Pendo Reviews & Product Details - Page 4

Pendo is easy to navigate, easy to creat guides, and easy to pull insights from. They've recently released a ton of new features using AI and have been super helpful in showing how to best use them. Their team has helped us implement guides across our entire org and it has become an integral part of our workflows while strengthening our collaboration. Review collected by and hosted on G2.com.

Editing guide templates can be frustrating due to the lengthy steps it takes to edit one. I'm also worried that they may be releasing too many AI features that will potentially lead to feature bloat and a declining user experience (also to mention increased pricing as a consideration here.. "more features" (even bad ones)! = "we can raise our pricing!"). Review collected by and hosted on G2.com.

Simple and easy to use analytics with great integration options allow us to get the data we need to make decisions.

Technical account management is a must. It costs you a little more but multiplies the value you get from Pendo. Our Technical Account Manager has become a core part of our team helping us to get the data we need, configure Pendo in the right way (which is an important consideration) and onboard new team members.

Guides. Pendo allows you to augment your users experience of your product by presenting targeted help, information and requests for information. Guides have helped us make a positive change in our users' experience. Review collected by and hosted on G2.com.

The feedback module is not well supported or easy to use, we find ourselves using Pendo Feedback as a mechanism to collect feedback doing all analysis outside of Pendo itself which is frustrating. (though Pendo are building a replacement).

There are some inconsistencies in the User Interface. Different parts of Pendo have slightly different controls and ways of doing things. This inconsistency can make onboarding harder, especially for less tech-savvy teams, than it needs to be. Review collected by and hosted on G2.com.

I love how much I can accomplish with Pendo without needing to depend on technical teams. It's user-friendly, the tables are excellent, tagging is straightforward, funnels work seamlessly, and the segments are thoughtfully designed for highly precise targeting. Plus, the guides are incredibly effective for boosting engagement. Review collected by and hosted on G2.com.

They can definitely improve roadmaps. We decided not to pay for the Listen extension until they have a more solid product for roadmaps and product prioritization. Review collected by and hosted on G2.com.

Ease of use, incredible user insight, impactful targeted notifications for specific customer cohorts. Review collected by and hosted on G2.com.

I'd love for Pendo to give me all the features for free. Other than that, nothing! Review collected by and hosted on G2.com.

This application is easy to install and use and has strong features and functionality that make a real difference for businesses. The team prioritizes the customer, demonstrating their expertise and consistently offering excellent care. Review collected by and hosted on G2.com.

Tagging features can be complicated when using dynamic CSS, so some work is needed to set up static attributes in the applications to utilize it effectively. Review collected by and hosted on G2.com.

I like how I can create segments of user behavior Review collected by and hosted on G2.com.

There is a bit of a learning curve with it and it requires your data is setup in a very specific way which can get tricky with a lot of users. Review collected by and hosted on G2.com.

Pendo guides. JIT training materials. Reports, such as funnels, workflows, and more. I want to use replays more. Review collected by and hosted on G2.com.

Challenging to tag. Challenging to get pendo installed and integrated on the app. I'm a UX Researcher. Sometimes widgets I don't feel are fully helpful.

Support team is helpful. Lots of content online. Sometimes pendo rep doesn't always know the answer immediately, so it does take troubleshooting. But they are helpful! Review collected by and hosted on G2.com.

The ability to understand how our customer's are using the product and based on this, the ability to personalize their experience based on where they are in their journey. Their support and customer success teams have been a huge help! Review collected by and hosted on G2.com.

User journeys across applications are hard to track Review collected by and hosted on G2.com.

Pendo allowed our organization to democratize access to product insights, scale to meet our needs and keep our product development teams focused on building the best product experience. Pendo platform provides our product teams a easy & quick installation, ability to easily onboard, analyze and get to valuable insights. Product teams now have the insights to understand customer & user behavior patterns, user satisfaction + feedback and overall frequency of use by application/feature. Review collected by and hosted on G2.com.

With all the features, and ease of use Pendo brings, there are opportunities for continued growth. Review collected by and hosted on G2.com.

Once the snippet is installed we can configure anything we need and Pendo will rebuild the data. Review collected by and hosted on G2.com.

I am yet to find a downside to Pendo that are not miniscule feature requests. Review collected by and hosted on G2.com.