Pendo Reviews & Product Details

Pendo has completely changed the way I work, and honestly, I love everything about it!

Analytics – What a game-changer! Our org used to have WalkMe, and pulling analytics was a nightmare. It was an all-day task—extracting reports, cleaning them up, putting them into Excel, and then creating Pivot charts just to make sense of the data. But the first time I saw Pendo’s Dashboards? Mind blown. Everything I needed was right there, beautifully organized and easy to analyze.

Guides Configuration – Next level! The flexibility Pendo offers here is incredible. The code block is hands down my favorite feature. Initially, I missed the auto-click trigger from WalkMe, but then Pendo introduced Automate, and wow—it’s not just auto-click, but auto-fill too. It’s like getting a bonus on top of a bonus!

Overall, Pendo is an absolute game-changer, and I couldn’t imagine my work without it now. 10/10, highly recommend! 🚀 Review collected by and hosted on G2.com.

There's literally nothing to dislike about Pendo. Review collected by and hosted on G2.com.

Simple and easy to use analytics with great integration options allow us to get the data we need to make decisions.

Technical account management is a must. It costs you a little more but multiplies the value you get from Pendo. Our Technical Account Manager has become a core part of our team helping us to get the data we need, configure Pendo in the right way (which is an important consideration) and onboard new team members.

Guides. Pendo allows you to augment your users experience of your product by presenting targeted help, information and requests for information. Guides have helped us make a positive change in our users' experience.

Pendo Listen has become a real help to our team. Review collected by and hosted on G2.com.

The feedback module is not well supported or easy to use, we find ourselves using Pendo Feedback as a mechanism to collect feedback doing all analysis outside of Pendo itself which is frustrating. (though Pendo are building a replacement).

There are some inconsistencies in the User Interface. Different parts of Pendo have slightly different controls and ways of doing things. This inconsistency can make onboarding harder, especially for less tech-savvy teams, than it needs to be. Review collected by and hosted on G2.com.

I like the abilitiy to leverage Pendo as another communication tool for customers. Sometimes email communication can be overwhelming or become stale. Pendo allows for us to switch up how we onboard, educate and introduce new features to our customers. In addition to that, with the wealth of data available, we're able to integrate that data in other systems to leverage Pendo activity in customer conversations. Review collected by and hosted on G2.com.

Sometimes the ability to setup guides can be finicky and challenging. Overall it's easy, but when creating step-by-step guides, sometimes they are time consuming to complete. Review collected by and hosted on G2.com.

I analyze results within Pendo frequently, at least a few times a week, and monitor the responses from our customers via NPS and an in-product survey. Pendo provides a comprehensive view of user behavior and feedback, making it easy to understand how customers interact with our product and what they value most. Its analytics allow us to pinpoint trends, prioritize high-impact features, and identify areas for improvement with data-driven clarity. The feedback tool is especially helpful for capturing user input in real time, giving us a direct line to customer needs and helping to prioritize feature development. With Pendo, we can centralize insights across user segments, enabling a more targeted and effective approach to improving customer experience.

Customer support at Pendo has been great, with our team receiving weekly workshops on data analysis and responsive support from our representative when a question comes up. Review collected by and hosted on G2.com.

One downside is the challenge with survey data extraction—currently, Pendo’s export options can be limited, making it difficult to retrieve survey responses in a format suitable for detailed external analysis. Integration of API keys for our data extraction process within Pendo has not been implemented, however, I think this would help to improve the experience. Additionally, Pendo doesn’t capture metadata at the precise moment a survey is taken, which can lead to inconsistencies in tracking user context and make it harder to align feedback with specific behaviors or segments.

Another drawback is the lack of customization within individual NPS and guide reporting columns, restricting our ability to tailor reports to specific needs or group insights in meaningful ways.

Additionally, implementing tags is very manual and has been an extensive process for our team to complete. If tagless data collection or automated tagging was enabled, this would save so much time. These limitations can require additional manual work to fill in gaps, reducing the overall efficiency of Pendo’s reporting capabilities. Review collected by and hosted on G2.com.

Pendo is a great tool to get your app or web product up-to-speed with real-time analytics. It's great for your daily at-a-glance look to view a dashboard and see how your product is performing, and great if you want to spend more time in the product discovering Pendo's other internal products (Orchestrate, Guides, and more).

It's fairly easy to use once things are up and running. Pendo is a great product, and their technical account managers/customer support are the best I've ever worked with. Review collected by and hosted on G2.com.

Getting used to using Pendo has a bit of a learning curve, but it does pay off. Implementing Pendo all over your site (tagging pages, creating track events, creating dashboards) also can be slow at first, but Pendo as a company and their technical account managers/customer support helps us along the way with every single question we have. As a technical product, things can be tough to understand at first, but that is the only obstacle I'm facing currently. Review collected by and hosted on G2.com.

I love that you can customize the guide and include video. It is helpful to follow the different templates and segment based on your product users and salesforce integrations. I create a pendo pop up almost monthly and this is super easy to use with templates. Review collected by and hosted on G2.com.

For some reason the preview sometimes doesn't reflect the changes I have made in the storyboard. I find the multiple-page saving to be cumbersome. Review collected by and hosted on G2.com.

"Great reports can be created, intuitive to use, and new features are added frequently.

Sometimes it is not obvious how to define a feature's rule (custom CSS), but the built-in "framing" and Pendo tagging aid is a pretty good idea.

We had a lot of support during implementation, and even afterwards for a while. Even now, we can reach out to the CS team if a question arises. Review collected by and hosted on G2.com.

t's hard to visualize which user (anonymized) is connecting to which account, so viewing reports in a batch with filtering is not the easiest. Review collected by and hosted on G2.com.

It is easy to use and quick to push to production. We have used it for training initiatives to provide documentation, videos, onboarding and quick steps for our system users. Review collected by and hosted on G2.com.

There are a few accessibility issues we have had to work through. Review collected by and hosted on G2.com.

I frequently use Pendo to track and respond to user feedback. This helps us stay aligned with user needs and enhance our platform to meet said needs. I also leverage Pendo to communicate with users directly within our platform, particularly during outages or major known issues. This functionality streamlines communication and helps reduce our support teams' inquiries. Pendo has enhanced my ability to connect with users and optimize efficiency. Review collected by and hosted on G2.com.

Occasionally, the feedback dashboard doesn't load as expected, requiring me to navigate to the 'Browse' section to view feedback. This is a minor inconvenience. Review collected by and hosted on G2.com.

Pendo makes it easy for us to track user actions in detail; we can also audit sites to find pages without tags or with obvious problems; and it uses all the data retrieved from these tags to improve site speed. Constant updates completely improve our user experience and the interface is intuitive. The customer service is highly rated and very responsive. We have been able to improve site performance metrics, search engine traffic, and content quality by using it. Review collected by and hosted on G2.com.

It was a little difficult for us because setting up external reports is complex and requires specific processes. However, with the help of technical support, which is very attentive and prompt, we were able to figure it out. Review collected by and hosted on G2.com.