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174 PFL Direct Mail Platform Reviews
Overall Review Sentiment for PFL Direct Mail Platform
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The Direct Mail platform is easy to use and the customer support is second to none. I know I trust PFL to complete our job on schedule. Review collected by and hosted on G2.com.
I have not run into anything negative with PFL. Review collected by and hosted on G2.com.
PFL's assistance in crafting inventive direct mail campaigns has been invaluable. Their enthusiasm for exploring engagement concepts and collaborative efforts to bring them to life is greatly appreciated. PFL's proactive approach, innovation, and unwavering support have made them an exceptional resource. Working with PFL has empowered us to create impactful campaigns that leave a lasting impression. Their contributions have been instrumental in our growth and success. Review collected by and hosted on G2.com.
Although PFL actively embraces new ideas, it has taken time to grasp our target audience and ideal customer profile. Transitioning Customer Success Managers has occasionally required us to reacquaint them with our requirements. However, once aligned with our strategy, operations proceed smoothly. Also, while the platform's user experience may feel slightly dated, it remains functional and efficient. Review collected by and hosted on G2.com.
PFL helps make the process of adding physical mailers to Marketing Campaigns much easier. By providing Salesforce integration, campaigns involving email, phones calls & physical mailers can be automated. This means that the coordination and manual steps that might otherwise be necessary on the marketing side are no longer a block to creating new types of campaigns or just evolving existing campaigns. Review collected by and hosted on G2.com.
We run into production delays on the PFL side once in a while, although that is typically due to components of a mailer campaign being outsourced. It is also important to be very specific regarding audiences, for example, international mailing requires additional time to be implemented and you won't have any mail going to Canada if the campaign is only designed for the US. Review collected by and hosted on G2.com.
The app integration with marketing cloud is easy to use and I like that we can use our own salesforce data. The use of variable fields is really nice and let's us do a lot of versioning within our templates. Review collected by and hosted on G2.com.
I wish we had an easier way to see our mail templates. We can see the fields we're mapping to, but it would be nice to see the live version going out to customers. That way we can ensure there's no issues with the mapping or setup. Review collected by and hosted on G2.com.
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One-stop place for warehousing, fulfillment, shipping, kitting, reporting. Review collected by and hosted on G2.com.
templated, not a lot of room for customizing your program. Review collected by and hosted on G2.com.
PFL's customer-focused approach allows us to easily navigate the direct mail process and seamlessly integrate this initiative into our current work and alternative outreach/marketing methodologies. Review collected by and hosted on G2.com.
As costs are always an issue these days, it can be pricey, depending on how many add-on services one selects, on top of the basic offerings. That being said, it is great that these services are offered but not required. Some companies require customers to select a package whereby you cannot simply pick out individual services to employ, but rather have to select a group of services - all of which you may or may not ultimately use - but you pay for regardless. Review collected by and hosted on G2.com.
The PFL platform is easy to use and integrates seamlessly into our Eloqua instance. The PFL team members/CSMs I have worked with over the years have all been fantastic! I appreciate the creativity that they bring when I am at a loss for the next great gift idea. Review collected by and hosted on G2.com.
I don't have any dislikes about the platform. Review collected by and hosted on G2.com.
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The integration with our Marketing Automation Platform enables us to easily track results and attribution Review collected by and hosted on G2.com.
Not sure if this is unique to PFL or direct mail in general, but pivoting strategies can be tricky and takes a lot of time. Review collected by and hosted on G2.com.
PFL Direct Mail Platform is a direct mail marketing solution that offers various features such as personalized messaging, automation, and tracking. Some users may appreciate its ease of use, customization options, and ability to integrate with other marketing tools. Review collected by and hosted on G2.com.
some users may have reported certain limitations or issues with the platform, such as its cost, limited reporting capabilities, and occasional technical glitches Review collected by and hosted on G2.com.