Penny Inc. Pros and Cons

Penny Inc. customer support is unable to solve any issues that arise with the platform. There is slowness in the dashboard and discrepancies in the balance after fund transfers Penny Inc. Prioritizes not assisting users and not resolving matters. Review collected by and hosted on G2.com.

I noticed that Penny Inc. needs to improve transparency regarding its systems capabilities. It would be better if they provided a demonstration to avoid any surprises. Their customer service is inconsistent which makes it difficult to determine if their platform is a fit, for us. Review collected by and hosted on G2.com.

The prompt and customer support, at Penny Inc are very lazy. The dashboard is a bit slow. There is no any trick allowing me to smoothly continue my work. User Interface is difficult to Use. Review collected by and hosted on G2.com.

There is lack of transparency and clarity during the demo process. There is no explanations right from the start. The payment method for drivers is inconvenient there are no options for customization. Review collected by and hosted on G2.com.

Our accountant suggested we find an alternative to the spreadsheet we ran our driver's cost recovery information from and Penny has made it so much easier. We can easily manage all our fleet now and there is no risk of any misuse by staff (which has been a problem in the past). And it's free... no complaints there. Review collected by and hosted on G2.com.

We waited so long it arrived a bit late? Review collected by and hosted on G2.com.

What I like best about Penny Inc. is that it has given our organization a platform by which we can provide direct transfer payments on reloadable cards, while eliminating overhead costs. Our agency provides food/fuel cards to clients in various programs which we administer, but we lacked the available to be able to track these services once cards were issued out to clients. Penny Inc. has allowed us to obtain additional insight to customer needs based on spending patterns, and recover funds from lost or stolen cards. Review collected by and hosted on G2.com.

The dashboard can be a little slow, and you may need to refresh the page in order to continue working. Also the balance seems to be throw by a few pennies after loading or various fund transfers (deposits/card loads) but customer support by Penny Inc. is very responsive in helping clear these issues. Review collected by and hosted on G2.com.

I have been using Penny for over two years and we have not had any issues. Penny and its staff are always ready to help and resolve any issues as they arise. Penny always expedites new cards when needed. I usually send a support ticket several times a week in regards to ACH's. Penny and the staff always resolve my support tickets in a very timely manner. Overall, I love using Penny for my food delivery business. Review collected by and hosted on G2.com.

We use to be able to load our Penny cards with a credit card on file. This was especially nice so I could rack up on travel reward points. I really hope they get this back soon. Other than that, Everything is peachy kind with Penny. Review collected by and hosted on G2.com.

The website is very easy to use. Funds are transferred to cards fast. It has been very reliable. Review collected by and hosted on G2.com.

There used to be an option to add funds via credit card instead of a bank account, allowing for immediate funds rather than waiting for the ach transfer. That was really convenient in case there was a last minute need for more funds than expected. It would be great if that was brought back, but in the mean time it is ok without that option. Review collected by and hosted on G2.com.

We have the tools we need for our delivery drivers to perform their jobs. Review collected by and hosted on G2.com.

I wish our software developers would allow Penny Inc. to integrate into our site. It's no fault of Penny Inc. I know they are trying but it could make things even easier for us. Review collected by and hosted on G2.com.

Customer support is very good - was helped via Zoom call with Tony Ferguson and Ash Kirvan.... Review collected by and hosted on G2.com.

Not really Penny's fault, but my client also uses another app that feeds into QBO and I cannot take absolute full advantage of detailed integration as of now, but it works.... Again, this is not Penny's fault.... Review collected by and hosted on G2.com.

Easy to use, friendly software and customer service. Review collected by and hosted on G2.com.

Nothing as of now. Very good platform... Review collected by and hosted on G2.com.

The platform is good to use without any fees&charges. Review collected by and hosted on G2.com.

so far no, the platform is all good, very solid as a spend management platform Review collected by and hosted on G2.com.