Pipedrive Reviews & Product Details

I love the work flow and how easy it is to customize my pipeline of clients. I had used Pipedrive at my old Life Insurance job, and now that I'm in sales again, I've decided to pay for Pipedrive on my own because of its great interface. The app is also top notch and great for capturing notes from meetings when I'm out meeting with clients. Review collected by and hosted on G2.com.

I wish you didn't have to pay and upgrade to advanced to get the auto email syncing/integration. Not a huge deal as you can still manually link the email to your deal with a BCC address, but would still be nice to have included in basic. Review collected by and hosted on G2.com.

I love how streamlined Pipedrive actually is. Everything is practically integrated. Emails synchronize and link with existing leads. Leads can be easily turned into deals. Contracts can be executed within the workflow. Lead activity takes no time to complete. It's been refreshing using Pipedrive versus other CRMs I have worked with in the past. Review collected by and hosted on G2.com.

Adding email banners and photos to my signature was a bit painful. It crashed the whole process and required a week or so of support, but they were on top of it. I also wasn't fond of the email campaigns. I couldn't choose specific contacts/leads to run a campaign. It was defaulting to send to every lead I had ever created. Also too, there are icons on the left that are just not useful. I don't use projects or campaigns or no longer need the setup guide. These should be hidden or removed. More customization is needed there and less clutter. Review collected by and hosted on G2.com.

I am the CRM lead in my company and have never used one before (I am not an IT person either). However, I have been able to adapt Pipedrive to our company's needs very easily and I love how easy it is to use. I have also enjoyed the training webinars! Review collected by and hosted on G2.com.

Everthings seems ok for me, I still need to investigate automations though Review collected by and hosted on G2.com.

I love that Pipedrive allows for customizing their product to suit my team and our needs. This platform is versatile and synchs with so many commonly used programs, this program is just beyond easy to use. The implementation was super easy. I don't need to access customer support at this time, but the help guides are awesome. Integration of this software into our process was super easy and the mobile App actually works! As a sales manager with outside sales people, frequency of use and normalizing a process is hard without a working mobile app. Review collected by and hosted on G2.com.

The only thing I dislike about Pipedrive is my dislike for many other similar applications. Pipedrive, like everyone else, has no unique ability to help the prospecting efforts of B2B relationship building. Our sales people get paid on profit dollars. Which Pipedrive tracks, easily and effortlessly, but what tracks visits or customer that aren't generating quotes? Of course there are workarounds that clutter they system with "Deals" and "Pipedrives" but that's the problem... its just more clutter that salespeople don't manage... ugh... this is an everybody problem... not just Pipedirve. Review collected by and hosted on G2.com.

WHAT I LIKE MOST ABOUT PIPEDRIVE IS THAT I HAVE THE ABILITY TO KEEP TRACK OF ALL MY SALES AND COWORKERS SALES. IT HELPS ALOT WITH KEEPING TRACK OF CALLS COMING IN AND OUT BY ALLOWING US TO BE ABLE TOLEAVE DETAILED NOTES ABOUT WHAT WE SPOKE ABOUT. I LOVE THE ABILITY TO BE ABLE TO ADD DEALS SO EASILY, AND HOW IF I HAVE ANY ISSUES CUSTOMER SERVICE IS VERY QUICK TO RESPOND TO MY QUESTIONS. I USE IT EVERYDAY VERY EASILY BECAUSE OF THE NOTIFICATIONS IT SEND ME WHEN I NEED TO FOLLOW UP. THIS SOFTWARE DOESNT REQUIRE YOU TO USE VERY MUCH EFFORT EVERYTHING YOU NEED IS THERE AND READY AT YOUR USE. Review collected by and hosted on G2.com.

I DONT REALLY DISLIKE ANYTHING, MAYBE THE OPTIONS FOR WHY DEAL WAS LOST. Review collected by and hosted on G2.com.

I like the interface and ease of use. It is very easy to customise pipelines to suit your flow and add tags to contacts to segment your data. I LOVE LOVE LOVE the Campaigns tool - this add-on realises soooo much potential in your data and goves you powerful tools to run email marketing campaigns as often as you want. Pipedrive has been my go-to CRM tool and this is the second business I've run on the system. Review collected by and hosted on G2.com.

The base level Essentials subscription doesn't have email sync - that is a real shame as right now, with my new business - I don't have need for the next level up (Advanced) as I am a one-man-band. If the Essentials level did have email sync - it would be ideal for micro-business operators! Also, the LeadBooster is an incredible add-on BUT it is very expensive for micro-businesses like mine. I think having the individual products in this bundle available as separate add-ons would be a massive improvement for small operators like myself. For example - the WebForms is a HUGELY powerful tool that would allow me to onboard prospects straight into Pipedrive but that is the only one of the five I could see me using. Review collected by and hosted on G2.com.

Ease of Use

Impressive out-of-the-box functionality

Competitive Pricing - albeit relative to what Pricing Tier is needed to provide capabilities needed for any specific company

Good ecosystem of Experts, Community, Developers Corner

Import of existing data into Pipedrive wotked well - across most key objects Lead ; Deal ; Company ; Contact etc

Support teams are responsivie, knowledgeable, and whenever I have engaged with the, they are highly proactice and knowledge able

Ease of Implementation Review collected by and hosted on G2.com.

After having it implemented less than 2 weeks ago. we are still very much in the early stages of understanding what we can / cannot do

The only notable "challenge" thus far, was the ability to set up

"SaaS"-like Products, that uses the billing frequence to allocate TCV (Amount field on Deal object)_equally over the billing frequency p/m (MRR), with the 'sum of the monthy values (MRR) for all deals being the key critical data used for the Revenue Forecast in PD.

The developer community, support teams, and other Pipedrive Customers were able to provide guidance that remediated the issue, Extreme which now balance our revenue forecasts. in PD Review collected by and hosted on G2.com.

The people were nice. Writing some more words to meet the character count. Review collected by and hosted on G2.com.

Pipedrive is a bare-bones CRM that is trying (and failing) to be more fully featured.

Every "feature" within Pipedrive beyond the basic Deal-Pipeline flow is about 50% put together and functions like a proof-of-concept copy of someone else's tool.

For example, the e-signing solution built into the app is totally useless. The entire thing is driven through either M365 or GSuite, and all merge fields are submitted through those tools online editors.

As a result, there's no version control, you can never find the signed document after completion, and the agreements you do send for signing look like trash.

When I asked our account rep how I could deal with the fact that the email sync perpetually showed 999+ unread messages, he just told me that most people ignore those alerts.

I constantly received ads for Pipedrive from within Pipedrive. Notification ads for additional integrations, banner ads for webinars. Even the email sync feature kept bugging me to upgrade because we were "running out" of email syncs (you're allowed two per user and I was using one of my two).

The customer service people are nice, but in order to get to them you need to go through the gauntlet of their AI support bot that is not only useless, but an active impediment to you getting any actual assistance.

All of their support is driven through chat, but since they're a little understaffed they usually will get back to you a few hours from your original message, so it ends up being email-driven support but where everything is formatted like a chat, making the entire process pretty awful.

I wouldn't recommend it to an enemy, much less a friend. Review collected by and hosted on G2.com.

Most CRM's are driven and created by techie people and their understanding of sales. What I love about Pipedrive is that it's clearly been created by sales people and built by the tech people to their needs.

It is easy to set up, easy to use and easy to train people to use it.

Customer support is always helpful, even for a non-technical sales person like myself they always answer my queries in a way I can understand.

Lastly I love how flexible it is. You can make it fit your business and your needs. The bespoke side of it is top notch. Review collected by and hosted on G2.com.

I don't think there is anything to be honest. I've been using it for many years and it keeps getting better and better. Review collected by and hosted on G2.com.

I like the usability of the platform.

I am able to easily input leads and monitor their progress.

The emails it sends me each day acts as a reminder of who i need to speak to that day. Review collected by and hosted on G2.com.

i was struggling with my email intergration, i was only on the trial at the time. We changed our server provider from Google to Microsoft and with that it meant i needed to re-intergrate my emails. I was struggling to work out how to do it and i couldn't get past the customer service bot on the website to be able to speak to someone on livechat. Review collected by and hosted on G2.com.