--- title: PhoneBurner Reviews meta_title: 'PhoneBurner Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 289 reviews by the users' company size, role or industry to find out how PhoneBurner works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 289 scale: '5' date_modified: '2026-07-22' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # PhoneBurner Reviews **Vendor:** PhoneBurner, Inc. **Category:** [Auto Dialer Software](https://www.g2.com/categories/auto-dialer) **Average Rating:** 4.7/5.0 **Total Reviews:** 289 ## About PhoneBurner PhoneBurner is a power dialer that powers millions of conversations for 3000+ clients, and averages \> 10% answer rates. Unlike traditional dialers that prioritize speed, PhoneBurner balances speed and quality - so teams connect more and close more deals. No awkward lag. No dropped calls. Award-winning spam protection. Premium Tier 1 call network. Unmatched workflow automation. Built-in pickup probability. Designed for Total Call Deliverability, clients make more calls, achieve higher answer rates, and drive more positive call outcomes - while protecting the reputation of their numbers. Why PhoneBurner? - Unlimited power dialing - Up to 4x more calls and conversations - Instant, no-delay connections - Award-winning ARMOR® spam protection - Connect Scores pickup probability - Blended voice, email and SMS - 1-click voicemails - Post-call workflow automation - Real-time coaching - AI call transcription - Smart lead distribution - Cutting-edge analytics - The leader in 1-to-1 Responsible Communications™ Use our included CRM or integrate with 100+ apps like Salesforce, Zoho, Hubspot, Clay, SugarCRM, monday.com, Zapier, and more, or create custom integrations through our API. Ready to join thousands of clients hitting double-digit answer rates? Start your free trial today. ## PhoneBurner Pros & Cons **What users like:** - Users love how PhoneBurner’s **time-saving features** streamline workflows, enhancing efficiency and eliminating manual tasks. (33 reviews) - Users commend the **ease of use** of PhoneBurner, appreciating its seamless integration and time-saving features. (30 reviews) - Users commend PhoneBurner's **exceptional customer support** , highlighting their responsiveness and helpfulness during onboarding and issue resolution. (18 reviews) - Users celebrate the **efficiency** of PhoneBurner, finding it easy to use and ideal for enhancing productivity and sales. (18 reviews) - Users praise PhoneBurner's **exceptional customer service** , highlighting quick responses and effective problem-solving during calls. (18 reviews) - Effective (15 reviews) - Features (15 reviews) - Lead Generation (14 reviews) - Easy Setup (13 reviews) - CRM Integration (12 reviews) **What users dislike:** - Users are frustrated by the **dialer limitations** of PhoneBurner, particularly the lack of customizable call list increments. (8 reviews) - Users note the **high cost** of PhoneBurner, especially for agencies needing affordable client accounts. (8 reviews) - Users find the **missing features** of PhoneBurner limit its efficiency, especially regarding CRM integration and dialing options. (7 reviews) - Users find the **call functionality limitations** frustrating, as it complicates contacting individual leads efficiently. (6 reviews) - Users face **integration issues** with PhoneBurner, requiring extra workarounds for CRM and calendar compatibility. (5 reviews) - Users find the **learning curve steep** , citing complexity in setup and a need for a simplified interface. (4 reviews) - Recording Issues (4 reviews) - Sequence Issues (4 reviews) - Limitations (3 reviews) - Limited Access (3 reviews) ## PhoneBurner Reviews ### 1. Incredible Tool, Fast Onboarding, & Terrific Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Tom V. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2024 **What do you like best about PhoneBurner?** Auto logs activity, customer support, ease of onboarding, intuitive design, easy to use reports. Truly an impressive software! **What do you dislike about PhoneBurner?** Nothing - 10/10. This has been one of the best tools I have ever had the pleasure of using. **What problems is PhoneBurner solving and how is that benefiting you?** The problem that foam burner is solving for me is, I am able to make calls faster and log activities with these. There is no more manual lists or slow processes when I'm contacting my leads. In addition, I can leave a pre-recorded voicemail so I'm not repeating myself hundreds of times a week when contacting leads. ### 2. Wonderful experience with Onboarding Specialist Mary Dunn! **Rating:** 5.0/5.0 stars **Reviewed by:** Kayla W. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2024 **What do you like best about PhoneBurner?** How easy it is to operate! Plus the numerous options and available at my fingertips to confirm leads and get them where they need to go stat! **What do you dislike about PhoneBurner?** No complaints! I have readily available support! **What problems is PhoneBurner solving and how is that benefiting you?** Time! I will be saving time and getting to the source I need STAT **Official Response from Ken Outly:** > We're so pleased to hear about your wonderful experience with Mary Dunn, our Solution Architect! It's great to know that you find PhoneBurner easy to operate and appreciate the numerous options available to confirm leads. We're also happy to hear that you have readily available support. Thank you for sharing how PhoneBurner is helping you save time and get to the source you need STAT! ### 3. great software, great support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2023 **What do you like best about PhoneBurner?** The onboarding was incredibly efficient and customized. Derek knew the product down cold, he was able to help me customize the software for my own use case on the fly, which is going to be invaluable in the near and long term. **What do you dislike about PhoneBurner?** I can't think of any downsides at this point. If it seems expensive, just make sure you have a clear plan for how exactly your ability to make more phone calls is going to bring revenue into your organization. For almost any organization it should easily pay for itself. **What problems is PhoneBurner solving and how is that benefiting you?** In political fundraising, the number of dials is highly correlated with the overall revenue you are able to bring in. But the day is only so long, and it is difficult to make enough calls when you have aggressive fundraising goals. The ability to speed up the process of leaving voicemails and sending emails to people we call has made a huge difference in the number of dials and the number of donations we have seen. ### 4. Everything about this company is awesome. **Rating:** 5.0/5.0 stars **Reviewed by:** Abe B. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2024 **What do you like best about PhoneBurner?** The quality of the calls and the time saving it brings. Product is flawless, sales is pleasant, customer service and onboarding are a breeze. **What do you dislike about PhoneBurner?** For me, I honestly can't think of anything that I dislike. Maybe if the UI was a bit nicer? Otherwise everything is great. **What problems is PhoneBurner solving and how is that benefiting you?** It's helping me save time and get through calls faster than ever. **Official Response from Ken Outly:** > Thank you for the positive feedback! We're glad to hear that our product, sales, customer service, and onboarding have met your expectations. We'll continue to strive for excellence and take note of your UI suggestion. ### 5. Phone Burner is a life saver **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2024 **What do you like best about PhoneBurner?** Phone burner allows me to efficiently contact all my leads with a multiple touch point system. Whether it is call and email or call and sms. Making contacting prospects efficiently and effectively. **What do you dislike about PhoneBurner?** Not as compadible with sales force as we would like. **What problems is PhoneBurner solving and how is that benefiting you?** Being able to contact effiecielty through large call lists. **Official Response from Ken Outly:** > We're thrilled to hear that PhoneBurner has been a life saver for you in efficiently contacting your leads with multiple touch points! We appreciate your feedback about compatibility with Salesforce and will definitely take that into consideration for future improvements. And we're glad to hear that PhoneBurner is helping you contact prospects efficiently through large call lists. If you have any specific suggestions or need assistance with anything else, please feel free to reach out to our support team. Thank you for sharing your experience! ### 6. Great product for sales **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2024 **What do you like best about PhoneBurner?** Great tool for salespeople that need to efficiently make calls. PhoneBurner allows you to track all outreach and keeps your workflow organized. **What do you dislike about PhoneBurner?** The limits on text messaging and delay to get started. **What problems is PhoneBurner solving and how is that benefiting you?** Making more calls daily **Official Response from Ken Outly:** > It's great to hear that PhoneBurner is helping you track outreach and stay organized in your workflow. We've noted your feedback about the limits on text messaging and delay to get started, and we'll strive to make necessary improvements for a better user experience. ### 7. made so many more calls than before and it felt easy **Rating:** 5.0/5.0 stars **Reviewed by:** Joey D. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2024 **What do you like best about PhoneBurner?** time efficiency, i was able to make over 50 calls in 2 hours **What do you dislike about PhoneBurner?** nothing so far, i just started using the service and so far my experience has been great **What problems is PhoneBurner solving and how is that benefiting you?** phoneburner is allowing me to make and track far more calls than i was able to handle before **Official Response from Ken Outly:** > We're glad to hear that PhoneBurner has helped you make more calls in less time! And your experience thus far has been great. Thank you for sharing your positive experience! ### 8. From start to finish, customer service was top notch. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2024 **What do you like best about PhoneBurner?** Ease of Implementation and Customer Service **What do you dislike about PhoneBurner?** This is my first time using a dialer but it was user friendly. At this point, there really isn't anything I dislike about it. **What problems is PhoneBurner solving and how is that benefiting you?** Having a system to reach out to business owners. **Official Response from Ken Outly:** > Thanks for your kind words! We're glad to hear about your great experiences with our service team, and that PhoneBurner is easy to use. We look forward to helping you connect with more business owners! ### 9. Super easy to use and great support **Rating:** 5.0/5.0 stars **Reviewed by:** Larry S. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2023 **What do you like best about PhoneBurner?** Ease of use. The set up is folder driven and easy to understand **What do you dislike about PhoneBurner?** Would love to see a mass email option. That would reduce one more vendor I need to handle **What problems is PhoneBurner solving and how is that benefiting you?** Saves time and makes the dialing experierence more enjoyable ### 10. The best dialler for the price. **Rating:** 5.0/5.0 stars **Reviewed by:** christopher b. | Sales Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2023 **What do you like best about PhoneBurner?** I like that Phoneburner is very affordable while living up to its promise of allowing you to make 80+ dials an hour. Some of our best reps can even clear over 100/hour, when before, we'd be lucky to hit 60 in a day. **What do you dislike about PhoneBurner?** My only gripe with PhoneBurner is that setting up your call lists isn't easy, and you can't cherry-pick who you want to call unless you add all the contacts to a new list. Every time you go to a different page, all selected contacts reset, so you must add people to your list page by page instead of being intuitive. **What problems is PhoneBurner solving and how is that benefiting you?** PhoneBurner solves the problem of high call quotas and limited daily time. We needed to increase our total calls without adding more people to our calling efforts. With PhoneBurner, we were able to 8x our daily call output easily. Now we have more time in the day for other sales activities. ### 11. I like using Phoneburner **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2024 **What do you like best about PhoneBurner?** The most helpful part of Phoneburner is the connection rate. **What do you dislike about PhoneBurner?** The least helpful part of Phoneburner are that propsects that have already have had recent appointments will still sometimes be in the call list. **What problems is PhoneBurner solving and how is that benefiting you?** PhoneBurner helps me connect with prospects that may need Seamless.AI **Official Response from Ken Outly:** > So glad to hear that PhoneBurner is helping improve your connection rate. We can set up workflows to keep prospects out of your call lists who have already had an appointment. Reach out to our support team and we can help with that! ### 12. Quick and easy onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Hunter T. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2023 **What do you like best about PhoneBurner?** It connects to your CRM easily and the layout on the platform works seamlessly. Best phone system I've used by a landslide. **What do you dislike about PhoneBurner?** It does require the help of phoneburners dev team if you require tech help, unless you know what your doing. **What problems is PhoneBurner solving and how is that benefiting you?** PhoneBurner is solving all the in between time that I normally would have. It allows me to crank out my calls and give my attention towards other aspects of my job. ### 13. Super Simple and Effective **Rating:** 5.0/5.0 stars **Reviewed by:** Steven F. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2023 **What do you like best about PhoneBurner?** How straightforward it is to set up, automate, and go with. **What do you dislike about PhoneBurner?** I wish it integrated with my outlook calendar. It would be nice to be able to have appointments get set that way. **What problems is PhoneBurner solving and how is that benefiting you?** Getting in front of enough people. ### 14. Top Notch **Rating:** 5.0/5.0 stars **Reviewed by:** Dan L. | Enterprise (> 1000 emp.) **Reviewed Date:** September 19, 2023 **What do you like best about PhoneBurner?** The onboarding team is on top of it. They want you to have a full set-up experience and will meet with you again in case you need additional help setting up your pipeline. 10/10 service. **What do you dislike about PhoneBurner?** PhoneBurner is top-notch; templates could speed onboarding up. **What problems is PhoneBurner solving and how is that benefiting you?** They are helping me with my outbound calls by creating a streamlined system to make the most out of my sales activity. ### 15. Phone burner huge time saver **Rating:** 5.0/5.0 stars **Reviewed by:** Ben J. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2023 **What do you like best about PhoneBurner?** The best part about phone burner is the ability to upload leads quickly and easily with any number of data fields I want. I haven't used any other dialing software but won't be since I'm satisfied with PB **What do you dislike about PhoneBurner?** I dislike that there isn't a more robust crm piece of it and it won't integrate well with hubspot. I usually use it for calling until I set the appt then I move it to hubspot to track the deal. **What problems is PhoneBurner solving and how is that benefiting you?** Phone burner helps me save time by allowing me to call 1 hour a day and hit my call activity goals in a shorter amount of time, allowing me to spend the rest of my day on other high priority activities ### 16. Way faster than regular dialing on a phone. **Rating:** 5.0/5.0 stars **Reviewed by:** Kraig S. | Recruiter, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2023 **What do you like best about PhoneBurner?** More efficient and awesome platform ever. **What do you dislike about PhoneBurner?** The searching of states and nurses as opposed to doctors or specialty. **What problems is PhoneBurner solving and how is that benefiting you?** faster process to calling candidates. ### 17. Awesome system to make calling easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2023 **What do you like best about PhoneBurner?** Its an Awesome system to make calling easy, i dont have to repeat myself over and over leaving voicemails , sends a follow up email for me so i dont spend my time writing dozens of emails. Making outbound calls is never fun, but PhoneBurner makes it easier and more effective results in less time. **What do you dislike about PhoneBurner?** so far... i have no negatives with PhoneBUrner. **What problems is PhoneBurner solving and how is that benefiting you?** im not aware of any problems ### 18. PhoneBurner has worked wonders for our business!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Shelby K. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2023 **What do you like best about PhoneBurner?** PhoneBurner is so easy for our sales reps to use. The implentation process was flawless and their customer support is exceptional. We use Phoneburner on a daily basis. We love that we can customize some of the features to fit our needs. It was also super easy to integrate into our CRM system. Overall, PhoneBurner is amazing and I would highly recommend. **What do you dislike about PhoneBurner?** Nothing, we love everything about PhoneBurner! **What problems is PhoneBurner solving and how is that benefiting you?** It helps us reach more people on a daily basis. ### 19. Awesome to be honest better than Five9 **Rating:** 5.0/5.0 stars **Reviewed by:** JuanManuel D. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2023 **What do you like best about PhoneBurner?** I like the way phone burner keeps everything in diffrent folders to keep you organized **What do you dislike about PhoneBurner?** There nothing that i see yet that i dont like keep up the good work **What problems is PhoneBurner solving and how is that benefiting you?** keep everything very organized ### 20. Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Hugo A. H. | Facilitador de la Formacion Profesional, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2023 **What do you like best about PhoneBurner?** Phoneburner have an unparallel customer service **What do you dislike about PhoneBurner?** Needs to be more precise in term of the packages **What problems is PhoneBurner solving and how is that benefiting you?** Help me to call without being flagged as spam ### 21. Effortless phone system for sales calls, quick setup and effective. Highly recommended. **Rating:** 5.0/5.0 stars **Reviewed by:** Alexandra P. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2023 **What do you like best about PhoneBurner?** Effortless mini CRM for sales calls. Easy setup and use. Customize dispositions, no missed calls. **What do you dislike about PhoneBurner?** I would like it to integrate with more CRMs without having to use Zapier. **What problems is PhoneBurner solving and how is that benefiting you?** As a business owner making sales calls, PhoneBurner has proven to be a game changer. It enables quick and effective follow-up through dispositioning and offers easy speed dialing, voicemail drop, and text messaging. Plus, it's scalable to suit your needs and grow with your business. I signed up online and learned the basics in less than an hour. After trying four other phone systems and wasting hours on them, I'm sticking with PhoneBurner ### 22. Phoneburner is the best as a platform, user experience and support! **Rating:** 5.0/5.0 stars **Reviewed by:** Zack A. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2023 **What do you like best about PhoneBurner?** Once set up, the ease of use compared to others, Phoneburner is the Lamborghini Aventador of outbound calling platforms. The other platforms don't come close. Easy to use, fast, and great support. **What do you dislike about PhoneBurner?** Phoneburner can be daunting at first. It can get very complicated if it's your first time setting it up. Fortunately, Phoneburner has great support to help you every step of the way, or they can set it up for you while on a Zoom call. No worries. **What problems is PhoneBurner solving and how is that benefiting you?** Phoneburner allows me to make a great deal of calls daily. Hundreds. It also helps me keep track of leads that I either wasn't able to contact or need to touch base with at a future date. ### 23. Excellent! **Rating:** 5.0/5.0 stars **Reviewed by:** Isabel G. | Enterprise (> 1000 emp.) **Reviewed Date:** August 14, 2023 **What do you like best about PhoneBurner?** The time saving on leaving voice messages is worth it. I made 41 calls in less than an hour which is the average weekly calls without it. **What do you dislike about PhoneBurner?** It will take trial and error until I become fully comfortable using it. **What problems is PhoneBurner solving and how is that benefiting you?** Making more calls and increasing productivity and results quicker. ### 24. Excellent Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Herb M. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2023 **What do you like best about PhoneBurner?** Calls never disconnects and easy to use. **What do you dislike about PhoneBurner?** Email templates should be there in order to maxmize the outreach. **What problems is PhoneBurner solving and how is that benefiting you?** Time saving. i can import all my contacts and call them but hitting next button. ### 25. Great onboarding experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2023 **What do you like best about PhoneBurner?** Being able to be mindless in the task like leave a voicemail and email at the same time. **What do you dislike about PhoneBurner?** Lack of reports like open rate on email. **What problems is PhoneBurner solving and how is that benefiting you?** I don't want to manually dial each phone number and then send emails. I like that if the person doesn't answer you can leave a voicemail and an email goes out at the same time. ### 26. Best experience I’ve had **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2023 **What do you like best about PhoneBurner?** The customer service, all US based. Walked me through the whole setup process and onboarding. If you're lucky enough, you'll get Derek Chavez. **What do you dislike about PhoneBurner?** Nothing, absolutely the best experience I've had for someone who isn't very technologically advanced. Thank you! **What problems is PhoneBurner solving and how is that benefiting you?** Being able to dial at a faster pace, customer relationship management and follow up sequences. ### 27. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Darya T. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2023 **What do you like best about PhoneBurner?** Ease of use and simplicity, great interface **What do you dislike about PhoneBurner?** That it doesn't integrate with zoho ATS. **What problems is PhoneBurner solving and how is that benefiting you?** Concatcing candidates more efficiently ### 28. Simple set up and huge time saver **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2023 **What do you like best about PhoneBurner?** The videos to walk through the set up made it really simple and quick to get started. The first round of calls went so fast that I was able to triple my calls and I know it will be even faster as I use it more. **What do you dislike about PhoneBurner?** I haven't found one yet, and hopefully I won't. **What problems is PhoneBurner solving and how is that benefiting you?** I'm able to call a lot more people in less time. ### 29. Phone Burner makes my daily work tasks effortless, efficient and easy-Love PB! **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly M. | Resource Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2023 **What do you like best about PhoneBurner?** The software is seamless, and the interface is easy to navigate. I especially like all of the options to communicate with potential clients while in the dial session. **What do you dislike about PhoneBurner?** Not a dislike, however, I would love to be able to see my notes quickly from the list of clients without having to enter the profile. **What problems is PhoneBurner solving and how is that benefiting you?** Phone burner has increased our ability to connect with potential clients who previously would have been lost to us. Our reach has increased dramatically, up 124% over last year. ### 30. The best all-around outbound calling tool IMO **Rating:** 5.0/5.0 stars **Reviewed by:** George G. | Co-Founder, Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2022 **What do you like best about PhoneBurner?** There's a lot to like about Phoneburner and I can't really pick a 'best' but there are a couple of key things. The first is speed. Once you've selected the list you are calling it moves very quickly and handles all the mechanics of the job: calling the next prospect, and populating your screen with the customers' record so you assign a disposition for the call with a simple press of the button --of course that includes dropping any of several pre-recorded voicemails and/or sending pre-written emails with attachments or links. You can easily exceed 100 quality conversations per day using phoneburner. I occasionally topped 200 without sacrificing the quality or length of the conversation. The next critical feature is the automatic nature of the record keeping -- no more spending time to update your CRM record when you could be making the next call. Wow -- what a difference! Once you've customized your disposition buttons that's the way your data is captured and summarized. **What do you dislike about PhoneBurner?** There are two negatives but they re endemic to all outbound calling. First is speed. There are 'faster' tools than Phoneburner -- the ones which only connect you once the prospect picks up. With such tools I can do twice or 3x as many calls but they are lower quality. You get lot of hangups and low quality conversations, and these tools should only be used on a mass-market approach where the telephone. dataaquallity is very low AND you can articulate the value proposition in the first sentence. Second is data quality. The ONLY way to properly use a tool like Phoneburner is to have a quality list and a complex sale where you need connect with the buyer and followup using the PB disposition tools. If you don't have a quality legacy list or opted-in list then you need to MAKE one... probably by using the add-on tools that populate LinkedIn customers with their telephone numbers. **What problems is PhoneBurner solving and how is that benefiting you?** PB strikes the perfect balance between speed and record-keeping and followup. It's not as fast as robo-dialers but if you are targeting B2B buyers with a complex proposition this is the tool for you. ### 31. PhoneBurner great for make appointments and integrating with CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2023 **What do you like best about PhoneBurner?** All the data syncs with our HubSpot CRM. Custom fields help us track lead sources and quality of leads. **What do you dislike about PhoneBurner?** I would like to be able to sort the calls in Leads by date instead of going to contacts and clicking the ones to call. **What problems is PhoneBurner solving and how is that benefiting you?** Scheduling appointments quickly and integrating with CRM ### 32. Easy to use dialer. I tried it for a day and was very impressed. **Rating:** 5.0/5.0 stars **Reviewed by:** Doug C. | Information Technology Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2023 **What do you like best about PhoneBurner?** How easy it is to use. Other dialers seem much more complicated. **What do you dislike about PhoneBurner?** I can't pull the contacts title when I'm cold calling. I'm sure there is a way around it but I need to figure it out. **What problems is PhoneBurner solving and how is that benefiting you?** The mundane task of cold calling is now much easier. ### 33. Second Time Around **Rating:** 5.0/5.0 stars **Reviewed by:** Juan P. | Chief Information Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2022 **What do you like best about PhoneBurner?** The ease of onboarding and use is the top selling point for the system. We use the system during our open enrollment in the health insurance space. We have now expanded to its use with a contracted LATAM vendor. Phoneburner even facilitated staff training as an extra effort to secure our account. The system is very intuitive and has a lot of features that allow you to stay compliant. This power dialer provides the necessary tools which allow a one-to-one dialing experience. **What do you dislike about PhoneBurner?** The only downside I see is that training should reveal some more of the extra features that could automate your process even more. Maybe a pre-onboarding session would be helpful to establish the baseline and where the client might want to expand his dialing automation capabilities. I want to add the price per seat can be a little daunting for most small businesses. **What problems is PhoneBurner solving and how is that benefiting you?** Phoneburner is allowing agents to get through leads more efficiently. The one-touch answering, disposition, and voice drops allow for a quick turnover of a list of leads. ### 34. Variety of Features and Functions **Rating:** 4.5/5.0 stars **Reviewed by:** Mark B. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2022 **What do you like best about PhoneBurner?** In 20 years of using phone systems, I ha **What do you dislike about PhoneBurner?** ve not encountered a user-friendly service like PhoneBurner. Very minimal training is needed to have a new agent set up and running in a very short time period. For the user, everything is clearly marked and follows a direction that leads to successful completion and accurate recording of the call. From the Admin level, upgrades and changes are simplified even for someone like myself who is not technically savvy. I had been using phone burner as an Agent for approximately 14 months and then moved to an Admin level and discovered there were so many more tools available in the system to maximize my rate of contact and closing. Our representative is patient and always willing to expand to offer suggestions on tools that I may not be used to increase our sales. And he does this without an upsell, just making me aware of the capabilities of the service already included in our cost.....it feels good to be treated as a client and not as a potential sales target on every call. **What problems is PhoneBurner solving and how is that benefiting you?** Allowing me to integrate email and text into our customer contact ### 35. On boarding process was with real person and that made it easy to understand. **Rating:** 4.5/5.0 stars **Reviewed by:** Hemant D. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2023 **What do you like best about PhoneBurner?** The staff Was well-trained and helpful in accomplishing my goal of learning the tool **What do you dislike about PhoneBurner?** Nothing that I could find. I actually like all about the PhonebUrner **What problems is PhoneBurner solving and how is that benefiting you?** Time and speed of reaching prospects ### 36. Changing the game! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2022 **What do you like best about PhoneBurner?** It makes your daily call sessions so much easier and faster! **What do you dislike about PhoneBurner?** I've been having some trouble with integration. I think I've got it figured out now, but I still don't think my data is syncing correctly from PhoneBurner to HubSpot. When I make a change to a name, company name, title, etc. in PhoneBurner, is it supposed to reflect the changes in those fields in HubSpot? **What problems is PhoneBurner solving and how is that benefiting you?** Creates a much more pleasurable dialing experience. Instead of dreading my calls all day long, I can complete all the same activities in half the time or more! I'm still in the early stages, but I think this is going to open a lot of doors for our business in the near future. ### 37. efficiency & professionalism **Rating:** 4.5/5.0 stars **Reviewed by:** kai d. | Business Development Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2023 **What do you like best about PhoneBurner?** user freiendly and customer service is amazing! **What do you dislike about PhoneBurner?** the SMS issue we had that took 3 months to figure out **What problems is PhoneBurner solving and how is that benefiting you?** SMS took too long to figure out and future issues should take more precedence as it effects my business directly ### 38. Amazing Team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2023 **What do you like best about PhoneBurner?** Amazing onboarding! Easy and great system. Ot has everything our team needs. **What do you dislike about PhoneBurner?** Everything seems perfect. No complaints that I can think of. **What problems is PhoneBurner solving and how is that benefiting you?** It is an amazing phone system with a great interface and all the features. ### 39. I just completed the onboarding set up call and I'm excited to get started. **Rating:** 4.5/5.0 stars **Reviewed by:** Sean R. | Independent Insurance Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2022 **What do you like best about PhoneBurner?** During the call I learned about additional features and benefits that I didn't know about. I found their guidance in organizing folders and call sets helpful. **What do you dislike about PhoneBurner?** My complaint would be that I had to wait a few days to have my onboarding session and I wish the texting feature was part of the base package. **What problems is PhoneBurner solving and how is that benefiting you?** This software is going to make me more efficient and organized with my leads and outbound sales goals. ### 40. User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2022 **What do you like best about PhoneBurner?** Had a Zoom with my team and Derek, the PhoneBurner associate, answered all of our questions. PhoneBurner has an easy to use interface with a lot of customization. **What do you dislike about PhoneBurner?** As of right now do not see any. Integrates with our CRM and has other options as well. Nothing to dislike about using the dial service. Even educates my team and me on how to avoid being marked as Spam when reaching out to our prospects. **What problems is PhoneBurner solving and how is that benefiting you?** Allowing my team and me to be able to utilize our time efficiently. The email and text capabilities are excellent. The organization of the folders is visually appealing and functional. ### 41. Phone Burner might be a game changer! **Rating:** 5.0/5.0 stars **Reviewed by:** William C. | Benefits Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** June 21, 2022 **What do you like best about PhoneBurner?** I love how it auto-dials and allows you to disposition then quickly goes on to the next contact. I think the best part is how it can quickly notate the contact status, quickly leave voicemails while you move on to the next call, and leave emails on your behalf. I have always been slow at making calls but this has easily helped me 5x the amounts of numbers I can reach out to. I'm just getting started with Phone Burner and excited to get on the phone and let it do most of the work. **What do you dislike about PhoneBurner?** No major dislikes. I guess if I were to change one thing about the system then I would include a way to copy and paste potential phone numbers directly into a contact file. Currently, you either need to import a formatted excel file or you can add one phone number at a time while you are in a contact file. I would just add a way to copy and paste a group of potential phone numbers directly into a contact's phone tab. Phone Burner is great!! For example: copy potential numbers from phone number search engine and then paste them into phone burner contact file (608) 758-0000 - Landline (608) 295-0000- Wireless (608) 359-0000 - Wireless (715) 543-0000 - Landline **Recommendations to others considering PhoneBurner:** Making calls all day?Try Phone Burner! It will definitely increase your efficiency and productivity. **What problems is PhoneBurner solving and how is that benefiting you?** It allows me to reach so many more potential numbers than I could have done on my own. Manually making phone calls and notating them takes forever, but this has turned making calls into a strength! ### 42. Exceptional calling sessions. Integrated with your VM, your email! Amazing **Rating:** 3.0/5.0 stars **Reviewed by:** Mariam D. | Insurance Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2021 **What do you like best about PhoneBurner?** Automation of PhoneBurner 1) dialing for me 2)sending emails when I don't reach anyone 3) sending my voicemail when an answering machine pic **What do you dislike about PhoneBurner?** You have to have a HUGE data base. Without at least a 500-1000 name/phone/email to start it would be hard to justify using this. I received no sales from this product during the 3 months I used it. **Recommendations to others considering PhoneBurner:** Confirm you have an ongoing source of incoming data to keep updating to turn over, and spend at least 6-9 hours a day learning, understanding and using the program to fully make it work for you. **What problems is PhoneBurner solving and how is that benefiting you?** Productivity! PhoneBurner can place 50+ phone calls in an hour. When no one answers, my emails or my voicemails are automatic! However, I do need to decide if I want to follow up how often and if the way I set it up was logical at first go round. After integration, I did go back and remove and change folders to make flow better. First month was a learning curve. ### 43. Solid Dialer with vPhone and SMS - Spam Likely a thing of the past **Rating:** 5.0/5.0 stars **Reviewed by:** Mike C. | District Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2022 **What do you like best about PhoneBurner?** vPhone, Simple workflow automations, Customizable dispositions/actions, call recording quality is nice Even if not using a CRM you can get away with using this dialer on its own. Nice price point, competent team and it seems like they are really adding features that are useful. Also has a really nice training section. Their vPhone is fantastic. **What do you dislike about PhoneBurner?** Only a 1 line power dialer, but it also makes sense why they have it. **What problems is PhoneBurner solving and how is that benefiting you?** Spam Likely - more answers SMS - more engagement Workflow Automations - less time spent doing those items ### 44. Maximize your efficiency and productivity! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2022 **What do you like best about PhoneBurner?** I love the ease of use of this product. The folks at PhoneBurner made things simple from a use perspective, yet impactful in the underlying power of the application. **What do you dislike about PhoneBurner?** You won't be disappointed with this product. I can be overwhelming at first, but once you get into the flow, things come together quite quickly. The amount of time saved is fantastic. **What problems is PhoneBurner solving and how is that benefiting you?** As it has become harder and harder to reach people by phone, manually dialing was just not cutting it for me. Now with PhoneBurner, I can make 10x the dials I traditionally made and do so with a lot more firepower as I can leave voice messages and send follow-up e-mails with the push of a button. ### 45. Easy to Use! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2022 **What do you like best about PhoneBurner?** It was really easy to get started and the dialer is super easy to use. I also really appreciate that it is able to operate as its own CRM independently and doesn't require integrations. **What do you dislike about PhoneBurner?** The pricing is slightly on the higher side of what we were looking for and it is frustrating that you have to pay extra for basic features like a softphone & API usage. **What problems is PhoneBurner solving and how is that benefiting you?** PhoneBurner helps us dramatically increase our outreach potential. We are able to call a lot more contacts per day than dialing by hand. ### 46. Simply incredible... productivity gains WAY beyond those focused on by PhoneBurner **Rating:** 5.0/5.0 stars **Reviewed by:** Dennis M. W. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2022 **What do you like best about PhoneBurner?** The feeling it creates for the sales team is that they aren't doing outbound calls as just always have a live call fed to them. The focus that is generated prevents the sales team from "squirreling" to other nonproductive sales activities or falling into researching each lead before calling instead of just jumping in and calling all that were predetermined to need a call makes the estimated time saved PhoneBurner reports to be in our opinion only 1/2 of the actual productivity gained. **What do you dislike about PhoneBurner?** The way it tally's your imported records is strange if you are using your own CRM and importing and exporting through CSV's. Solveable if you choose to hook in by API but that is a much more costly option in development time... **What problems is PhoneBurner solving and how is that benefiting you?** Keeping sales team focussed on minimum calling hours per day. Impossible to hide aspects of how you see their calling sessions growing in time in real-time in reporting. Way less cajoling is required to keep the sales team motivated. PhoneBurner automatically does a lot of the motivation by just serving up another call! ### 47. Efficiency Booster **Rating:** 5.0/5.0 stars **Reviewed by:** Alex C. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2022 **What do you like best about PhoneBurner?** It increases efficiencies. The system is also pretty easy to navigate and learn. Onboarding answers all questions. **What do you dislike about PhoneBurner?** No real issues since implementation. Numbers have only increased. **What problems is PhoneBurner solving and how is that benefiting you?** Offsetting typical winter decline by increasing dial attempts. ### 48. I wouldn't wish this software on my worst enemy **Rating:** 0.0/5.0 stars **Reviewed by:** Nichol S. | Reiki Master, Enterprise (> 1000 emp.) **Reviewed Date:** June 13, 2022 **What do you like best about PhoneBurner?** We load our leads from Salesforce and then use this tool to make calls through Ring Central MVP, which I think is the program is redundant. As you can see, I don't have anything nice to say about this company. **What do you dislike about PhoneBurner?** The calls drop continuously, the program is very buggy, and there is a lot of static. Their IT team didn't even know that putting quotations in someone's contact name would make the software malfunction. If I owned this company, I would drop the software because it has cost the company too much time and frustration for the employees. **Recommendations to others considering PhoneBurner:** Do not purchase. **What problems is PhoneBurner solving and how is that benefiting you?** I am not sure what this program is solving because I only see this as a problematic software program. This product does not make you more productive; in my opinion, the business has decreased. ### 49. Greatly Improved Our Ability to Actually Speak to Real People **Rating:** 5.0/5.0 stars **Reviewed by:** Will B. | Director of Client Success, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2022 **What do you like best about PhoneBurner?** Title says it all. We're talking with four to five times more live people than we did in the past. Previously we spent a ton of time dialing and leaving voicemails. Now it's all done automatically! **What do you dislike about PhoneBurner?** Hard to find something, but maybe better integration with HubSpot? Currently, there is automation, but a good chunk does require manual intervention. Overall though a great product. **What problems is PhoneBurner solving and how is that benefiting you?** Talking to actual people instead of wasting time dialing and leaving voicemails. ### 50. phone burner saves so much time! **Rating:** 5.0/5.0 stars **Reviewed by:** Tim B. | Senior Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2022 **What do you like best about PhoneBurner?** Phoneburner eliminates all of the dialing and eyework of going back and forth to check the number as well. it saves your voice too with vmail drop. **What do you dislike about PhoneBurner?** If there was a way to have the onboarding mandatory haha! I learned a lot which will make it even better. **What problems is PhoneBurner solving and how is that benefiting you?** It is saving me a lot of time and handles the organizing for me. I am sure productivity and sales will be increased. ## PhoneBurner Discussions - [How does PhoneBurner differ from other dialers?](https://www.g2.com/discussions/phoneburner-compared) - 1 comment, 2 upvotes - [How do you stop calls from breaking up?](https://www.g2.com/discussions/how-do-you-stop-calls-from-breaking-up) - 1 comment, 1 upvote - [What kind of reporting does PhoneBurner offer?](https://www.g2.com/discussions/what-kind-of-reporting-does-phoneburner-offer) - 1 comment, 1 upvote - [Does PhoneBurner have 1-click voicemails?](https://www.g2.com/discussions/does-phoneburner-have-1-click-voicemails) - 1 comment, 1 upvote - [How many calls can I get through in an hour?](https://www.g2.com/discussions/how-many-calls-can-i-get-through-in-an-hour) - 1 comment, 1 upvote - [View PhoneBurner pricing details and edition comparison](https://www.g2.com/products/phoneburner/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-27+00%3A19%3A08+-0500&secure%5Bsession_id%5D=b9bf4683-8d60-44d4-9952-7e3fbf325d53&secure%5Btoken%5D=51eda2fc4ee5cf0a9698b0eff73682baee89486714a6aa8e579a3d35459e6e93&format=llm_user) ## PhoneBurner Integrations - [CallBlitz](https://www.g2.com/products/callblitz/reviews) - [Clay](https://www.g2.com/products/clay-clay/reviews) - [GPT for Work](https://www.g2.com/products/gpt-for-work/reviews) - [HighLevel](https://www.g2.com/products/highlevel/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Integrately](https://www.g2.com/products/integrately/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [SugarCRM Solution Suite](https://www.g2.com/products/sugarcrm-solution-suite/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## PhoneBurner Features **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Agentic AI - Salesforce AppExchange Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Analytics** - Link Activity - Attachment Activity **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Contacts** - Personalization - Information Locater - Record Prospect Data **Customizations** - Email Platform Integration - Email Scheduling - Templates **Automation** - Interactive Voice Response (IVR) - Call Scrubbing **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis ## Top PhoneBurner Alternatives - [Orum](https://www.g2.com/products/orum/reviews) - 4.6/5.0 (932 reviews) - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) - 4.8/5.0 (852 reviews) - [CallTools](https://www.g2.com/products/calltools/reviews) - 4.8/5.0 (75 reviews)