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PFL Direct Mail Platform Reviews & Product Details - Page 2

PFL Direct Mail Platform Overview

What is PFL Direct Mail Platform?

At PFL, we specialize in creating data-driven direct mail that delivers authentic moments and amplifies growth for organizations, large and small. With a proven track record of success for some of the biggest brands in the world, we bring the measurement, personalization, and predictability you expect from digital marketing to the world of direct mail. Our one-stop-shop approach simplifies the execution process, managing everything from strategy and production to fulfillment, delivery, and measurement. We use digital tactics paired with memorable direct mail touches—from postcards and letters to dimensional mailers with logoed items—to increase engagement and drive results. We harness the power of your data to personalize campaigns at any scale, from hundreds to millions, ensuring that your customers receive relevant and personalized messages. Plus, our platform integrates with your CRM/MAP, enabling you to easily measure direct mail performance and ROI. Let us help you make your customers smile with direct mail that is engaging, personalized, and measurable. For customers in the early stages of their direct mail journey who aren't quite ready or equipped for automation, Printing for Less, PFL’s commercial printing company, can be engaged to send direct mail offline, without any technology integration. What’s more, Printingforless.com also offers a wide variety of print solutions through its e-commerce site.

PFL Direct Mail Platform Details
Languages Supported
English
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Product Description

PFL is the only end-to-end provider of personalized, automated high-volume flat mail, dimensional mail, and printing. It is a one-stop shop for strategy, technology, and on-site printing and fulfillment. More than 12,000 marketing, sales, and customer-success leaders have partnered with PFL to create, personalize, send, and measure their direct mail programs. The PFL automated direct mail platform integrates with a customer's MAP/CRM, most notably Salesforce, Adobe Marketo Engage, Eloqua, Iterable, and Braze. This integration allows marketers to automatically trigger a mailer to be sent to the right person, at the right time, with the right personalized message. PFL also offers a 1:1 on-demand sending and print-on-demand storefront technology. For customers in the early stages of their direct mail journey who aren't quite ready or equipped for automation, Printing for Less, PFL’s commercial printing company, can be engaged to send direct mail offline, without any technology integration. What’s more, Printingforless.com also offers a wide variety of print solutions through its e-commerce site.

How do you position yourself against your competitors?

PFL stands alone as the company that can fully support enterprise customers’ needs for flat and dimensional mail programs, as well as handle print projects of any size or style. What also separates us from the pack:

Deep Expertise
One of the key reasons customers choose PFL is because our customer success representatives are experts in direct mail strategy, mailing, and printing.

Existing Tech Stack
PFL has prioritized the development of best-in-class MAP/CRM integrations that write back to your solutions, allowing customers to send, track, and measure direct mail programs within the existing technology framework.

Security & Compliance
Our deep investment in security and compliance makes us the best solution for companies needing to follow various regulations, including HIPAA. GDPR, CCPA, and more.

One-Stop-Shop
From strategy and production to fulfillment, delivery, and measurement, the PFL and Printing for Less teams can manage it all under one roof.


Seller Details
Seller
PFL
Year Founded
1996
HQ Location
Livingston, Montana
Twitter
@PFLcom
5,200 Twitter followers
LinkedIn® Page
www.linkedin.com
173 employees on LinkedIn®

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Recent PFL Direct Mail Platform Reviews

Misty D.
MD
Misty D.Enterprise (> 1000 emp.)
5.0 out of 5
"PFL's customer success team sets them apart."
It's nice that PFL connects with both Salesforce.com and Marketo. I could easily manage 1:1 and 1:many sends in a coordinated effort within integra...
Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
3.5 out of 5
"Great platform with a few kinks"
The best thing about PFL is their people. They have a great team who was responsive and followed up with us when problems came up.
Verified User
A
Verified UserEnterprise (> 1000 emp.)
4.0 out of 5
"PFL is pretty great!"
PFL makes sending direct mail super easy for Salesforce users. The tool is very simple and easy to use, and being able to give multiple teams acces...
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PFL Direct Mail Platform Media

PFL Direct Mail Platform Demo - Choose marketing material
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PFL Direct Mail Platform Demo - Sender Address
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PFL Direct Mail Platform Demo - Personalize
Personalize at scale with custom messaging and signatures.
PFL Direct Mail Platform Demo - Configuration
Select your product, product details, template data, and advanced options.
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Video Reviews

174 PFL Direct Mail Platform Reviews

4.2 out of 5
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174 PFL Direct Mail Platform Reviews
4.2 out of 5
174 PFL Direct Mail Platform Reviews
4.2 out of 5

PFL Direct Mail Platform Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for PFL Direct Mail PlatformQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Medical Devices
AM
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about PFL Direct Mail Platform?

The Direct Mail platform is easy to use and the customer support is second to none. I know I trust PFL to complete our job on schedule. Review collected by and hosted on G2.com.

What do you dislike about PFL Direct Mail Platform?

I have not run into anything negative with PFL. Review collected by and hosted on G2.com.

What problems is PFL Direct Mail Platform solving and how is that benefiting you?

PFL took care of all the prinintg, addressing, stamping, etc. that goes with getting a large mailing out the door in a timely manner. Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about PFL Direct Mail Platform?

PFL's assistance in crafting inventive direct mail campaigns has been invaluable. Their enthusiasm for exploring engagement concepts and collaborative efforts to bring them to life is greatly appreciated. PFL's proactive approach, innovation, and unwavering support have made them an exceptional resource. Working with PFL has empowered us to create impactful campaigns that leave a lasting impression. Their contributions have been instrumental in our growth and success. Review collected by and hosted on G2.com.

What do you dislike about PFL Direct Mail Platform?

Although PFL actively embraces new ideas, it has taken time to grasp our target audience and ideal customer profile. Transitioning Customer Success Managers has occasionally required us to reacquaint them with our requirements. However, once aligned with our strategy, operations proceed smoothly. Also, while the platform's user experience may feel slightly dated, it remains functional and efficient. Review collected by and hosted on G2.com.

What problems is PFL Direct Mail Platform solving and how is that benefiting you?

The benefits derived from PFL are substantial. It helps us book meetings by enabling targeted outreach, providing creative mail sends, streamlining operations, and offering valuable tracking and analytics. Ultimately, this platform enhances our overall direct mail strategy, increasing meeting conversions and improving business outcomes. Review collected by and hosted on G2.com.

DC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about PFL Direct Mail Platform?

PFL helps make the process of adding physical mailers to Marketing Campaigns much easier. By providing Salesforce integration, campaigns involving email, phones calls & physical mailers can be automated. This means that the coordination and manual steps that might otherwise be necessary on the marketing side are no longer a block to creating new types of campaigns or just evolving existing campaigns. Review collected by and hosted on G2.com.

What do you dislike about PFL Direct Mail Platform?

We run into production delays on the PFL side once in a while, although that is typically due to components of a mailer campaign being outsourced. It is also important to be very specific regarding audiences, for example, international mailing requires additional time to be implemented and you won't have any mail going to Canada if the campaign is only designed for the US. Review collected by and hosted on G2.com.

What problems is PFL Direct Mail Platform solving and how is that benefiting you?

PFL handles the printing, storage and delivery logistics for direct mail pieces. Offloading the challenges involved with print, storage and delivery logistics allows our marketing team to focus on the creative portion of campaigns and less on the details involved with execution. Couple this with Salesforce integration and automation, and suddenly a small team can take on much larger projects than would otherwise be possible.

They also offer some creative mailers that can help to catch attention from recipients. Review collected by and hosted on G2.com.

Verified User in Education Management
UE
Mid-Market(51-1000 emp.)
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Review source: Seller invite
Incentivized Review
What do you like best about PFL Direct Mail Platform?

The app integration with marketing cloud is easy to use and I like that we can use our own salesforce data. The use of variable fields is really nice and let's us do a lot of versioning within our templates. Review collected by and hosted on G2.com.

What do you dislike about PFL Direct Mail Platform?

I wish we had an easier way to see our mail templates. We can see the fields we're mapping to, but it would be nice to see the live version going out to customers. That way we can ensure there's no issues with the mapping or setup. Review collected by and hosted on G2.com.

What problems is PFL Direct Mail Platform solving and how is that benefiting you?

We're able to send automated mail pieces targeted around a customer's life cycle rather than a batch and blast approach. We've been able to use dynamic fields to show different products to different customers based on their interests. Review collected by and hosted on G2.com.

Cicely P.
CP
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about PFL Direct Mail Platform?

The integration into our platform, Org62. Review collected by and hosted on G2.com.

What do you dislike about PFL Direct Mail Platform?

It would be great if we could do mass sends in the future! Review collected by and hosted on G2.com.

What problems is PFL Direct Mail Platform solving and how is that benefiting you?

The PFL Direct Mail platform solves our number one problem of tracking our tactics. The integration into Or62 is a game changer for us and has proved to be a great marketing touchpoint for our business. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
AM
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about PFL Direct Mail Platform?

One-stop place for warehousing, fulfillment, shipping, kitting, reporting. Review collected by and hosted on G2.com.

What do you dislike about PFL Direct Mail Platform?

templated, not a lot of room for customizing your program. Review collected by and hosted on G2.com.

What problems is PFL Direct Mail Platform solving and how is that benefiting you?

I can provide a solution to my clients that is easy to use and allows them to have visibility into what the field is doing, what they are spending, what they are buying, etc. It also is a place where brand and corporate-approved materials can be housed in one place, making our clients look good in their organization. I have an admin role to respond quickly to any concerns, run reports, check on shipments and keep my clients happy with our customer service. The almost real-time response I can provide is pretty unusual and makes me stand out amongst our competition. Review collected by and hosted on G2.com.

Verified User in Research
UR
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about PFL Direct Mail Platform?

PFL's customer-focused approach allows us to easily navigate the direct mail process and seamlessly integrate this initiative into our current work and alternative outreach/marketing methodologies. Review collected by and hosted on G2.com.

What do you dislike about PFL Direct Mail Platform?

As costs are always an issue these days, it can be pricey, depending on how many add-on services one selects, on top of the basic offerings. That being said, it is great that these services are offered but not required. Some companies require customers to select a package whereby you cannot simply pick out individual services to employ, but rather have to select a group of services - all of which you may or may not ultimately use - but you pay for regardless. Review collected by and hosted on G2.com.

What problems is PFL Direct Mail Platform solving and how is that benefiting you?

PFL Direct Mail Platform allows us to partner with PFL's analytics team to employ a targeted approach to our direct mail campaign. Before partnering with PFL, we farmed out various aspects of the direct mail process to separate companies, which meant that aside from not being able to target specific households based on various demographics, we also were juggling multiple "balls" at once, as we had to manage multiple contracts and billing outfits simultaneously, as each was responsible for completing a specific step in the process. Review collected by and hosted on G2.com.

BC
Digital Customer Success Programs Manager
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about PFL Direct Mail Platform?

The PFL platform is easy to use and integrates seamlessly into our Eloqua instance. The PFL team members/CSMs I have worked with over the years have all been fantastic! I appreciate the creativity that they bring when I am at a loss for the next great gift idea. Review collected by and hosted on G2.com.

What do you dislike about PFL Direct Mail Platform?

I don't have any dislikes about the platform. Review collected by and hosted on G2.com.

What problems is PFL Direct Mail Platform solving and how is that benefiting you?

The PFL platform helps us incentivize our customers to attend our onboarding webinars, which is a win-win for us and our customers. We also use gift programs to give swag to our top-tier customers and partners. PFL integrates seamlessly into our marketing operations platform, so I can "set it and forget it." Until I need to order more swag that is. Review collected by and hosted on G2.com.

Peter M.
PM
Enterprise(> 1000 emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about PFL Direct Mail Platform?

The integration with our Marketing Automation Platform enables us to easily track results and attribution Review collected by and hosted on G2.com.

What do you dislike about PFL Direct Mail Platform?

Not sure if this is unique to PFL or direct mail in general, but pivoting strategies can be tricky and takes a lot of time. Review collected by and hosted on G2.com.

What problems is PFL Direct Mail Platform solving and how is that benefiting you?

We always strive to create unique, interesting, memorable moments for our prospects, and PFL has helped us design several high-touch mailers that really *wow* Review collected by and hosted on G2.com.

Verified User in Insurance
UI
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about PFL Direct Mail Platform?

PFL Direct Mail Platform is a direct mail marketing solution that offers various features such as personalized messaging, automation, and tracking. Some users may appreciate its ease of use, customization options, and ability to integrate with other marketing tools. Review collected by and hosted on G2.com.

What do you dislike about PFL Direct Mail Platform?

some users may have reported certain limitations or issues with the platform, such as its cost, limited reporting capabilities, and occasional technical glitches Review collected by and hosted on G2.com.

What problems is PFL Direct Mail Platform solving and how is that benefiting you?

PFL Direct Mail Platform is designed to solve common challenges faced by marketers in executing direct mail campaigns, such as creating personalized and targeted messages, automating the process to save time and resources, and tracking the effectiveness of the campaigns. By providing these solutions, PFL Direct Mail Platform can help marketers improve their overall direct mail ROI and better engage with their target audience. This, in turn, can benefit the marketer by increasing their customer acquisition and retention rates and driving revenue growth. Review collected by and hosted on G2.com.