Pin Payments Pros and Cons

Simplicity, customised payment pages and the money arrives fast. Review collected by and hosted on G2.com.

Getting the payment page translated into foreign languages for international payments to be held in their local language would be great. Review collected by and hosted on G2.com.

We have used Pin Payments for several years. We had great support during the setup and have not had any payments issues. Review collected by and hosted on G2.com.

Pin Payments have served us well and have always been responsive when we need them. There is nothing to dislike that we have encountered. Review collected by and hosted on G2.com.

Exemplary service, support and professionalism. Pin Payments make receiving online payments straightforward. They have excellent response times to any customer service inquiries, and their website is exceptionally user-friendly. Review collected by and hosted on G2.com.

So far, I have not found anything to dislike about Pin Payments. Review collected by and hosted on G2.com.

Never had any problems with product or service. Ability test transactions is a bonus. Review collected by and hosted on G2.com.

I find their are no downsides to using Pin Payments Review collected by and hosted on G2.com.

Simple UI, nearly no problem in the past Review collected by and hosted on G2.com.

Transaction scheduled in 3 days. Faster? Review collected by and hosted on G2.com.

Multiple currency account solution with Xero integration. First-class customer service. Competitive transaction fees. Review collected by and hosted on G2.com.

So far we haven't come across any issues. Review collected by and hosted on G2.com.

Very little... Made me jump through hoops to register and make it work Review collected by and hosted on G2.com.

After 3 weeks after spending money and time in integrating the pinpayment to my ecommerce site, Pin Payment pulled the pin without a reason.

They would not offer any.

Wastes heaps of time and money. Review collected by and hosted on G2.com.

Once set up, it is automatic. I just let them do their thing. Review collected by and hosted on G2.com.

nothing yet! . Review collected by and hosted on G2.com.

Quick to implement, you can take a payment almost straight away and the API are easy to integrate. Review collected by and hosted on G2.com.

Unexpected / Unexplained payment holds. Payment policies change with very little notice. For example, after years of doing business with them, they ask for updated ID. No problems, then they ask for more ID, and more ID and more ID again. It's almost like a fishing expedition or like Life Insurance from the Commonwealth Bank. They want to find a reason to hold onto your cash. The problem is this, you can't trust them to pay. If you take a large amount, they might put a payment hold. If you don't use them, they might put a payment hold. If they don't like your ID, even though nothing has been changed, possible payment hold. The problem is, they will still take the customer's money, so you're on the hook to ship product without knowing if you'll ever get the funds. I spoke with a manger, got it all sorted out, and two days later, they are at me AGAIN - like a never ending merry go around.

For the record, we processed over $100k of transactions, never had a chargeback in a low risk industry, if you are in B2C, you're going to get nailed!! Review collected by and hosted on G2.com.

Pin were happy to accept charges for our customers. They told us we'd have funds within 3 days of customers making payments, unfortunately they decided not to do this and instead withhold funds. So far its been over 30 days since customers making the first payments and Pin have withheld thousands of dollars from us and refuse to pay it out. Additionally of this they regular ignore support tickets and take upwards of a week to respond only to be met with lacklustre responses. Review collected by and hosted on G2.com.

They refuse to actually do what they advertise. They make out to be a support of business, but instead they hide behind their terms and conditions and refuse to actually make good on what their core business is, accepting payments from customers and delivering those funds to the business. Review collected by and hosted on G2.com.