For a medium size agency with a very small business development team, having a "free" CRM was extremely beneficial in terms of overhead. It fulfilled our needs on a very basic level: log and track a lead, and predict revenue based on the values assigned to deals. Review collected by and hosted on G2.com.
I can best describe it as a very bootstrap experience - the user experience is quite clunky, and it can be very difficult to track a deal with a long historical thread or quite a bit of content. While it ties to your email for notifications, the content of the Pipedrive update is not in the email, which is not ideal. It was also difficult for other team members - such as the Technology Lead or Project Management Lead - to understand when the project was "moved" into their queue. If I assigned them to a project, they would often miss the notification or become unaware of the project. Review collected by and hosted on G2.com.
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2,416 out of 2,417 Total Reviews for Pipedrive
Overall Review Sentiment for Pipedrive
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- easy first steps and set-up
- well structured FAQ and videos for onboarding
- modular offer: you only pay the functionalities you need (and can even chose to give access to specific features like project management to only parts of the team)
- Automations and AI features help gain in productivity
- great options to integrate with other tools in use (slack, mailchimp, Google Suite, ...)
It has become our daily go-to source for all information regarding prospects, clients and ongoing projects. Review collected by and hosted on G2.com.
Slight surprise about the definition of a lead which is rather a first step to the deal than a differentiation on "person" level Review collected by and hosted on G2.com.
I can integrate several tools that are key in my day-to-day, from my website, my calendar, my email, my Zoom platform, my work team, I can generate reports on my performance, it is truly powerful and the virtue it has is that it is very intuitive, easy to apply or execute. I have been working with Pipedrive for years and I can say that a percentage of my positive results has been thanks to using it. Review collected by and hosted on G2.com.
Honestly, I have no complaints, it has what I need and they know how to provide it in a way that is easy for me to implement, and also the customer service is efficient. Review collected by and hosted on G2.com.
The Pipedrive is the tool that I have the most ease in teaching to use for my new salespeople, besides I had to use its support a few times and in all of them my problem was solved quickly or I was given an alternative way to do what I wanted, I use it every day and if it went offline today my team would be without records (including, I think I'm going to make a backup), I use today only the sales funnel resources and automations, in addition to the insights for daily activity tracking. Review collected by and hosted on G2.com.
At a time when I was heavily working on making my Pipedrive as automated as possible, I found some barriers within more complex automations that I would like to have, in addition, I wanted to be able to see the number of open deals by company within the Pipedrive, but this is only possible by extracting an XLSX and doing it myself, I also don't like the project tracking interface and the pre-sales part of it, I've been using other tools to do it for myself. Review collected by and hosted on G2.com.
It is the most user friendly CRM i have ever used. From importing data to manually keying in information, it is just simple. It is a tool that we use everyday that helps us achieve our goals. It was also very easy to set up. We utilize Teams integration, Ring Central integrations and are looking to add more. I implemented this myself as a salesperson. Any time I have an issue; I can jump on the chat and have that issue handled within minutes. Would highly recommend. Review collected by and hosted on G2.com.
There isn't much I dislike. I would say it would be nice to be able to run some formulas in the insights section to get a better idea of a close ratio and things like that. Review collected by and hosted on G2.com.
The ease of setup and use and the price is competitive for the featureset. Review collected by and hosted on G2.com.
The many bugs found in many features, support are not trained enough to know how to resolve issues or ot use teh CRMs features from a real end user perspective, and require extensive work on the customers part to report issues, often again and again as issues dont get resolved. Fixes that are rolled out are often reverted causing the same issue again. Review collected by and hosted on G2.com.
I’ve been using Pipedrive CRM for a while now, and I have to say, it’s hands down one of the easiest, quickest, and most effective CRMs I’ve ever used. The interface is incredibly intuitive, which means I don’t have to waste time figuring out how things work. Everything is laid out clearly, and it's simple to navigate, even for someone who isn’t super tech-savvy.
What really sets Pipedrive apart is its speed. From adding contacts to managing deals, everything happens quickly without the usual lag or complicated processes. It helps me stay on top of my sales pipeline effortlessly and without getting bogged down in unnecessary features.
And of course, it’s incredibly effective. Whether I’m tracking leads, managing ongoing conversations, or automating routine tasks, Pipedrive gets the job done. The CRM’s flexibility allows me to customize it to fit my business, which is a huge bonus.
Overall, if you're looking for a CRM that’s straightforward, fast, and gets results, Pipedrive is a no-brainer. Review collected by and hosted on G2.com.
I wish it had native integration to push leads from Linkedin without having to use Surfe Review collected by and hosted on G2.com.
We have been using Pipedrive for a long time, and it has proven to be an excellent CRM for managing our sales process efficiently. What we appreciate the most is how easy it is to use—even for team members who are not tech-savvy.
Its customizable configuration allows us to tailor workflows and pipelines to our specific needs, making the system truly adaptable. Additionally, Pipedrive is highly scalable, offering different tiers to match our growth. Currently, we are on the Advanced plan, which provides the perfect balance of features and usability.
Another major advantage is the integrated Campaigns tool, which helps us streamline our communication with leads and customers. On top of that, Pipedrive offers numerous integrations that further enhance our sales and marketing capabilities.
Overall, Pipedrive is a powerful yet user-friendly CRM that has greatly improved our sales efficiency. Highly recommended for businesses looking for a scalable and customizable solution! Review collected by and hosted on G2.com.
While Pipedrive is a great CRM, we have experienced occasional technical issues. Sometimes, the system loses connection or suffers from high latency, which can slow down workflows. Additionally, when composing emails, errors occasionally occur, forcing us to rewrite messages. Another limitation is the restricted use of custom fields in report generation, which can be frustrating when trying to extract specific insights. However, none of these issues are critical, and they do not significantly impact the overall usability of the platform. Review collected by and hosted on G2.com.
As an agency, we previously faced the challenge of each salesperson managing their own database. Without a structured system like Pipedrive, overlaps were common, and verbal coordination was a must. Since implementing Pipedrive, our sales process has become much more professional and organized.
What I particularly like:
✅ Structured and transparent management of all leads and clients
✅ Automations that help us keep track of important topics
✅ Easy scheduling and reliable follow-ups
✅ Comprehensive analytics for sales performance
✅ Outstanding value for money
Overall, a clear recommendation for anyone looking to make their sales process more efficient! 🚀 Review collected by and hosted on G2.com.
The only "downside": I still feel a bit overwhelmed because Pipedrive offers so many features, and I’m only using a fraction of them. But I know this will improve over time. Review collected by and hosted on G2.com.
The ability to have multiple, customisable Pipelines has been a real game-changer for us. Tracking both our paid product sales and our partnership activities on the same platform is extremely helpful and has freed me from a sea of poorly connected Google sheets.
Onboarding and customer support were also brilliant. Shout out to Ahlam for patiently answering all my questions and pointing me in the right directions. Review collected by and hosted on G2.com.
The cost is higher than a few other CRMs we were considering, especially for the pro plan. In the end, we decided it's worth it to have the usability that Pipedrive offers. Review collected by and hosted on G2.com.
Easy navigation, simple interface, smooth operation. Integration with the application on the phone, which makes it easy to create activities from conversations with customers, integration with the mailbox, or mailing campaigns and webinars. Review collected by and hosted on G2.com.
Integration with the mailbox works great, but what I don't like is creating emails in pipedrive itself, I think you should improve the text formatting to be similar to what outlook offers. I don't like the difference between the style sent from Pipe Drive and Outlook. This discrepancy is annoying, I would like my clients to receive messages in the same style from me, regardless of where I send the message from.
Integration with AI in composing messages definitely needs improvement. Using external tools works better. Review collected by and hosted on G2.com.
