para visualizar claramente em que etapa cada cliente está.

✅ Automação de tarefas – Facilita o acompanhamento dos leads e evita perder oportunidades.

✅ Integrações – Funciona bem com outras ferramentas, como WhatsApp, e-mail e CRMs.

✅ Relatórios detalhados – Dá insights importantes sobre o desempenho das vendas.

✅ Acompanhamento de follow-ups – Ajuda a lembrar de contatar os leads no momento certo. Review collected by and hosted on G2.com.

What do you dislike about Pipedrive?

a parte da lentidão as vezes, com isso demora o processo do dia. Review collected by and hosted on G2.com.

What problems is Pipedrive solving and how is that benefiting you?

controle de vendas, acompanhamento de clientes. Review collected by and hosted on G2.com.

Response from Jorge R. of Pipedrive

Olá Lucélia

Muito obrigado pelo seu feedback!

Ficamos felizes em saber que você aprecia a facilidade de uso, organização do funil de vendas e as automações que ajudam no acompanhamento dos leads, também é ótimo saber que as integrações e relatórios detalhados também fazem a diferença no seu dia a dia!

Entendemos que a lentidão ocasional pode impactar sua produtividade, e queremos garantir a melhor experiência possível, caso veja esta situação a acontecer, por favor entre em contacto com o nosso suporte para que possamos ajudar.

Cumprimentos,

Equipa Pipedrive

Verified User in Marketing and Advertising
UM
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Pipedrive?

I use Pipedrive daily, and it has been a game-changer for keeping my work organized and stress-free. The platform is incredibly easy to use, allowing me to track my leads effortlessly and receive timely reminders to follow up. I love that it focuses on simplicity—no unnecessary complications, just a clear and intuitive experience. Review collected by and hosted on G2.com.

What do you dislike about Pipedrive?

One thing I don’t quite understand is why the money value changes based on the probability of deals. It would be helpful to have a clearer explanation of how these adjustments are made, as it can be a bit confusing when I’m trying to track deal values accurately Review collected by and hosted on G2.com.

What problems is Pipedrive solving and how is that benefiting you?

Pipedrive helps me stay organized by keeping all my leads and deals in one place, so I never lose track of important leads. The reminders and notifications make it easy to stay on top of follow-ups without missing a beat. It also simplifies the sales process, giving me clear visibility into my pipeline and helping me prioritize my efforts. Overall, it saves me time and reduces stress by streamlining the workflow, allowing me to focus on building relationships and closing deals. Review collected by and hosted on G2.com.

Jamie B.
JB
Cofounder
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Pipedrive?

This is now the 4th business I have deployed Pipedrive for as no other CRM manages to make the complex intricacies of sales and customer management and display them with such a simple to use and understand interface.

Furthermore, with integrations into all our other tech suite products, from shopify to mailchimp and even xero (via Zapier) the amount of hours and needless admins saved helps lean business function way beyond their capacity.

Lastly, once you have come for the cool features you will stay for the customer service: I have never known service like it, queries are dealt with swiftly and you are even chased from the customer service team, not the other way around like usual. Review collected by and hosted on G2.com.

What do you dislike about Pipedrive?

Sometimes, finding high level figures like 'number of new customers' and others need a complex set up of filters and aren't always reliable. Review collected by and hosted on G2.com.

What problems is Pipedrive solving and how is that benefiting you?

It takes away all the admin and keeps sales moving along Review collected by and hosted on G2.com.

Response from Camilla Pacheco of Pipedrive

Your message looks great! Here’s a slightly refined version with minimal changes for flow:

Hello, Jamie.

Thank you for your feedback!

We’re thrilled to hear that Pipedrive’s usability, integrations, and Support Team have made such a positive impact on your business.

We appreciate your comments about finding and filtering data in Pipedrive. If you ever need assistance with filters or anything else, please don’t hesitate to reach out to us.

Kind regards,

The Pipedrive Team

Ashley S.
AS
Director
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Pipedrive?

i'm a new business and needed a CRM system - a friend of mine (also small business) recommended Pipedrive.

The pipedrive lead tracking features and drag/drop project features are fantastic.

its super quick to create customer contacts and projects (all in 1 place if needed).

onboarding was fantastic too - i had a specific request for a feature and the onboarding contact researched and explained how to do this on the call! thank you so much. Review collected by and hosted on G2.com.

What do you dislike about Pipedrive?

i dont have any dislikes for Pipedrive - it does exactly what i need it to (and more!) Review collected by and hosted on G2.com.

What problems is Pipedrive solving and how is that benefiting you?

Pipedrive is keeping track of my customers and projects, whilst also giving me the ability to create sales graphs/tracking.

before i was using spreadsheets (doh!) but now its all in 1 place and super easy to keep track of.

Pipedrive is super easy to use and i'd virtually mastered it in minutes. Review collected by and hosted on G2.com.

Response from Camilla Pacheco of Pipedrive

Hello, Ashley.

Thank you for your review!

We’re so glad Pipedrive is helping you track customers and projects easily. It’s great to hear that onboarding was helpful and that you’re enjoying the features.

If you need anything in the future, feel free to reach out.

Best regards,

Pipedrive Team

Verified User in Education Management
CE
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Pipedrive?

Pipedrive has been a game-changer for my workflow over the past year. The platform is incredibly intuitive, easy to use, and perfect for tracking and managing leads. Their customer support is also top-notch—every time I’ve reached out with a question, the team has been extremely helpful, knowledgeable, and responsive. The automation features and pipeline visualization are excellent, making it simple to stay on top of tasks and close deals efficiently. Review collected by and hosted on G2.com.

What do you dislike about Pipedrive?

The only improvement I’d suggest is with the statistics page—it doesn’t update automatically, so it needs to be refreshed manually to reflect the latest data. Automating this process would make the platform even better. Review collected by and hosted on G2.com.

What problems is Pipedrive solving and how is that benefiting you?

Pipedrive helps streamline lead management and follow-ups, ensuring that no opportunities are missed. It simplifies organizing client information, tracking deal progress, and staying on top of deadlines. This has significantly improved my productivity and allowed me to focus on building relationships with clients rather than spending time on administrative tasks. The clear pipeline visualization also gives me a comprehensive view of my sales process, making it easier to prioritize and close deals faster. Review collected by and hosted on G2.com.

AG
Business Developer
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Pipedrive?

Usability (4/5)

The test interface was clean and easy to navigate, with simple instructions that guided me through each section. The questions were clear, and the multiple-choice options covered a broad range of user experiences. There were some technical terms used that could be difficult for beginners, but overall, it was intuitive for anyone with basic CRM knowledge.

Features Tested (5/5)

The test was well-rounded, covering various aspects of Pipedrive's features such as deal tracking, pipeline management, integrations, and reporting. It also included some useful scenarios to evaluate how users typically interact with the software. It gave a comprehensive view of the product, which I appreciated, as it felt like a real-world application. Review collected by and hosted on G2.com.

What do you dislike about Pipedrive?

Performance (3/5)

While the test was engaging, there were a few minor glitches with the platform, like delayed loading times or some questions not registering properly when I selected answers. These issues didn’t significantly impact my experience, but they were noticeable. It’s something Pipedrive might want to address for a smoother user experience. Review collected by and hosted on G2.com.

What problems is Pipedrive solving and how is that benefiting you?

It's a great resource for both new and experienced users, providing valuable insights into their CRM experience. While there were minor technical issues, the overall experience was positive and informative. Highly recommend it for anyone looking to optimize their use of Pipedrive! Review collected by and hosted on G2.com.

Martin G.
MG
Director general
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Pipedrive?

Me gusta que es sumamente facil usarlo y aprenderlo no necesitas programadores para usarlo en la forma basica. Ya si quieres hacer cosas avanzadas si necesitas ayuda profesional, pero para cuando eso sucede ya generas mas dinero por la buena administración y seguimiento que tienes. Review collected by and hosted on G2.com.

What do you dislike about Pipedrive?

Para equipos grandes te consumes rapido la cantidad de plantillas y lo otro malo es que no se conecta directo con redes sociales o whatsapp tienes que usar zappier, latenod o twilo Review collected by and hosted on G2.com.

What problems is Pipedrive solving and how is that benefiting you?

Te ayuda a dar un seguimiento claro de tus ventas y ayuda con el trabajo colaborativo Review collected by and hosted on G2.com.

Response from Jorge R. of Pipedrive

Hola Martin,

Gracias por tu comentario.

Nos alegra saber que PIpedrive te resulta fácil de usar y que te ha ayudado en la gestión y seguimiento de tu negocio.

También apreciamos tus comentarios sobre el límite de plantillas y la integración de WhatsApp.

Sabemos que estas características son importantes y tenemos en cuenta tus comentarios para seguir mejorando la plataforma.

Un cordial saludo,

Equipo de Pipedrive

Traducido por AI